The software was very frustrating. It said nothing was available for the first location chosen and the truck was sitting on the lot available. The person at the desk could not rent an available truck without customer reserving online so finally, we chose another location. The check-back-in process was very frustrating. It disappeared more than once and took three times to get through all five steps causing us to retake picturesWalter N.
Customer Reviews for Aubuchon Hardware 168
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing really. The rental process went smooth, and without problem, and returning the truck was easy.Benjamin B.
The van was still dirty inside with dirt, sand and debris in cab and van. The low tire pressure light came on. Other than that, Ivy at the store was awesome! Tough time for her trying to login in to UHaul site and upload my DL, but she made it workKelly R T.
Customer did not leave a comment.Carl R.
This is a new service at this location, employees were a little unsure of how to enter info in computer system. Trailer tail/turn signal light connection was too short to reach the vehicle, and they 'pondered' on this for quite a while. Finally a senior employee told them to remove an 'extender' of sorts from another trailer, and we were finally on our way.Jas M.
Customer did not leave a comment.Erika F.
Customer did not leave a comment.David L.
Customer did not leave a comment.Joel G.
This is a new location for Uhaul rental and James, who works there, was excellent, helpful, and thorough.BARBARA J P.