The store representative had a difficult time connecting to the U-Haul site when we returned the vehicle. From the time we arrived until we were able to leave was more than 45 minutes. Otherwise, store reps were friendly, helpful, and knowledgeable.
Nancy S
Customer Reviews for Aubuchon Hardware 189
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect, don't change anything
PAUL KOur truck had a severe leak in the roof . It was a very wet weekend , that’s why we rented UHAUL . We only moved across town . Trailers and trucks would not have worked . Wet, wet , BUT THERE APP IS FANTASTIC. The customer service supreme. . We also had to extend our rental . That went flawlessly . And it was after hours . . That is unheard of these days !
Mark CI really don't care for how this survey is set up. The people at the location were fine, very helpful and apologetic for the truck I had reserved not being available. My problem is with U-Haul as to how your system works (or doesn't in my case). I reserved my truck online well in advance and even stopped into the location on the prior Friday to cover what was needed on my end to get an early start on Sunday with my move. On Saturday I received a text letting me know the truck wouldn't be returned till after closing hours so my pickup would need to be delayed by a half hour to check the truck in an get it ready for me. I replied to the text that this was okay on my end. To get to the location at 8:30 on Sunday as instructed and be told the truck was now tentatively scheduled back in another 3 hours is really unacceptable. I was pissed, but didn't take it on the people at Aubuchons because I believe this is all handled by U-Haul corporate. The fact that due to time constraints on my end I had to take the only available sized truck that was really too small for my move, not to mention had no ramp, making it much harder on the young men I had hired to assist me. Thankfully, we got all the large furniture inside, but had no additional room for boxes or fragile items. Now, I have to waste another day to drive 1-1/2 hours each way to hopefully fit the remainder into my SUV. I was given a $50 discount for the issue, but this really seems inadequate. If anyone ever asks me about using U-Haul to move themselves, I'd do my best to talk them out of it. I don't know what caused the break down on your scheduling, but I do know that you've lost a customer because of it.
DYLAN PExemplary service! Awesome personnel!
BEATRICE IEasy pickup, clean vehicle, easy return Pleasant staff always assisting me, thank you!!
CHERYL AThe truck was the cleanest and in the best shape of all the recent u-hauls we have had to rent. The customer service inside the shop was fantastic. Highly recommend the establishment and commend them for their professionalism.
MICHAEL PWhen returning equipment, choosing a closer location would have been more convenient and cost me less.
Brian MBilly was so helpful
MARY YImprove your website. I did not allow plate picture to be used. Second time my family has had this issue. Thank you for your time.
MICHAEL SThe rental situation went smoothly.
GAIL WThe staff are always friendly at Ossipee Hardware. The online system for obtaining the vehicle, as completed by the staff, probably added 45 minutes to the process. The trailer was in good condition and readily available, despite the snow! This is how I get my pellets without paying $100 for delivery. $28 that includes the insurance, will use again.
ANDREW EThe store did not know a lot about renting! Took along time to secure one. Then when we picked up the outside was filthy, but funny thing she said make sure you sweep it out because they may charge extra.
CARLTON WComplete failure of a service provider.
kenneth fCleaning the seats and steering wheel would help. Have the steering checked out it was very loose feeling.
WILLIAM CEverything was fine, but I thought the process to acquire the rental was complicated and too long. First, the local dealer registers then you have to deal with someone regionally. Renting a car seems easier.
JOHN HThe only thing I didn’t like was not knowing until the last minute if the trailer would be available at that location. It was and everything went smoothly
BARRY FI was really impressed. The cargo van ran great, there were absolutely no blind spots!! It was clean and in great upkeep. The price was great for all the miles I drove! I will use them again and recommend them to anyone who is moving.
KRISTEN KThe inside of truck smelled like cigarettes and dash was dusty, overall everything else was fine
RICHARD FKyra was the employee who did our paperwork and got us hooked up. She was very helpful and efficient, making sure the trailer was attached properly.
Nadine Hwill do business again. thank you
kris bEvery thing was good
William GGreat Business
James MVehicle was very good. Inside smelled of a smoker and seats need cleaning. Representative was great
Bob WVery Impressed with the help I received when talking to several customer service reps. Great service.
Joseph GThe software had lots of difficulty for the staff. My app reservation was same drop off and store software insisted one way. Took 4 people to adjust various issues. Fortunately the local rep happened to be dropping off equipment as he had to trick the system. Equipment had a dirty wiring harness connector that took a while to fix. My original and closer dealer showed no inventory of trailers despite a half dozen throughout the day. (I had to drive an extra hour total)
Paul CChris was the young man that helped me. He was friendly, professional and knowledgeable. This location is great and all staff that help with U-Haul rentals have been great!
Sarah SExcellent Experience
Anthony PThe pickup location does not support i-phone use in the store. When the representative tried calling us on our phone, to confirm the number was correct, it wouldn't go through - no service inside. Also, we were sent a text with the information on the mileage and gas level of the vehicle we were picking up. This did not arrive to our phone until after we had already left the store - also due to no cell phone service inside. Otherwise, they were very friendly and helpful.
Sandra GI arrived and they could not locate the keys. A new lock box had been installed and no one knew the combination. I waited for an hour as a worker tried to contact UHaul central and the main worker at the store who managed UHaul to get a combination. I woke the next morning to start my 6 hour trip and the check engine light was on. I drove for 30 minutes and the oil light went on. I stopped and bought two things of oil and put one in the engine. The light thankfully went off. The rest of the trip was thankfully uneventful.
Diana DThis was my 3rd time renting from this location, and I have experienced excellent service each time.
Christopher MGreat service from Mike! Super friendly and helpful. Thanks!
Christopher MTow dolly rental went well. Had to go a distance to find a uhaul place that had one. Hauled an Accord without any issue.
STEPHEN HNothing. The truck was spotless, a newer safe model and the people that handled my needs were better than any UHAUL I’ve ever dealt with. I’ve rented for many local moves and many cross country moves. Thanks for being professional!
Payde SThis location was about 20 minutes out of the way from the location I originally booked at. So it was a bit inconvenient but I was compensated with extra miles to make up for it. There were no public restroom facilities and I had just traveled over 2 hours so that would have been welcome before we set out with the truck. But other than that, the process was smooth, the employees were efficient and welcoming and explained everything very well. The vehicle was clean and in good condition. I would happily use their services again.
SANDRA GExcellent service Provided by all employees at the Center Ossipee location
craig pValarie was awesome!
keith fDisappointed after renting several times for this move. I tried calling in and set up a call back from management but no phone call. Felt I deserved a credit as your location promised us a truck at Tamworth. nH location at Motorsports on Ossipee Lake Road and they never checked in the truck and we had no truck to use that morning causing twice the work as we had to rent a van from Auberchon Hardware
Edmund SOutstanding service. All went smooth and the return was easy!.
Richard Hi was originally scheduled to pick u at different location; however, the person who rented before me did not return the truck. i was able to get on my phone and reserve this and then drive 15 miles to get it quickly, so it worked out fine in the end. it wasn't ideal that i had to make this last minute and longer trek to get a uhaul, trip but the issue was with the customer before me, not with u haul.
Jacqueline bKyra was great,knowledgeable and very helpful
FRED SFriendly, helpful and easy!
Jill BThe rep was not friendly or engaging. I would say a bit hostile.
Gregg MPick up/Drop off was lengthy due to computer problems.
Cheri MVery easy to communicate with staff
Helen MActually. Not happy that I was charged for 76 miles when I only drove 22. Will be calling to rectify this.
Jennifer SAll good!!!
terry bNot so much BS to just to rent this equipment
William WThe location in osipee nh deserves a 12/10 the manager went above and beyond I dearly owe her. Thank you!
clyde kI rented a 5 x 8 trailer and although it was in drivable condition, it was definitely an older trailer and very beat up.
Kathy ODropped off with a gentleman named Mike.
Laurel CThe right front tire was low so they promptly took it out of service.
JOHN CThe U-Haul trailer was not correctly installed on our trailer hitch and detached from our vehicle while we were driving. There were no usable D-rings or places to attach straps to hold the contents of the trailer.
Jay SEverything was above excellent in service, cleanliness, and price.
Robert LPerfect service
Frank TNothing
Glenn TSlow checkout at pickup. Personnel unfamiliar with software. Drop off was seamless and practically instantaneous.
Frank HVery helpful and knowledgeable
kathleen BThe customer service was great I had a hard time backing trailer in. She came out and moved it for me.
Stephen GYou did great!
Peter VGreat customer service!
Kenneth MNice truck but to much air noise. Glad that I was driving it to Florida. Good people at the rental agency,
JIM SI have used U Haul many times. They have always been been friendly and helpful to anything we needed. I believe there isn't anything they will not do to accommodate a customer. They have all tools to take care of your needs.👍👍👍👍👍💯‼️
VICTOR W