Just the right vehicle for our needs. I think the U Haul company tells the pick-up location "most people just come to grab the keys". It's much more complicated than this. The gentleman that waited on us said "that has only happened twice that he could remember". Be prepared to be there about 20-30 minutes. No one just "grabs the keys" and takes off, even if you enter your order online. Overall excellent experience, though!Richard Q.
Customer Reviews for Aubuchon Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Martha W.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.Stephen R.
Customer did not leave a comment.JONI A.
Customer did not leave a comment.Randy G.
Customer did not leave a comment.Wilfred D.
Customer did not leave a comment.Parker B.
Customer did not leave a comment.Gary N.
The truck had bad alignment issues and death wobble, it was dangerous to drive over 50 ie on the highway.Heather W.
Not so much the Kennedy Memorial Drive location's fault, as I understand they are just a drop off and pickup site. I originally contacted Elm St location in Waterville, ME to reserve the truck and was told all I needed when I picked the truck was my drivers license and method of payment. No mention of having to go online to set up. Was under the impression that Elm St location had done all that had to be done. Andrew at Kennedy Memorial Drive contacted district manager and got it done after some time. Obviously communication and training needed all around.Bernal B.
Took 2 days for them to close trip out and still not getting all my money back from overcharged miles.Keith R.
The customer service was above and beyond my expectations. I found the manager of the location to be very helpful, honest, and super friendly. I would choose this location every time I needed to deal with U-Haul if I could. Someone give this lady a raise!JOANNA Y.
Customer did not leave a comment.Jaime Q.
Customer did not leave a comment.Clifford M.
I would never recommend Uhaul to anyone. Every truck should have a full tank when a customer picks it up. You purposely leave them less then full so you can charge ridiculous prices for gas or get free gas because someone overfilled. It is bad business practice and a SCAM. This comment is directed at Uhaul overall. Not this location. ThanksESTHER B.
It was a very long process to pick up and also a very long process to drop off. This site had issues with the equipment they used to verify the order and check the truck back in. I very much like this Aubuchon hardware store and frequent it often for other products. It would be nice if the pick up and drop off could be streamlined better.DAVID O.
Customer did not leave a comment.THERESA H.
I have not rented from UHAUL since 2001 and I would say that the checkout and check in process has gotten much longer. I easily used up an hour of my time to accomplish these tasks. Seems as though technology has only slowed the process. I think improvements will n this area are needed.JAMES D.
Customer did not leave a comment.Peter V.
Customer did not leave a comment.Brian O.