Stop canceling and rescheduling people! Rescheduled pick up place 3 times! Then had to drive 45 mins to pick up a truck instead of the one 2 mins away!JODI R.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Waterville, ME 04901
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- 4.5 Average Customer Rating
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Zero issues. Nice people Now that being said? Uhaul itself is HORRIBLE. This is my third time in two years using uhaul. Customer service has gone to hell. I tried to extend the contract by one day. Paid of course. Nope. ZERO help or sympathy. You are so money drunk right now that it's not funny. Things happen. You all need to have backup plans. Uhaul has changed for the worse like most other companies. Shame. Shame on you for letting down your frequent customers and showing attitude when called. Smart move by hiding and not allowing google reviews. Well played. It wont always be this busy for Uhaul. Things will settle down. You will start to struggle and need promotions and customer service again. I promise you this. We will remember how you dealt with people during and after covid. Your philosophy and attitude stinks.Tom H.
Just the right vehicle for our needs. I think the U Haul company tells the pick-up location "most people just come to grab the keys". It's much more complicated than this. The gentleman that waited on us said "that has only happened twice that he could remember". Be prepared to be there about 20-30 minutes. No one just "grabs the keys" and takes off, even if you enter your order online. Overall excellent experience, though!Richard Q.
The truck had bad alignment issues and death wobble, it was dangerous to drive over 50 ie on the highway.Heather W.
Not so much the Kennedy Memorial Drive location's fault, as I understand they are just a drop off and pickup site. I originally contacted Elm St location in Waterville, ME to reserve the truck and was told all I needed when I picked the truck was my drivers license and method of payment. No mention of having to go online to set up. Was under the impression that Elm St location had done all that had to be done. Andrew at Kennedy Memorial Drive contacted district manager and got it done after some time. Obviously communication and training needed all around.Bernal B.