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Yannick M
Customer Reviews for Aubuchon Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only thing I don't understand is that I got the $15 insurance coverage. But was charged $25 for insurance coverage.
KIN SThis is the second time I have used U-Haul and I loved it !!!
CARLEEN FThe clerk was not very helpful, informative, or polite. It's a convenient location but that's about it.
NEHCOLE FMy first experience with UHaul was AWESOME !!!!
CARLEEN FEverything was the way you would expect. Fairly new van. Linda was a great help.
Alan CEverything and everyone was very professional and courteous, hopefully they get to meet have a chance to work with the people I came in contact with, great job
LEWIS JThanks for the services
HALSON M.
ANN GPerfect for what we needed! Thank you!
Stacy EOutstanding experience! It is always stressful moving especially into the city. My U-Haul was exactly what I needed. The Gardner Ma staff is always so wonderful and helpful. I always and only rent U-Haul and always from Gardner Ma Aubachon.
Camille CI was transferred to FOUR (4) different locations to get answers to my questions. No one seemed to know how to take care of any problems. The people especially who work at the Aubuchon Hardware Store Uhaul desk didn't know what they were doing. The only one who knew what they were doing was a man named Leon.
Jens BGreat customer service and support. Friendly staff.
Richard SI wish I had know about this sooner what a great service
Marc GNothing
dave yIt was very easy to rent the UHAUL van through the website and the people at Aubuchon Hardware in Gardner, Ma were very pleasant and courteous.
Darlene HVery courteous people to deal with, easy process picking up the van I rented. The van was brand new so that was nice. I would definitely rent from that location again.
Mark DExcellent customer service at the Gardner location. Highly recommended.
Carmen Reverything went very well. good service
Jeremiah FEverything went perfect. 5 stars with double thumbs up!
Joe KThe rental van was not ready when I arrived as the previous renter was late returning it. Other than that, I was able to return the van after hours with the convenience of a key drop box.
Robin SYou should clean the vehicle to the point that the customer can actually stand the smell, you triple charged me AND you can’t even fix the problem. You people are awful to deal with and you shouldn’t be allowed to have this service if you can’t run it right.
James CImprove the computer system for the associates taking care of the renters. I felt bad that it took forever to load for them with unnecessary steps that could be streamlined to speed up the process. They were incredibly helpful despite the system issues and took care of concerns I had about returning the equipment after business hours.
Thomas CVehicle was clean and running as it should
Ray WSuper easy check in and drop off. Staff was extremely professional, friendly and answered my questions easily. (Even my dumb questions) I will always use this location in the future!
Daniel BHad no issues
Rise SNo issues at all very accommodating, only concern just limited amount of trucks on hand
EDWARD GWhat happened to having actual people rent you a truck? It took us 50 minutes to be able to figure out the app so it would let us get the key. If we had been able to rent from a person in the store it would have taken about 5 minutes. You end up paying a lot of money and you have to do everything yourself. It's ridiculous.
Joshua SLower the rate for mileage used
David DThe representative was irritable and was negative about Uhaul. When asked if I would take the insurance he did not indicate that it is not covered by my insurance and never mentioned that I would not be able to add it later. When I called Uhaul they said I cannot get the insurance so I drove 760 miles without it. That made me nervous. Pretty lame policy.
KEN HEasy and quick pick up and drop off processes. Transaction was seamless and the van was perfect for my move. Overall great experience!
Colby ACargo trailer from Aubuchon hardware was ready on time. Trailer lights issue was quickly resolved by U-haul rep Leon. Kudo's to all involved. Thank you for a great experience.
Albert WEverything was great ty
EDWARD GMake the check in paperwork easier!!!! It took about 20 minutes to enter all the information needed just to rent a hand cart. I find this review very one sided. Instead of rating the location, you should be asking about yourself. If anyone has a problem, it's you!!!!!!
Richard GCabin could have been cleaner. Could have smelled better. Cigarette ash on driver's side. May be add ashtray or allow no smoking.
MELISSA BRear view mirror will not adjust in both sides
Norman PThis uhaul 20ft vehicle I got was old and outdated.
Alexander BExcellent service.
Mark Ghave a people person behind the counter.
ALLEN BOver priced, don’t give any miles at all for the cost of the truck. They just charge outright for everything and make it so it’s not even worth it, but you need the truck so you’re stuck with it anyways. The truck was not cleaned before I used it and the mirror was smashed with some other side of the truck damage.
Sheena BOther than the vehicle not being returned before my scheduled pick up time, CSR's were excellent. Sorry to Linda for myself venting off to her. Just a suggestion, they should have a backup vehicle available when this happens or if they have a breakdown. People who keep a vehicle longer than the contract for have no respect for the next people who are renting the vehicle.
JOHN NI have serious issues with this location and their customer service. Also, if they try and charge my card one more time I am reporting the company for bank fraud.
CAROLE NVery friendly staff
ALICE SWhen we reserved this truck, we wanted to add the EIN of our non profit. We were told to add it when we picked it up at Aubuchon Hardware. Aubuchon hardware said they can't do that . We will go elsewhere from now on.
CHRISTOPHER Awe were in and out , smooth transition
JOSEPH MNothing, this time with uhaul was much smoother thanks to the online setup.
Tyler MI had an emergency come up and I had to return the rental within an hour. I was still charged a full day even though someone was right there who was going to rent it as soon as I checked it back in. I tried to get some kind of refund and also spoke to Gill in customer service. He had no sympathy or empathy AT ALL! Just kept stating it’s a contract, it’s a contract! At that point I should have demanded the van back so it could not have been rented out right away and you get double your money. I am very disappointed in Uhaul and will be letting folks know about my treatment.
DAVID Weverything was very smooth and fast, not sure how much would need improvement really !
KATHLEEN MVery positive experience.
Warren JThe rep Lisa was extremely rude and unproffessional upon the return. I was a litle late and called to note that and she went off the rails because it was being rented out which they did not advise me of at the time of rental. She continued to be rude and condescending when i was trying to be polite and understanding. And all she did at the counter was complain about her supervisor the entire time. The lady was a royal asshole and I will never recommend or go there again!
SARAH POn site staff were very good hence the above ave rating however, The cargo van was scheduled to be returned by 11 am on 9/2. When I arrived to pick up the van shortly after 11 it had not yet been returned. Despite several attempts by on site staff, management and Uhaul management the renter did not return the van (not sure when it was finally returned). I had to leave the site and wait for another van to be returned around 3 pm. This delay caused significant scheduling problems with our move. No effort was made by U haul to adjust my rate for the time lost. There should be some adjustment in my payment. Once I had vehicle all worked out well.
GARY WI paid for 1/2 of the moving pads and they were not there. Could of been my bad I did show up 15 min early and didn’t look before I left. I did the walk around for dents and cleanliness but didn’t think to look for the pads. 5 bucks oh well. Easy pick up and drop of
Luke LAfter spending nearly 40 minutes trying to get through the online access to the key?… you can definitely improve THAT part of the process! A very frustrating experience. Once I gained the key, from that point on everything was fine though the online checkout was once again laborious. I get it that not all customers are as conscientious as the vast majority of us but this is surely over the top? I will be renting a 20 footer is a couple of weeks.. already booked. After this experience I will be arriving 30 minutes early! If you took mobile pick up I suggest you do too.
David BService was excellent from start to finish. Wll definitely recommend to friends and family!!!
celleste DNothing all went very good Thank you
Karen BVery helpful people here. The whole process was very quick and easy.
CHRISTOPHER TFlawless from beginning to end. Aubuchon employees are friendly and professional and quick,quick, quick because I like to get things done quick, quick, quick. I highly recommend this Neighborhood Uhaul for all your local moving needs. The cargo vans are easy to load with back cargo doors and side doors so no crouching from back to front. They are easy to drive and get decent gas mileage. This is a huge plus for a senior like me. Bravo my Neighborhood Uhaul!
Sherry DAs this is my second time renting a car transport and the second time having issues with flat tires... the waiting and worse the customer assistant not understanding or knowing what, where or how..it was very confusing and the waiting time the worse...you will expect that being in a big city things will go better
EMMAIVETTE RExcellent service at this location. Staff was very pleasant and friendly. Rental was clean and maintained. Will rent from this location again.
LANI SNice machine but I got charged for a cleaning fee for mud on the van. It had rained for three days and my driveway was muddy, hence the mud. Why not charge God the cleaning fee? I feel that the vans which graphically shows rental at 19.95 which is just bait and switch….rate is 78. A day.
FRANK SNot much of a selection of vehicles
MICHAEL CWell first I want my money back. UHaul’s constant issue is poorly maintained equipment. I get it, but when a van has a dangerous alignment issue and squealing brakes it should not be rented. Granted I spend my life around cars and can tolerate this, but the average consumer can turn a badly maintained vehicle into a three ton projectile very quickly. The check in/check out process at this location sucked. I would really like my money back. I got robbed of a good rental.
Seth A