They did not tell us that we would need to take a bunch of photos when returning the truck. The keys didn't work for the lock on the back and the tail lights were out.Marcus K.
Trailer Rental & Towing in Gardner, MA at Aubuchon Hardware
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Gardner, MA 01440
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The pickup experience was not as friendly as other locations and the time took too long. The pick up was supposed to be ready but the representative asked me for the same infomraiton that I input into the online pick up. The check out was horrible too, they couldn't figure out the difference between the mileages that I original picked versus the acatual mileage that I drove. I dropped less and I was supposed to get the reimbursement but I got charged the same.Marcos M.
Truck ran poorly.Had hardly any gas in it when picked up. Rented from Aubuchon hardware and Gardner Clark that rented me the truck was very very rude when asked about why isn't there guess she said it was too cold outside to put gas in. Steering wheel in truck shook at 50 miles an hour. Would not recommend renting from there again ever Or renting a U-Haul for that matterMuriel T.
Not a thing!!CATERINA A.
Return was very simple! Great service! And very quick!RYAN S.
It was little difficult to picking up and returning truck thru the computer systems.Ki P.
The price was absolutely outrageousRebecca T.
Maintain vehicle. Oil change light was on and no windshield wiper fluid which made for a difficult dayMichelle G.
Quick and easy pickup location.Michael L.
Customer service was horrible. We went to get the van and got charged twice on the insurance than I asked for only the appliance dolly and got both of them. We waited over a half hour and the woman helping us kept bothering everyone to get answers. Staff was not trained and then she was giving everyone attitude. Next time I'm going to a different location this was just horrible! The other issue is the seats were not comfy and cause backachePeter L.
keep up the good workErnest K.
Eric was extremely helpful with booking a new truck. I had booked a rental at an establishment up the street and no one was there when I arrived to pick up the truck.DARLENE H.
Seamless from beginning to end. Brand new cargo van that was spotless. I would recommend to use this location for a u-haul rental.Anne A.
The guy that did the uhual was rude we got charged more than we should have I actually have to call he didn't even ask of I wanted a receipt and before I could even ask he immediately clicked no. He didn't let us know anything. Overall I was very disappointed because it wasn't like this last time we got a uhual. Corey the manager was very helpful though I must say.Courtney D.
The people working were rude from the start, I called to rent a uhaul and the woman told me I had to wait 1 hour until the guy who dealt with it got there and hung up!!! Then I called back they told me to rent on line, I had to go there to pick up , I went in they were again so rude told me to wait outside for the guy who worked uhaul I waited 15 minutes nobody came to me. My son came and we went back in and they call the guy and he then came and helped us , at the end told me sorry for everyone being rude they want to get rid of uhaul !!!Tammy M.
Processing the rental was challenging to do on line. I had to wait almost an hour longer to get the keys because the store was not open. Bringing it back was quicker.Kristen R.
Using the app and renting was super easy and quick, will def use againDaniel D.
Develop a better computer program.Kirk B.
Staff was very friendly and helpfulJosian M.
Get your website to work properly. I was delayed 1 hour at the pick up location because the clerk couldn't get it to work. He tried the laptop, desktop and his phone. Finally had to call a district manager to help. He said this happens all the time on your site. This even happened the last time I tried renting one in February. Delayed again another hour. This shouldn't happen this day in age.Edwin K.
Took forever to get someone to check in and outBrian B.
Terrible pick up and drop off service. Spent over a half hour during check in after making reservations in store the day before. Please keep in mind that I already have a Uhaul profile . This was after the trailer was already attached to my vehicle. Then during the drop off, the process was the same with lack of knowledge of the Uhaul online system from the staff at the rental location. I will not be returning to this location for any future rentals.Kevin L.
I will never use Uhaul again. My complaint is with corporate and not any individual store.James Y.
The process to return the uhaul took almost 30 minutes. Then upon looking at the reciept after I turned in the van I was charged for 6 furniture pads that I never received.Alexander B.
Issues with tablet and charges were incorrect, no answer back to email submittedJohn H.