I got there before closing, but the attendant had already left. I had to pull out 2 trucks myself to get to the trailer, put the trailer on alone for a 6x12 trailer (it’s heavy!) and then back the trucks I pulled out into the space.
Zachary P
Customer Reviews for Auburn Kwik Serv
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was directed to this location to get a 26' truck...I DID NOT GET A 26' TRUCK, which SEVERELY IMPACTED my move.
TAYLOR RVery dirty inside They charge me for dolly and blankets bot I never seen them..... Mfkrs
Ion GI was not supplied with the hand truck or moving blankets when truck was picked up. I was still charged for these when I was told I wouldn't.
Tracy CANSWER YOUR CUSTOMERS COMPLAINTS AND RENT SAFER VEHICLES!!!! Truck was in bad condition and I called and made a complaint over 3 days ago today and still haven’t heard from anyone regarding the unsafe truck that was rented to my husband and I. We have rented from U-Haul for years and I must say it is getting worse as time goes on. The vehicle that we rented had no AC in it, the visor was falling down in the driver’s view, all over the road steering was terrible, headlights were not aligned. One was light one was dim could barely see at night. I think we need to have our complaint addressed still.
April BNot really sure if I’d recommend this location. Was very sketchy. Guy at counter wouldn’t even speak to me. When I said I was there for a U-Haul he just pointed to a phone number to call on the wall. I called and I had to leave a voicemail. I was then sent a text that just stated “one moments please”. I was then sent a text with the vehicle number then the guy at the counter threw the key fob on the counter. If this is their process you think they’d let you know ahead of time. Upon my return I gave back the keys to the same person at the counter and he didn’t even look up from his phone. I’d rather go through an actual U-Haul location next time.
Heather VNever a response or receipt on the Sunday in which they were to be open. Called customer service and there were multiple returns that had not been processed.
Colise H...
Vadym PKeep your on line reservation up to date! We made an on-line reservation for a pick-up truck at the Natomas location. When we got there, we were notified that pick-up trucks were no longer being rented out of that location and we were told that our reservation was forwarded to the Citrus Heights location, 20 miles away. When we got there, there was no U-Haul representative at the location. A phone number was listed on a sign on the door to contact someone to meet us there. We were charged $98 when we were only expecting to pay $20. I was told by customer service that we should expect a credit. All-in-all, we had a terrible experience this time around. It’s not our first time renting from U-Haul, but it is our first time with this experience. You guys are better than thi!
Willy CThe owner is really nice and good to work with
derrick jEveryone was really friendly. Picking up and dropping off the truck was really easy and smooth.
Kevin SConvenient for seasoned renters using the app. At a fuel station which is very convenient. App needs practice using it
Tim JHad to double pay because they took off our safe coverage in our initial reservation, had to contact uhaul directly - then we asked for a dolly and never received one. So we are out almost 300.00 for this rental.
CHRISTOPHER MSam was great. Rental process was very fast and easy. Truck was clean and equipment was clean and in excellent working condition. I would recommend this UHaul location to anyone in the Sacramento area.
damone sQuick and easy, I like the fast service. I little confusing to find
ROBERT FI was told and pappwork showed the truck had 1/4 tank of gas which was not true. The truck was almost empty which forced me to get gas prior to me leaving with the truck. When I dropped off the truck they just took the keys and told me I took leave without looking at anything.. Since I was given any empty truck I mad them close out my rental while I there to make sure I wouldn’t be charged for gas or anything I didn’t do. I have pictures of gas level when I pickup the truck and when I dropped it off.
Tim SThe truck we rented was for "$19.99 per day" but add $.99 per mile, their insurance ~$6, taxes, one hand truck, refill the gas used, the total cost was actually ~ $95!! Kind of deceptive …
Rachel SWorst experience I’ve ever had with a rental.
Nicole SHave the truck available on site, as expected. The customer service rep was very friendly and helpful, however. I do appreciate her professionalism!
Donna WThis was my first time returning a u-haul with self-check out and failed miserably at it. I'll start by saying it was complete user error on my end, but I do think more information sent via email on the process of returning via self-check out would've been really helpful. I'm sure there are links and helpful information on the u-haul page that go over it, but coming from someone who just went through this process, having emails sent with diagrams/pictures would be a game changer.
Carlos KNothing - the service was just great and the people VERY helpful
JON DI recently rented a U-Haul trailer for five days to assist with my daughter’s wedding. The pickup location was a gas station convenience store, and while I understand that checking in remotely is standard practice nowadays, the experience was far from smooth. Upon picking up the vehicle, I immediately found it completely out of gas, meaning I had to go straight to the pump to fill it up before I could do anything. Worse still, the interior of the cab was filthy, covered in dog hair, which triggered my allergies. I ended up spending time cleaning the interior just to make it usable. When I inspected the main box area, it was full of dirt—definitely not ideal for transporting wedding items. I had to clean this out as well before I could even start using it. Finally, when I returned the vehicle a day early, there was no one available to check it in. I had to leave the keys with the convenience store clerk, who said someone would be in tomorrow to officially process the return. All in all, this experience was disappointing. I expected better from U-Haul, especially when dealing with major life events like my daughter’s wedding. Cleanliness and convenience should be a basic standard, not an afterthought.
Tim ELousy Location What you would get running it out of an old gas station Truck needed major repairs, it was a piece of S___ !!!
Robert KGas on empty. Windshield cracked, truck dirty, Gas tank would not fill normally. Here is the key go find your matching truck. Not impressed!
Peter CNo equipment that I reserved. Reservation was called a self checkout service but I found out you have to check in with the gas station employee. Different vehicle info from what I was texted by uhaul. Didn't go over previous damage/mileage/fuel, didn't even check my ID. Qnyone couldve gone in there with my name, wrecked a truck and id be on the hook. Was a clownshow. Will never rent a uhaul again from a non-uhaul location
michael aI. And in with my key and said I want to drop off the truck. He took the key and said ok, thank you. I was expecting to look over the vehicle with him or receive some proof (receipt or other paperwork) to verify I had returned the truck
Jill RWe were sent an email to pick up the vehicle at a different place. When we got there no one was there. We went to the original place and had to wait for the person to process everything again.
Clifford BI was charged for fuel when I left the uhual with the same amount I picked it up with
Lonzo SI was supposed to pick up my truck from City Appliances but when I got there at 10:04 am there wasn't a truck available so I had to come to this location which is never prepared. You have to text someone who isn't ready, he acts as if he doesn't know what he's doing. I'm very unhappy plus I had additional charges that were not on my quote
Tracie LWindshield molding was loose banging loudly at 70 . Taped it down
Stewart RThe truck was low on gas, and no dolly to rent.
Jeremiah WNone
Ray MThe condition of the uhaul when we received it was so dirty. There was crushed cookies, melted chocolate, and other candies, along with dirt and debris on the ground. The walls and the cabin area were also covered with old stains. We had to mop the back of the truck and throw the old Mop head away before we could even load our stuff into the truck. This was the worsed uhaul I've ever gotten.
Britney MThe truck was parked between two other trucks. Onsite staff could not assist. It took a while to safely back out the truck. The checkout process took longer than presented.
Michael TIt was all over the place to get the keys and truck. I had to call a number that didn’t answer just to get the keys
Caray RGot me on my way extremely fast with no hold ups.
Charles PGas station with customers coming in and out while doing our truck checkout. No seating and problematic when having to wait on other customers.
Mark Seasy drop off
JOSEPH MI couldn’t be less satisfied. I showed up @ 7:30 a.m. to pick up the truck rental I reserved. There was no truck available I was sent to another location. after wasting an hour and a half trying to find “Uhaul” which is a gas station, I left at 10:00. I returned the vehicle @ 3:00, there’s no one to receive the vehicle and I was charged for 6 gallons gas for 12.8 miles. Really? I’m going to tell my credit card company to disallow, this is a scam.
Ann RI ordered blankets and they were not provided as well as I only drove 13 miles and was charged for 5 miles of gas when the truck uses 10 miles per gallon. I am extremely disappointed and will never return here and make sure no one I know goes here as well.
Adam TThis location did not have blankets and did not have regular dollies but they were customer friendly.
Gerard HNo gas, roll up door was broken. Horrible customer service
David PThe manager was rude and the whole time we were picking up the equipment he was on the phone having a casual conversation with someone else. Our 15' truck had been rented out to someone else, even though I had talked to him twice on the phone that morning that I would definitely be picking up the truck. He replaced it with a 10' truck, filthy dirty, gas on empty. We had to put gas in it before we could pull out, sweep the inside which was full of leaves and wash the windshield to be able to drive. I have used u-haul often and have never had an experience like this before! We returned the truck clean and on schedule in Quincy, CA with 1/4 tank of gas and are now being charged gas by u-haul. I am beyond disappointed by this whole experience.
Margaret LFix your reservation system. Truck pickup was not ready. Equipment not assigned.
Kelly CIf possible get away from this stores. Do a good deep of the vehicle before leaving otherwise you’ll be regretting.
Crispin GI reserved the truck along with an appliance dolly and 24 moving pads, and day I pick up truck I’m told no dolly and no pads, and basically told me you’re sh*t out of luck. This made my move difficult and unsafe without appliance dolly, and not able to protect my items with pad I RESERVED!!!! I reported this via U-Haul website, but never did receive a response. Next time I need to rent a truck I’m not using Uhaul !
RAYMOND MNo one was there! I talked to a guy on the phone, and that was it. I've never hauled a trailer before, and could've used some guidance for hooking it up and such.
CHRISTOPHER LWe went to this location because the other location truck had a faulty tire. We get to this location and no one is at the uhaul place. Had to call use the lockbox for keys. Other than that it seemed to be an ok rental. Just idd
Darlene CTerrible service
Timothy SI do believe that we should have steps to the process, but when everything was resolved within a phone call really can’t complain about that so all in all it was pretty good experience. I wish it would’ve been cheaper though.
Judy RIt was confusing that the drop off was in a gas station and I talked to 3 different workers they weren’t even clear with the information I was asking them about turning in the U-Haul . Then the next day I get a text that they haven’t received my key when I turned it in to the cashier .
Violeta M10 foot is listed as having 3 seats but there were only two in all of the ones at the location
KEVIN LThe person who ran the gas station did not speak good enough English to understand what I was asking. I reserved a 15 foot truck online and woke up to a text the morning of saying they do not have 15 ft trucks and only had 10ft trucks. I got text a truck number that I was assigned to and couldn't get the truck out because another truck was parked in front of it. There was garbage in the cab and the floorboards were extremely dirty. I also requested a dolly/hand truck. When I asked the guy in the gas station, he couldn't understand what I was asking- finally did and told me he had nothing to do with that. I text the guy I was texting from the morning about the hand truck and he said that Uhaul has not supplied them with any even after multiple requests from corporate. Completely unprofessional. I don't know why the items are available to reserve if they are not available at every location. Would have been helpful to know this information ahead of time to find another hand truck for my move. It made the move take much longer and I physically had to carry every single box. Very inconvenient.
Elizabeth MWe called and reserved a U-Haul w/ a utility dolly, but when we went to pick it up there was no dolly and no moving blankets that are usually standard for the rental of the truck. Ours was missing both! They location employees didn't speak English very well at all and were actually very rude when I brought the fact the dolly andblankets were missing on our truck. Their response was “no availability.” horrible experience.
Carrie CIt was a good experience.
Mark HCanceled much needed dollies without even notifying us! Found out day of the move. Apparently they don’t have dollies yet accepted a reservation that needed 5 dollies! what a joke
Caprice DQuoted $45 on line and after truck was returned charged $150!!! And Gas Tank was Completely Full!!!
Kevin SStore clerk could be a little more friendly
Khalilah HDid not give the right truck upon arrival. Charged my debit card before job was completed.
Chelsea SThe vehicle I reserved was not available. The van that they offered as a substitute was half the size of cargo space that I needed. I returned the box truck with more fuel that when I picked unit it up. And I I cleaned the box truck before returning it. And I drove 40 plus miles less than I was forced to reserve and pay for. I was charged more than my actual quote .
John HI was given a different vehicle then the one originally assigned so I was unable to complete the online pre trip portion. Also I requested a dolly and pads as I was picking up new furniture but the location had neither.
MICHEAL HSam was excellent helping me with Uhaul rental, many thanks !
William HOur overall experience was excellent. The only issue we had was using the online check out system. It was a bit confusing and didn't re-direct you to the next page after inputting your driver's license. It just took you to a screen where you were sitting in que and not sure what to do next. It wasn't totally user friendly, but luckily the gentleman inside the gas station was super friendly and was able to help us. I would definitely recommend renting from this location.
Amy RMy only comment would be the mileage price is too high. There should be a provision for a long distance rental.
Bradley TThe first truck I received had trash in the dash board and the tire pressure light was on. This process of getting me another rental delayed my departure time for my guaranteed reservation and the time of my move.
Victoria AEverything was great! Thank you!!
Wayne SJust follow what was said on the U-Haul application. Go in and get the key after showing your reservation.
Michael Cnone
LARRY JNo service. "just give me the key" I asked for a receipt and was told not to worry about it. They did not even look at the truck when i dropped it off. I will not go to this site ever again.
THOMAS LThere's basically no signage, it's in a gas station and there's a small U-Haul sign on the door but you can't see it from the street. They had to change trucks when we got there, it had only a quarter tank of gas when we took it and we returned it with a quarter tank and yet were charged for gas. The gas station never answered the phone the rest of the day when I called to ask about it. I called customer service and am still waiting for a call from a regional manager, which apparently takes up to 3 days. I've rented from U-haul before but never at this location. I would never return to this one.
Susan BThis location is also a gas station and there was only one staffer there at the time. He was busy helping gas customer and so was not able to check in the truck. He just accepted the key and said he would do everything later. My billing for the truck was much higher than expected...triple what I had been quoted. Still trying to get a resolution.
LAWRENCE LI was charged for the service I didn't request. I asked not to include $15 coverage, but in my invoice I was charged for $15 coverage. I asked for a refund, because I didn't want that coverage. But still no refund :(
Oleksandr KGreat customer service from the representative
Victor HIt’s clear those vehicles haven’t been cleaned in 80 years. When I sat down, a cloud of dust came up. It also smelled weird and the windows and windshields had dirt and gunk caked on
Paris C