I was told and pappwork showed the truck had 1/4 tank of gas which was not true. The truck was almost empty which forced me to get gas prior to me leaving with the truck. When I dropped off the truck they just took the keys and told me I took leave without looking at anything.. Since I was given any empty truck I mad them close out my rental while I there to make sure I wouldn’t be charged for gas or anything I didn’t do. I have pictures of gas level when I pickup the truck and when I dropped it off.
Tim S
Auburn Kwik Serv
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Citrus Heights, CA 95610
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Customer Reviews
- 3.0 Average Customer Rating
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The truck we rented was for "$19.99 per day" but add $.99 per mile, their insurance ~$6, taxes, one hand truck, refill the gas used, the total cost was actually ~ $95!! Kind of deceptive …
Rachel SWorst experience I’ve ever had with a rental.
Nicole SHave the truck available on site, as expected. The customer service rep was very friendly and helpful, however. I do appreciate her professionalism!
Donna WThis was my first time returning a u-haul with self-check out and failed miserably at it. I'll start by saying it was complete user error on my end, but I do think more information sent via email on the process of returning via self-check out would've been really helpful. I'm sure there are links and helpful information on the u-haul page that go over it, but coming from someone who just went through this process, having emails sent with diagrams/pictures would be a game changer.
Carlos K