This was my first time returning a u-haul with self-check out and failed miserably at it. I'll start by saying it was complete user error on my end, but I do think more information sent via email on the process of returning via self-check out would've been really helpful. I'm sure there are links and helpful information on the u-haul page that go over it, but coming from someone who just went through this process, having emails sent with diagrams/pictures would be a game changer.
Carlos K
Auburn Kwik Serv
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Citrus Heights, CA 95610
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Nothing - the service was just great and the people VERY helpful
JON DI recently rented a U-Haul trailer for five days to assist with my daughter’s wedding. The pickup location was a gas station convenience store, and while I understand that checking in remotely is standard practice nowadays, the experience was far from smooth. Upon picking up the vehicle, I immediately found it completely out of gas, meaning I had to go straight to the pump to fill it up before I could do anything. Worse still, the interior of the cab was filthy, covered in dog hair, which triggered my allergies. I ended up spending time cleaning the interior just to make it usable. When I inspected the main box area, it was full of dirt—definitely not ideal for transporting wedding items. I had to clean this out as well before I could even start using it. Finally, when I returned the vehicle a day early, there was no one available to check it in. I had to leave the keys with the convenience store clerk, who said someone would be in tomorrow to officially process the return. All in all, this experience was disappointing. I expected better from U-Haul, especially when dealing with major life events like my daughter’s wedding. Cleanliness and convenience should be a basic standard, not an afterthought.
Tim ELousy Location What you would get running it out of an old gas station Truck needed major repairs, it was a piece of S___ !!!
Robert KGas on empty. Windshield cracked, truck dirty, Gas tank would not fill normally. Here is the key go find your matching truck. Not impressed!
Peter C