Customer Reviews for Aunt Biz Express
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing to improve. It is fine

Rating:

1.0

Le service client es plus que mauvais ca prend milles ans avoir la ligne.. on ce fais dire qu'on va avoir les infos pour ramasser et aller reporter le camion... silence radio!!! Votre note de 2.7 etoiles sur 5 est fucking genereuse jvous donne 0.5 🤘

Rating:

2.0

Aucun accessoire sur place. Je n'ai jamais eu le diable de transport d'électroménagers. J'ai dû en louer un ailleurs.

Rating:

5.0

Excellent service!

Rating:

2.0

Fix your trucks and your app.

Rating:

5.0

Drop off -after hours but everything went well… app super easy to use and drop box easy to find.

Rating:

1.0

I had requested an appliance cart with my reservation, when I picked up the truck, I checked and it wasn't there. When I asked the representative, he just said "he didn't have it". Is it too complicated to check a reservation to see if everything is available? He didn't even try to help me, he just went back working on his cars. I had to rent one at the last minute from a tool rental store for three times the price Uhaul was charging me.

Rating:

5.0

Excellent service! Le monsieur était très gentil!

Rating:

2.0

The location was not open even it posted 10am, my location time was 10h30 and they arrived around 11h. The vehicle was not well maintained, it was raining and the box was leaking and most of our carboard boxes were wet. Will not rent from that location.. Regard Marc Labonte

Rating:

3.0

Have the équipement that was reserved, which causes running around to find équipement somewhere else, insure the véhicule is well checked ( message due for oil change on Dashboard)

Rating:

2.0

Oui, si L'ami n'a pas d'autre solution, c'est juste potable.

Rating:

3.0

Insurance too expensive and no windshield washer with a dirty windshield. Rest was ok

Rating:

5.0

Friendly service.

Rating:

3.0

I filled the véhicules gas tank to just a tiny bit below the original amount, I also advised the person when I was dropping it off about the very small discrepancy. They said it was fine. I also advised them of the defective brakes, and a small chip in the windshield that was there when I picked up the véhicule. Later that evening I recieved an e- mail stating that I was billed for 11 liters of gas by them. Which is absolutely outrageous!!! I have pictures ( before and after )of the dashboard, and am seriously thinking of advising consumer protection about the false gas reclamation!

Rating:

2.0

I had a very disappointing experience with U-Haul. I encountered issues with the mobile app during the check-in process because I couldn’t take photos as required. When I called for assistance, no one was able to help me. Eventually, I managed to complete the check-in process on the website. However, when I arrived to pick up the keys, there were none in the lockbox. I had to wait for someone to come and open the office to give me the keys, which caused at least a 40-minute delay. This was incredibly frustrating, as people were waiting to help me with my move, and the delay increased my moving costs. Overall, the experience was very disappointing, and I will likely not rent a truck from U-Haul again.

Rating:

1.0

A débiter le mauvais montant à changer ma réservation pour livrer ailleurs que val dor la mit à Rouyn-Noranda à un prix plus elever que prévu

Rating:

3.0

You calculate very precisely the excess mileage and you charge us for it. That's correct. You calculate very precisely the excess gasoline that we put in, but you don't reimburse us. That's not correct.

Rating:

1.0

The uHaul trailer pulled well as they always do! Not a great location however, oh well.

Rating:

1.0

No blanket (12 were charged on my invoice) I had to add fuel because it was empty at the start of my reservation. I booked the truck for 7AM. I was able to get it at 9AM because the app and website was not working. I want a partial refund.

Rating:

4.0

Lights wasn’t working perfectly. The chains should be universal I had to use mine instead. But on the positive side, the trailer was smooth on the road and at the end of the day the work was well done ! Thank you !

Rating:

3.0

Au moment de la réception, le bureau était fermé. Personne était présente pour nous recevoir. Il a fallu frappé à la porte arrière pour que quelqu'un nous réponde. Ce même employé ne parlais pas Français et très peu l'anglais. Heureusement, nous avons finalisé la location et je suis reparti 45 min plus tard. Le camion était impeccable. Pour ça je n'ai aucune remarque négative. Seulement le service qui nous a fait perdre un peu de temps.

Rating:

2.0

J'avais loué une fourgonnette en ligne pour le mois dernier et lorsque je suis arrivé pour la récupérer, le responsable m'a dit qu'il n'y avait pas de fourgonnette disponible et que je pouvais prendre un camion de 15 pieds pour le même prix. J'ai été très déçue car je n'avais pas été informée de ce changement et je n'avais jamais conduit de camion auparavant.

Rating:

5.0

Maybe someone who speak French in a French location like Granby will be more accessible for the people who speak only french.

Rating:

5.0

Thank you very mutch

Rating:

3.0

The parking was full , the people there didn’t come to inspect the truc and told us with no manners, that they don’t work for Uhaul . It’s a drop off location with no service .

Rating:

2.0

Pick up place was changed at last minute. I got a little extra free miles ok, but soon as I left with the rental truck I get a text new return location adding more mileage and my time once again. This time no free mileage.

Rating:

1.0

Je devais prendre le camion à 10 heures. La personne responsable de l'ouverture du commerce à ouvert 45 minutes en retard. Personne ne parlant pas français donc les explications très difficiles a comprendre.

Rating:

2.0

Malgré l heure d ouverture indique personne pour nous accueillir, pas de espace prévu pour stationner le camion, l espace pour circuler inadequat

Rating:

1.0

First, if we are à costumer "so important " , why is the questionnaire not available in french? Second, we were supposed to pick up the trailer at 10:00 and there was no one at that time. We had to wait for 20 minutes beurre someone showed up at the store. Thirdly, I had réserver the trailer without the insurance si ce I was already covered. When I received the bill, I Washington charged for the insurance. The owner said he could not do anything and that I had to call at the customer's office before I left the location site. The waiting was too long, so I decided to pay this extra (for nothing). My moving was already late because of those two situations.

Rating:

3.0

I did not receive any operating or safety instructions on the device I rented

Rating:

1.0

The reservation owner should be notified of the price in its entirety by what you have charged my credit card as not possible While at the base of the reservation it is marked $104.20 and after you increase it $50 and then $13.45 it is inadmissible I contacted your service But from one he makes me an invoice by putting other shits that had not appeared on my reservation form and tell me that everything is at $167 and some Give me back my money

Rating:

5.0

The trunk would have needed a good clean where we drive, the back was ok

Rating:

3.0

Service de base, n’offre pas leur aide. Expérience client moyenne.

Rating:

5.0

Very good too

Rating:

2.0

Cost was not what i was expected

Rating:

4.0

I've always been satisfied to rent their trucks at U Haul and today’s technology makes it easier. Receiving the leased vehicle with a complete full tank of gas would be more practical for the client.

Rating:

1.0

La location était prévue pour 11h30. Nous avons eu le camion à 12h15. Pas d'information sur le camion. Aucun service. Amabilité du personnel Zéro Je ne reviendrai pas louer un véhicule cheveux.

Rating:

1.0

Je dois moi même inspecter le véhicule seule avant le départ???? .... INACEPTABLE!!!!!

Rating:

5.0

Super service de retour personne très accueillant et il ce chargeait de ranger le camion .

Rating:

3.0

A better following in maintenance in between locations.

Rating:

4.0

L attachement manque d ajustements

Rating:

1.0

First, parking was so thight that we had to close the two mirors of the truck. Plus, we arrived at night and serching under the rain for the orange key return box that didn’t exist. (No indications from the web or the physical place that they was no box) For night staff to come out 30min later and tell us there is no box. Worst U-Haul experience ever.

Rating:

2.0

Laver le véhicule à l'intérieur et à l'extérieur , laver les tapis de caoutchouc. Acceullir les clients avec des gens compétents et ayant une formation appropriée (parlait seulement espagnol)

Rating:

5.0

Supet

Rating:

1.0

Very very poor service. I experienced an issue with the rental and customer service told me to call them directly, but they never answered the phone, replying by SMS that I should call customer service. No voicemail activated and they replied in English to messages in French. I do not recommend at all.

Rating:

5.0

Leaky exhaust

Rating:

4.0

Easy to drop off the trailer.

Rating:

5.0

Clean the windshield please

Rating:

1.0

took me 2 hours to go with the trailer RIDICULOUS the boss wasn't there and asked is mechanic to do the job the mechanic didnt speak french or english so he did what he can dirty place, no place to park our cars, opens late (10 AM) i got charged $$$$ for another place of drop off even if the boss told me that there was no problems to drop it in any other uhaul rentals location, very expensive for a trailer rental 3 persons got out of the place because there were no services, finally this is a ridiculous rental place that does not help your company. For me, UHAUL is more serious than that

Rating:

5.0

Rapid and courteous service for our drop off.

Rating:

4.0

Beaucoup trop de vehicules dans la court difficile de stationner la remorque

Rating:

3.0

Van was so dirty location had no furniture dolly clerk was detached / not answering question

Rating:

5.0

Excellent service.

Rating:

1.0

Avoir du service en français serais déjà un bon début ensuite ne pas faire de document frauduleux, avoir de l'éthique, ne pas tenter d'escroquer vos client, facturer le prix affichée sans rajouter des frais cacher les prochaine fois sa sera enterprise !!!

Rating:

1.0

Dropped off the trailer Monday. The equipment was only checked in and my receipt issued on Friday.

Rating:

1.0

Very bad experience. Call me if someone really reads the comment.