I had a very disappointing experience with U-Haul. I encountered issues with the mobile app during the check-in process because I couldn’t take photos as required. When I called for assistance, no one was able to help me. Eventually, I managed to complete the check-in process on the website. However, when I arrived to pick up the keys, there were none in the lockbox. I had to wait for someone to come and open the office to give me the keys, which caused at least a 40-minute delay. This was incredibly frustrating, as people were waiting to help me with my move, and the delay increased my moving costs. Overall, the experience was very disappointing, and I will likely not rent a truck from U-Haul again.
Aglae B
Aunt Biz Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Granby, QC J2H0T5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
A débiter le mauvais montant à changer ma réservation pour livrer ailleurs que val dor la mit à Rouyn-Noranda à un prix plus elever que prévu
Joseanne BYou calculate very precisely the excess mileage and you charge us for it. That's correct. You calculate very precisely the excess gasoline that we put in, but you don't reimburse us. That's not correct.
Benoit GThe uHaul trailer pulled well as they always do! Not a great location however, oh well.
Chris PNo blanket (12 were charged on my invoice) I had to add fuel because it was empty at the start of my reservation. I booked the truck for 7AM. I was able to get it at 9AM because the app and website was not working. I want a partial refund.
Alexandre G