Customer Reviews for Austins Safe Storage LLC
(U-Haul Neighborhood Dealer)

347 reviews

1089 Hwy 49 S   Magee, MS 39111
(at Yates Rd)

(601) 867-3564

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(601) 867-3564

1089 Hwy 49 S
Magee, MS 39111
(at Yates Rd)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
5.0

Customer did not leave a comment.

HOWARD F. 
Rating:
5.0

Awesome experience - they do a great job

Theresa J. 
Rating:
5.0

Nice people. we always use them. They go out of their way to help us every time.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
3.0

had to travel 110 miles to pickup truck... first time ever...

STEVEN H. 
Rating:
5.0

The friendliest staff. Always willing to go above and beyond to help you. The office is clean and helpful with supplies available. Will always recommend this wonderful family owned business.

RUTH E. 
Rating:
5.0

This is an excellent location with great management.

Lane M. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Dawn G. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

This was the best uhaul pick up I have ever had! The customer service was excellent! There were no issues!

Zachary F. 
Rating:
5.0

Nothing... They went out of their way to help me..

Annette C. 
Rating:
5.0

We have used this site on several occasions and have always had great service. The lot is clean and parking the truck there was easy.

Ty A. 
Rating:
5.0

Customer did not leave a comment.

Clifford C. 
Rating:
5.0

We rent trailers from this site quite often. They are top notch! The staff is always knowledgeable of what would work best for our needs, and greet you with a smile. Mississippi southern hospitality abounds when you walk through the door.

carlous S. 
Rating:
5.0

Nothing to improve on other than it was a real hot day.:)))

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Ty A. 
Rating:
5.0

I cannot say enough good things about Austin's Safe Storage, LLC. They go above and beyond to help you and provide you with all the necessary information you need about your U-Haul rental. I will be using them for my next U-Haul rental.

Olie G. 
Rating:
4.0

I love the friendly atmosphere

Glynn Y. 
Rating:
5.0

Customer did not leave a comment.

SHANNON S. 
Rating:
5.0

Every thing was great

Terri S. 
Rating:
5.0

Great customer service and practice excellent cdc Covid guidelines

Rekoronchell L. 
Rating:
5.0

Flawless transaction that made our vacation so much better. Would recommend this location to anyone!

Brittany M. 
Rating:
5.0

Nothing

BARBARA H. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

PAMELA W. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

Nothing.

leoatis N. 
Rating:
5.0

Yall are the best.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

RITA H. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

Tanesha W. 
Rating:
5.0

Customer did not leave a comment.

Curtis T. 
Rating:
5.0

Customer did not leave a comment.

Nini Q. 
Rating:
5.0

I can't think of anything, the service and equipment was great.

Otha J. 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
1.0

The vehicles I rented, costing $1500.00, were not the size I requested. I requested a 20 foot truck, but received a 17 foot truck, with a cab over. This does NOT equal 20 feet of storage space, as I had requested. Secondly, from last Friday, to the Monday of my order, U-haul prices had been raised in my area. This is indeed a total travesty. So, you wait until a global pandemic, then raise the prices. This does indeed show your level of customer service and compassion for your fellow man. I rented these vehicles during the day of a blizzard; and if I had not followed my instincts, I would have been in the middle of a 50 car pile up in Chicago that day. Also, at the end of my trip, the vehicles I rented from St. Joseph, MI to Magee, MS, were involved in tornadoes, and we were under tornado watches and warnings during this entire day. But, nonetheless, U-haul still decided to charge me for these extra days. To conclude, I have been a loyal customer of U-haul for several years, but this has now come to an end. If no restitution is made, I will be utilizing the resources at my disposal to make certain that your $80 made from the extra days will be forfeited by the negative reviews, to at least a factor of 100. The power of the digital pen, is truly mightier than the almighty buck; especially in these time of COVID-19.

W. Bryant B. 
Rating:
1.0

The vehicles I rented, costing $1500.00, were not the size I requested. I requested a 20 foot truck, but received a 17 foot truck, with a cab over. This does NOT equal 20 feet of storage space, as I had requested. Secondly, from last Friday, to the Monday of my order, U-haul prices had been raised in my area. This is indeed a total travesty. So, you wait until a global pandemic, then raise the prices. This does indeed show your level of customer service and compassion for your fellow man. I rented these vehicles during the day of a blizzard; and if I had not followed my instincts, I would have been in the middle of a 50 car pile up in Chicago that day. Also, at the end of my trip, the vehicles I rented from St. Joseph, MI to Magee, MS, were involved in tornadoes, and we were under tornado watches and warnings during this entire day. But, nonetheless, U-haul still decided to charge me for these extra days. To conclude, I have been a loyal customer of U-haul for several years, but this has now come to an end. If no restitution is made, I will be utilizing the resources at my disposal to make certain that your $80 made from the extra days will be forfeited by the negative reviews, to at least a factor of 100. The power of the digital pen, is truly mightier than the almighty buck; especially in these time of COVID-19.

W. Bryant B. 
Rating:
4.0

Customer did not leave a comment.

Darryle B. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Excellent

Cornelius K. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Blake C. 
Rating:
5.0

Great service and painless process! Highly recommend!

Paige R. 
Rating:
3.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

The easiest location to get in and out of with an excellent selection and customer service!

Matthew W. 
Rating:
5.0

Nothing. Extremely helpful in a difficult situation. I needed to get expedited part delivered to customer. Thank you

Stephen S. 
Rating:
5.0

Excellent location clean easy in and out! The staff is kind, outstanding taking the time to address all my concerns. Very much appreciated.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Everyone is always nice.

Mark A. 
Rating:
5.0

Have it full of fuel.

David J. 
Rating:
5.0

Excellent

Cornelius K. 
Rating:
5.0

Everything was great. Very friendly staff.

Wayne M. 
Rating:
5.0

I had a great experience. No improvement at this time.

Enman M. 
Rating:
5.0

Everything was wonderful. Great people to deal with

Elizabeth M. 
Rating:
5.0

I can't begin to say how GREAT this location is. I arrived at my destination with the wrong equipment. This OUTSTANDING location was actually closed for the evening. I was able to call their PERSONAL phone and ask could they help me out. They did just that, leaving dinner to come back to their store. This store is an asset to U-Haul. If I could rate them higher I would. Kudos, your services are appreciated.

Ricky W. 
Rating:
5.0

Customer did not leave a comment.

Vanessa S. 
Rating:
5.0

Customer did not leave a comment.

Melinda M. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Just dropped off.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

josh W. 
Rating:
5.0

This is our fourth year to rent trailer for a weeklong trip. Each year we have had different issues with the rental. In some cases the equipment was not functioning properly. In past years, we have had electrical problems with the trailer after pick-up. This year we were notified right before pick-up that the lights were not working on our rental. We were redirected to another location 20 miles to the west to pick up a trailer, but they did not have the trailer we needed. The UHaul rep there was unable to locate a trailer for us. However, we were able to get online and find a trailer at a different location some 50 miles away. While the staff at our final location were quite helpful, the overall UHaul customer experience leaves much to be desired. This will likely be our last UHaul rental, given the frustration we experience year after year.

Nathan O. 
Rating:
5.0

Very helpful and friendly staff. They were also very knowledgable about the insurance options on the rental!

Rance M. 
Rating:
5.0

Customer did not leave a comment.

Brandy P. 
Rating:
5.0

Everything was great luckily considering I booked on line and was told when I got there to never book on line because it never works. I spent a lot of time putting in information about drivers licenses and equipment and insurance and had to redo every bit of it when I got there.

Christopher R. 
Rating:
5.0

Great selection of U-haul products ready for use!

jarred A. 
Rating:
5.0

My rental was late.

ELIZABETH A. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

The service is great at this location. I used this UHAUL for another furniture move about a year ago. The people are very courteous and want their business to be customer friendly.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

The owners were very nice and helpful. Only issue is that it was 60 miles away from where I reserved the truck. I do know this is a corporate thing and not local. They were apologetic did me having to drive so far.

David S. 
Rating:
5.0

Customer did not leave a comment.

elizabeth M. 
Rating:
3.0

Customer did not leave a comment.

Archenekia H. 
Rating:
5.0

Customer did not leave a comment.

Jamaal J. 
Rating:
5.0

Customer did not leave a comment.

Cathy M. 
Rating:
3.0

Customer did not leave a comment.

Gwendolyn D. 
Rating:
5.0

Very nice people. Very friendly and helpful

shawn R. 
Rating:
3.0

I just dropped off my moving truck, leaving my keys and contract agreement in drop boxes.

Ty A. 
Rating:
5.0

Customer did not leave a comment.

Becky G. 
Rating:
5.0

Excellent service. Highly recommened.

Gary S. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Tyrone C. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Shelia W. 
Rating:
5.0

Austin's makes a return as easy as pie. Superb staff!

Keith C. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

The engine light was on the entire time indicating some service was needed. I informed the owner and he said he would take care of it. Very helpful and courteous workers at this location.

Dale C. 
Rating:
5.0

Because you didn't have the miles rigth on my trip back home and I was out money that it should not have happened because at the mile tall has for my trip back put me in the middle of the interstate not my home at all I had 9 more miles to go to make my front door

carolyn E. 
Rating:
5.0

The folks at Austin's went above and beyond what they had to in order to accommodate our needs. We were very impressed.

Charlotte F. 
Rating:
5.0

Customer did not leave a comment.

Melvin F. 
Rating:
4.0

Customer did not leave a comment.

Weston S. 
Rating:
5.0

Customer did not leave a comment.

Scottie Y. 
Rating:
5.0

Customer did not leave a comment.

Beverly J. 
Rating:
2.0

It was not necessarily this locations problem with the rental except for the lady telling me if I wasn't there at 2 instead of 2:30 they might rent the truck to someone else. The man who I assumed owned the place was very helpful. I have never had so much trouble renting from uhaul.

James N. 
No reviews have been submitted for this location.

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