Customer did not leave a comment.Deanna H.
Customer Reviews for Austins Safe Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.david R.
Excellent Customer ServiceKerry J.
Nothing. The young lady was very nice and helpful. It was my first vehicle renting experience!Gail P.
I couldn't tell you how the people were or how clean the place was because they were closed when I dropped it off. I can say that the outside was clean and there's no issue with being able to get in and out.Linda C.
Very professional and friendly. Explained everything I needed to know about the uhaul truck. I would definitely recommend Austin's storage and Uhaul rental to anyone.Felicia L.
Customer did not leave a comment.Danny R.
The front desk person was absolutely the sweetest person..she helped me out so much with the pricing and everything making sure that I would get the best price possible and I appreciate it...... great job.Ashlee S.
Customer did not leave a comment.John B.
The renting experience was great. Very knowledgeable staff to explain the process. Equipment was in great shape and clean.jason S.
Customer did not leave a comment.Brock S.
Customer did not leave a comment.Steve T.
Awesome customer service, easy rental process/pickup & returnDeborah T.
Great service! Very professional!Linda R.
Keep doing exactly what you are doing 👏 👌 Excellent customer service!!!adrian O.
Customer did not leave a comment.Classie C.
Customer did not leave a comment.Joycelyn B.
The only thing was the floor of truck in the storage where you pack stuff was greasy, but it was not a problem because We used the blankets that was provided. But someone older could slip and fall.Scott G.
Great customer service. Thanks as always for your service.Myricks C.
Customer did not leave a comment.Eddie P.
Customer did not leave a comment.Conner M.
Customer did not leave a comment.Martin L.
They were Great !!! 5 stars !!!Goodwater Baptis C.
I was totally impressed with my experience with Uhaul. So professional and helpful.Jeff H.
Customer did not leave a comment.TONY H.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.Kenneth C.
Location clean and well lit, I always fill safe dropping off after hours. The people are very friendly and helpful. The pick up and drop off process is simple short and sweet. I'm not sure if a phone number for after hours is provided but that may be helpful for new renters questions after hoursFleshia M.
Customer did not leave a comment.Fleshia M.
Nothing everything was greatLee R.
Customer did not leave a comment.Brian S.
Great customer serviceMichael D.
Customer did not leave a comment.jeffery P.
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.Don J.
Customer did not leave a comment.LAURIE C.
Customer did not leave a comment.Jeffrey G.
Please continue the great service provided. Courteous staff and well maintained safe equipment with a clean and organized easy to get in and out of facilityMATTHEW W.
Not a thing. I was very happy with my visit and rental.Chad R.
Whitney was RUDE! Very very rude! In fact, called her down for being rude. Elderly parents are great that girl not so very rude.Robert M.
Service was great. Will definitely share your business with othersJanie F.
Always on point, best place I have rented from, highly recommended MauriceMAURICE B.
Customer did not leave a comment.Dale R.
Customer did not leave a comment.Joshylynn H.
At my pickup time/location I was informed I would have to drive 45 min. to another location to pick up my truck. I had 3 hourly paid people waiting to work at both locations for app. 2 and 1/2 hours and had to pay them to keep them available, it took an extra hour at the pickup office. I lost an hour and a half of my moving time, had to pay three people for standing around at both locations and still had to pay them for the move, had to drive my own vehicle to pick up my truck. No previous notice given. The $50 discount was small compensation for this. An extra day was given but could not be used since the move had to be completed on a certain day. Very disappointing. U-haul is slipping rapidly it seems. I don't blame the local dealers. I called Corporate and they could have made this alright but choose not to.THOMAS E.
The excellent service and great location to rent this equipment is very much appreciated!MATTHEW W.
They changed me $50 saying it wasn't on a quarter tank when it wasedwin P.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.MICHAEL A.
Someone should be available to hook up trailers. Not all customers know how.ANDREA C.
Customer did not leave a comment.TINA M.
Customer did not leave a comment.WHITNEY P.
Customer did not leave a comment.Nathan T.
Original reservation for truck was cancelled by Uhaul in Hattiesburg after it was confirmed over a month in advance because they said they didn't have a truck for our moving date (which I thought a â€œreservationâ€ meant you had one â€œreservedâ€œ for said date. Hattiesburg Uhaul apparently doesn't comprehend this concept). But luckily Austin's Self Storage came through and had us a truck the following day. Staff was friendly and very helpful! Highly recommend Austin's Self Storage. Hattiesburg Uhaul...not so much.JEFFERY S.
They go above and beyond for us.MARK A.
Customer did not leave a comment.TORRI G.
Customer did not leave a comment.JOSHUA H.
The owners were very friendly and helpful. Nice people.ERIC M.
Customer did not leave a comment.ALEX B.
Customer did not leave a comment.Bradley M.
Nice Christian Family Ran Business. Helpful & Very Professional. Good Experience.WANDA B.
Brittany has always kept a clean business. She will make your rental easy and quick for you. Has always had the correct size truck for me.Thank you for being a friendly business.MARK E.
Customer did not leave a comment.Tratoyia G.
Have a truck at the location I reserved!Debbie H.
Customer did not leave a comment.JOSEPH G.
Customer did not leave a comment.Jaylin W.
Customer did not leave a comment.TIMOTHY GORDON K.
Great service!STACY C.
The only issue was the battery died everytime the truck was turned off.WILLIAM B.
Everything was great. Brittany was very helpful.STEPHEN S.
The inside back tire on the drivers side was completely bald causing it to pop while driving down the interstate. The technician who changed the tire, after a three hour wait alongside a busy interstate, said we shouldn't have ever been let off the lot with a tire like that. I am incredibly disappointed that my sister and I were put into such a dangerous situation.Julie K.
The inside tire on the driver's side was completely bald and the tire blew while we were driving.Julie K.
Customer did not leave a comment.Tori M.
Customer did not leave a comment.KINGSTON H.
Outstanding service from the local team!JOHN M.
Customer did not leave a comment.Deshawn A.
Customer did not leave a comment.DANNY M.
Customer did not leave a comment.Rick S.
Customer did not leave a comment.ERNIE E.
Customer did not leave a comment.STEPHEN W.
I was not satisfied with the equipment that we rented. The tires were wrong and the road handlings was not goodCONEY J.
Brittany was so helpful and courteous and I would certainly recommend her as someone to contact for a rental.KEITH F.
U-Haul services in Jackson Mississippi on Highway 80 is the worst that I have ever experience as I was lied to by the employees as well as had to pay extra money for our reservations due to their lack of cooperation and retaliation towards me. This is totally unacceptable.OTIS M.
Customer did not leave a comment.JOHNNY B.
Customer did not leave a comment.BYRON M.
Customer did not leave a comment.Leonard H.
We use them all the time. They go above and beyond to help usMARK A.
Very friendly nice people's and great equipmentMICHAEL M.
Customer did not leave a comment.GAVIN B.
They treat you like family taking care of your moving needs.JOHN M.
Keep doing what you are currently doing in my opinion.LEOATIS N.
Customer did not leave a comment.ROY R.
Our original reservation, which was for a van, was made in Hattiesburg, Ms. I feel that Hattiesburg should have offered me something, even a small moving van, at the same price of my reservation. It was an in-town rental and would've been returned by the end of the day. Instead, I had to stop in Magee and get a van, drive it to Hattiesburg, move belongings from an apartment to a storage facility, then return it 45 miles back to Magee. It ended up costing me more. Not a happy customer.MARK D.
You do it all. Thank youDAVID B.
Customer did not leave a comment.Nadirah R.
Customer did not leave a comment.Dasheria F.
Customer did not leave a comment.BENJAMIN S.
Customer did not leave a comment.HOWARD F.
Awesome experience - they do a great jobTheresa J.