Perfect customer service!Carmen M.
Customer Reviews for Auto Body Vender
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.Valentina Z.
See my previous comments.FRANK B.
Don't smoke in the office.JOSE C.
Service on pickup and drop off were perfect!!! Couldn't ask for a better experience.Nathaniel D.
Driver side back up light does not work. Lights in back of truck, well inside of the truck it's self don't work. Ants were all over the truck, big black ones. Truck was great though, as well as the service.Jessica T.
I selected online checkout, but that was not available and I had to go in and speak to the woman in the office. The truck was not ready and she didn't even know I had a reservation. I felt like I was bothering her. I paid online on your site, but had to give her my CC info anyway... not sure why I had to pay online then. The location is a rundown auto body shop and the woman was chain smoking in the office where we had to do the paperwork, it was a very unpleasant experience. Again, not sure why I couldn't just do the contactless pick up.Andres S.
This was not a good drop off set up. There is no address on the property and it felt like an old junk yard. I could not tell if I was leaving the truck at the place I was told to.ROBERT R.
Customer did not leave a comment.john S.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.miguel O.
Everything went very smooth, the sales people were nice and helpful. Truck was clean and in excellent running oorder. I was very satisfied with the whole experience.Mark H.
When we got to out first drop off location the guy said he won't take the truck since he's already at maximum capacity. This made me have to call, tell my story and information to two people, wait on the line just to be sent to another location. Arrive at the other location and some guy is literally waiving us to go away. Eventually after sucking information out of more unwilling employees, we found the right person to return the keys to. Terrible area, sketchy people to deal with.Stefan V.
The office manager was great. The facility may have changed their name or definitely need U Haul signage in front.frank M.
Very nice and helpful folks!Chris S.
Customer did not leave a comment.Gary G.
Customer did not leave a comment.Ned C.
It was hard to find I don't know why I cannot turn the car the truck into the one on 41 which is just right down the road from where I'm at. Unable to get my 30 free storage because no one knew how I can do itCharles O.
Customer did not leave a comment.Andres G.
Customer did not leave a comment.George B.
Check engine light was on. Brakes were very squeaky. Inside of windshield was filthy. Was not inspected and didn't feel safe driving it. The safe move insurance is a waste of money. They told me it didn't cover anything but my personal property inside. Truck got stuck. Had to at to pay to have it towed out.Diana F.
Customer did not leave a comment.George B.
Great customer servicejeffrey W.
Customer did not leave a comment.Craig C.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Karin O.
Thank you!Rhashida O.
Customer did not leave a comment.Penny S.
Customer did not leave a comment.ANGIE R.
Thid was a repair garage not a regular U-Haul location but they were pleasant and efficientAlejandro P.
Trailer hard to drop down on ball. Driver door hard to close completely. Have to slam door shut to close completely.Stephen P.
Customer did not leave a comment.Hanny H.
person that did the contract was very dumb / she told us to drop the truck wherever we wanted to /we arrived at our destination we had to drive long way to drop the truck equipment was very good the helper almost damaged the front of the car at the tirebeverly R.
Customer did not leave a comment.David H.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Marco M.
The pick up property looked like a junk yard. The truck had roaches. We had to personally treat it ourselves before moving our belongings. The people at this location refused to return my calls. While signing the contract for rental I was begged not to fill out 'THIS REVIEW'. Very shady.Alice A.
I think price is always a good idea as low as possible, but to be honest my experience overall was very good.oswald J.
There were no visible U-Haul markings at all and even after calling twice for directions I still had difficulty dropping it off. Other than that it was ok-people we're friendly etc.Murray W.
Customer did not leave a comment.Nikki J.
Nothing, Secretary was Awesome! Ty tyDeborah M.
Owner and wife were very nice and assisted with hook-up which was greatly appreciated!Patricia A B.
Wouldn't change a thing. Met the owner of L&B Collision. He was courteous, efficient, and knowledgeable of the entire rental process. His assistant hooked up the trailor and we were on the road in no time. All equipment rented was clean, (trailor, dolly and moving blankets) were clean and in great condition. Great service!Karen F.
Customer did not leave a comment.Allen R.
Management was very consideratePhilip B.
Customer did not leave a comment.Brendan H.
i'm at the corner of Mcgregor and Gladiolus and there are two locations closer, one around the corner and one on San Carlos. Why did I have to travel almost all the way down town Ft Myers to pick up this trailer???Michael H.
Customer did not leave a comment.Igor R.
They did not check the returned unit into inventory for 12 days. I got chased down by Uhaul because you thought I kept the trailer, causing a few phone calls and over 30 minutes of call / wait time. Not good!MICHAEL B.
Customer did not leave a comment.Ben M.
Customer did not leave a comment.Raymond L.
Customer did not leave a comment.Donald R.
L&B Collision is the Best !! Beyond great customer service! Friendly, helpful, great location. Uhaul equipment in excellent condition. Highly recommend this location.
Well I asked for a 10 footer truck and I got there a little late I called to let them know I was a behind schedule but someone didn't relay the message or it got lost but they did take care of me with a fifteen foot truck for about the same price problem solvedWillie T.
Customer did not leave a comment.donna H.
First I need to say I went to 2 different locations listed on the web site and no one was there to help. The third place L B just sat there staring they didn't have us in computer. I had to call number to straighten it out. Don't know if us use U-Haul againDon H.
I left some items behind, but since they never inspected the unit, it went out with the next rental and I lost everything I left behind. Granted it was my fault for forgetting I left some items behind, but even a look in side before the next rental would have revealed my mistake. When I rented with a competitor, they did a walk through with me . If this had been done my mistake would have been found. I will never rent from U-Haul again and will make sure my friends on Facebook know if this happening. Like I said my mistake, but good management on your part should have caught it .michael N.
Customer did not leave a comment.Vernon K.
I had an great experienceKIZZIE S.
Customer did not leave a comment.KEITH S.
"just drop it somewhere where its not in the way and I'll email you a receipt. Never offered to help. Never offered to look at the trailer I was returning. Could care less if we/anyone had given them or UHaul the businessJohn S.
Customer did not leave a comment.PAULA T.
Customer did not leave a comment.Karen F.
Customer did not leave a comment.Steve S.
Have the people to handle the rental there and if I request a 7:30 pick up, it shouldn't take until 8:30 to get the truck.Michael H.
Office Area was clean and the people here were very friendly. They helped make my move a lot easier and things went smoothly. Thank You!!!Elizabeth M.
Customer did not leave a comment.Kavin C.
Great Customer Service. Someone Helped me from the moment I walked in until I got into the truck to leave. Location is very convenient and highly recommend this dealer. I have used other locations in the past and never got the customer service like I had here.LISA M.
Nothing good locationBarney M.
Customer did not leave a comment.franco G.
U-haul had defective running lights upon pickup. Had to be re-wired and it took almost an hour before it was ready. There was U-Haul rep there who knew how to fix it which was good. My suggestion would be maybe someone can test equipment before it's put back into service? Other than that, people were friendly, and everything was OK.Jeff K.