Customer Reviews for Auto Elite Custom Classics
(U-Haul Neighborhood Dealer)

Rating:

4.0

the invoice is hard to understand, i think i have been over charged. Tiffany

Rating:

3.0

I reserved in addition to the truck, 12 moving blankets and 1 hand truck. Upon arrival I was informed they had been out of these items for two weeks. The truck ignition switch was broken and the vehicle was hard to start.

Rating:

1.0

Very unprofessional don’t have any equipment I put in my cart online can’t talk to nobody only book online the African American guy said he don’t like talking to people after I said the phone goes to voicemail

Rating:

2.0

The trucks are great! But what you need to improve is the 2 employees who who “ help me” Sunday 4th my reservation was at 9 am . Was 1 guy who claimed to be a “nephew “ and his “uncle “ was the main guy who was suppose to open . He arrive late, 9:20 smelling like alcohol and RUDE!

Rating:

3.0

Rough to drive into. The truck smelled like fish so I had to cover the floor before using Ok

Rating:

2.0

I had not rented a u-haul in 25 years and was totally un aware of the self self checkout system u-haul uses now.. The person who answered the local business number for this location sounded frustrated that I called to find out why the shop was closed when the website said it was open and that I needed assistance with the app when he told me it was self check out. If I wasn’t pressed for time I would have went to another location or used another vendor that has a manned office like the old u-haul location.

Rating:

5.0

Friendly and fast service

Rating:

3.0

Overcharged me and did not even have a dolly

Rating:

5.0

Great customer service. Easy to book and friendly staff

Rating:

5.0

Have Dollie’s available.

Rating:

1.0

Poor service also lies

Rating:

5.0

Great customer service

Rating:

1.0

The 2 dolleys I rented were not in the trunk so I had to buy 2 dolleys for my move

Rating:

5.0

The ease of the experience made the experience excellent. The equipment was in great condition and the staff was very accommodating.

Rating:

3.0

No key for the lock Truck was very low on fuel Truck had a lot of scratches and damage all the way around it.

Rating:

5.0

Very helpful and friendly

Rating:

5.0

Great service

Rating:

5.0

Great customer service

Rating:

5.0

every thing went great and very friendly and accommodating

Rating:

5.0

Continue to do what you’re doing it working thank you I’ll be back to rent another one

Rating:

5.0

Nothing I had the most professional gentleman I have dealt with in a long time. They answered all my questions and we’re amazing. Made my first experience the best. I thank them so much.

Rating:

5.0

Nothing, went perfect.

Rating:

5.0

Excellent location and great service

Rating:

4.0

The app is too confusing for non tech people like me .

Rating:

3.0

The truck was filthy

Rating:

5.0

No improvement needed...owner was nice, helpful, and treat you like a human being.. service was a wonderful experience

Rating:

1.0

The place where the u haul located is very not good place! I got into accident yesterday while returning the van back! The road where I'm returning the van is not good! I got tripped on the pot hole and get injured! And now my ankle is swollen.

Rating:

5.0

Easy and fast

Rating:

2.0

I dont usualy leave bad reviews, but I had to this time. The location has limited hours which makes difficult to pick up and drop off. Dude told me they close on Sat at 2pm and closed on Sun. I was supposed to return Sun at 0930 (he would meet me there), but I had such an issue and horrible experience with the pos trailer I felt unsafe using it and decided to return it early. I got to the the shop just before 1pm and no one was there. They left early and no number to call. The dude happened to see me as he was passing by amd came back and let me return. I told him what the trailer was doing and my experience and how it was unsafe. At first he dismissed it as he was on the phone. He was on the phone the whole time during the return, after I was disconnected, he said he emailed me the receipt and asked if there was anything else? I reiterated the condition of the trailer and he replied ok, I'll look into it and continued his convo on the phone. I'm very unhappy and dissatisfied with my experience with uhaul. I paid for 2 days and barely got to use it and returned it early.

Rating:

3.0

Rental., pick up and return of truck were seamless.

Rating:

4.0

The drop off process is very lengthy, requiring several photos and information input. Also, I'm not sure if this is intended but the gas tank gauge level lags the amount in the tank, causing more fuel to be added than needed.

Rating:

2.0

My reservation got switched to this location without any text or email notifying me. I only knew when I got to the original location at 11 and was told of so. I only got a message of the location change when I was halfway to the Pittsburgh location. When I got there, no one was there even though they said they close at 12 and I got there at 11:30. I had to wait for someone to come from Antioch to open up after 12

Rating:

1.0

The location at pick up did not have clean truck And also no gas not satisfied

Rating:

5.0

Picked up cargo trailer at opening time. Was relieved and thankful that the gentleman operating the store was on time/punctual.

Rating:

5.0

Very good

Rating:

3.0

Not the best location, but made up for it in willingness to help.