U-Haul - this is directed NOT at the rental pick up location BUT at the company. We had a reservation for Concord, CA. The location was changed to Pittsburg. I'm sure in the fine detail of the reservation it probably mentions that the location CAN AND WILL BE CHANGED. Why not put have a banner for the on-line reservation (in 18pt font size) RESERVATION DETAILS: LOCATION CAN AND WILL BE CHANGED If it wasn't for a stroke of luck this change of location could (would) have torpedoed plans to leave the Bay Area at a certain time - even extending a one day trip into two (added expense of accommodation/meals). Just as long as corporate U-Haul is doing just fine, f the customer and their NEEDS (not WANTS, needs ... )
Bryn E
Auto Elite Custom Classics
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pittsburg, CA 94565
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Great people great service
RUBEN R👍
Phoulinthone kThe guy that was working there made me wait around 2 hours because he didn’t wanted to double check if the dolly i reserved with a truck was still available, all the truck was dusty and i mean the interior, no gas or any other help, i had to run cause he said i had to pay just a little part of the total, then made me go again to the bank cause i had to pay the total, that’s all fine it’s just that i used a bank account that I don’t usually use so i had to go to deposit twice. I had absolutely no gas when picked the truck and dolly up, the guy even asked my mom for her phone number 😭, a lot of things and the same truck has a sign that says they give you $35 off when you clean the truck and we cleaned it, they charge us the gas when they said they wouldn’t
Maria FGreat customer service. Everyone had a great attitude.
Virginia G