Everything would have been fine had the U-haul app worked properly. The system kicked me out 3 times, as I was taking pictures. I had to call a number to complete turn in.Daniel J.
Customer Reviews for Auto Gallery
U-Haul Truck Share 24/7© Location
Hampton, VA 23663
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have the dolly in the truck that I paid for and didn't get a refund for. I ordered it and it wasn't in the truck.Christine P.
I did return the Vehicle at 6.00pm well before 6.45pm still I was charge $20.00 AFTER HOUR CHARGESNitin P.
Maybe some one with more respect.Ricky J.
Worst customer service ever!!! Lied about a $5.00 safe move fee and charged $28.50 instead. Claims he's an independent dealer and U-Haul made the error. Will be filing criminal charges for credit card fraudJames C.
Customer did not leave a comment.CHERYL C.
Customer did not leave a comment.DARRIUSRAY C.
Nice, polite and professionalAdrene S.
I was overcharged for my rental. When I rented online the charge was 19.95/day. I got my Van using my phone. when I got my bill the next day, I was charged for an extra day (which I did not keep the van an extra day) the amount was 79.95. Plus there was a $381 damage fee on my bill. I did not do any damage to the van. I tried to call the U-haul number on my bill and was told to call corporatePatricia T.
Customer did not leave a comment.Anne C.
Customer did not leave a comment.Davanna D.
I had to drive the truck 23 miles into Hampton, VA even though there was a UHaul drop off 1.5 miles from where I dropped off the load. At pickup I tried to find a closer location but all the options offered me were at least 20 miles from where I drove the truck. Traffic was awful and I am still frustrated that I had no option to return the truck at a more convenient location.ROBERT T.
Was not Honest about the truck and lied about the return of the truckSHIRLEYW B.
I felt like I was over charged for 12 miles and less then 24 hours for a truck at $19.99 a day.. $98 is too expensiveTracy W.
This was the worst experience ever!!!! Like the whole day was a mess. This wasn't even suppose to be my original location of pickup my original location literally gave my truck away to someone else and then they literally downgraded me into a small truck luckily it for all most of my things but still this was just the worst. Then this is the location they sent me too and he was the worst like customer service was literally terrible then I had to wait there for 20-30 mins before actually pulling off with the truck it has never taken that long in my life to get a Uhual I was just over the whole day. This ended up pushing my whole day backMicha M.
Customer did not leave a comment.JOHNMICHAEL N.
Customer did not leave a comment.CHONITAUNDERWOOD C.
Customer did not leave a comment.David T.