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Christina J | Online Move InSelf Storage Units in Russellville, AR, 72802
U-Haul Moving & Storage of Russellville
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Storage Customer Reviews
- 4.5 Average Customer Rating
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How U-Haul Reviews Work3 things kept this from being a 5 star Main supervisor person- he was a lil gruff and grouchy and not very personable. His underlings(girl with ear piercings, and guy from florida) were awesome and kept from being a 3 star. One of the times i went into the unit on a hot day and noticed it was very hot inside the storage unit despite it being "climate controlled". The double charge i had to deal with. I was charged one hold fee to rent a truck and equipment, then later was charged again the actual fee. So for a day i had 2 fees for the same rental instead of having a credit with the holding fee. had my account been close i would have incurred an overdraft fee. The holding fee fell off the following day but this was pretty close to theft due to this. Also recommend better pest control as i did notice mouse or rat droppings on a couple items upon getting them home. Overall if the grouchy could get replaced with one of the underlings it would've been a better experience, better climate control and pest control, and how uhaul does their holding fees double charging with actual fee.
William T | Overall ExperienceI was unable to get in my storage without the alarm going off. . So I did not put anything in the storage unit & went ahead and canceled it.
Janette C | Overall ExperienceThe staff there is great and they know their stuff! All about storage and moving too. Their help was some of the best experience and services I've had in a long time.
JOHN N | Overall ExperienceJeff and Tiffany are a wonderful part of your team! They have always went above and beyond for all of our storage packing needs! Top notch service and so friendly!
AMANDA G | Overall ExperienceI was not able to access my unit without the alarm going off due to my code kept saying Denied . So I have mot moved anything in there yet.
Janette C | Online Move InCould use better pest control. Had mouse dropping in my unit.
JASAMINE C | Overall ExperienceHoward is not a pleasant person. I would imagine he is simply doing the best he can, but man, oh man, he is really bad at customer service. I’ll never use u-haul again.
Jason M | Overall ExperienceThe associates at the facility are very helpful and as friendly as can be!
JOHN N | First ImpressionsTiffany should be the GM, she was knowledgeable, friendly, and professional! Made the entire process a pleasure! Tiffany Rocks!
CHRISTINA M | First ImpressionsI tell everyone about it for college.
Shawn R | Overall ExperienceThe guy that was working Sunday fault to tell me things and I did not get my free storage and had to pay $75 for which I really did not have but had no choice I am very unhappy with the way things went
JUDY S | First ImpressionsThank you for your business. It’s been a couple years and I’m glad I was able to finally get my belongings. I wish the staff well and pray that they are blessed. Be well and thank you!
Dominique j | Overall ExperienceFriendly staff, clean facility and very helpful. Highly recommend this facility.
PHYLLIS S | Overall ExperienceAll my stuff was molded. Rude staff. Priced way to high.
PAUL N | Overall ExperienceDidn’t like how the storage was going up in price compared to the price I originally agreed upon but other then that I was smooth sailing on storing and paying for the storage
Joshua S | Overall ExperienceI have never been in a cleaner facility before.
Danny F | Overall ExperienceVery good experience. Would recommend.
Rusty H | Overall Experience