Customer Reviews for Auto Haven Car Wash
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very easy drop off. Thanks.

Rating:

5.0

I can't think of anything at this time.

Rating:

5.0

Lower your rental rate

Rating:

5.0

Good service.

Rating:

5.0

5 stars

Rating:

5.0

It was a drop off location . We fueled up across the street, parked the truck and put the key securely in the locked box. UHaul called me this morning to say they had the truck and all went well. We were there shortly after their 3 pm closing!

Rating:

5.0

Great staff and location. Easy in and easy out. Looks like you could get a quick car detailing in if you leave yourself enough time!

Rating:

4.0

Had exactly what I needed

Rating:

1.0

I was lied to for days about late fees and was surprised to find an almost 450 dollar bill when for 3 days I was told it was a 40 dollar late fee. I was told the only fees I would have was 40 dollar late fee plus any mileage I went over. Instead every day I was late they charged me like it was a brand new rental. It would've been fine but the information I was given was radically different then the charges that tried to hit my account. I've now lost my bank account because I am not paying that. If they keep pursuing the charges I will be taking them to court.

Rating:

5.0

Wonderful people there.

Rating:

3.0

Waited longer than anticipated to get through the process.

Rating:

3.0

I was not made aware that I would have to pay extra for the use of a dolly, I was told 4 separate prices. I will never use UHaul again

Rating:

1.0

Person at desk used one finger to enter info and had to search for each letter, took forever. Other staff on hand uninterested in helping to get trailer hooked up. Will never go to that location again.

Rating:

2.0

Could not drop trailer off Saturday night as they were closed and unreachable. Same on Sunday. Dropped off Monday to get extra 2 day charge with no leniency.

Rating:

3.0

I've rented U-HAULS from Monnetts in James City and was NEVER charged more than I was supposed to be nor separate!!! People were nice and helpful, the truck drove awfully hard. Very horrible experience as if the front end was messed up. I paid for insurance just encase and was told I still had to pay 450 to get out wet grass 2 feet from hard surface. I was told and have a receipt stating that all my charges on all were $244.?? Yet, I have 3 other charges separate from that end total that's still pending on my account that is supposed to be included in that ending balance total!!! The ladies were amazing at the location.

Rating:

4.0

Very nice lady handled the drop off.

Rating:

5.0

Keep doing what you doing thanks

Rating:

5.0

The woman who helped me was friendly and efficient. Getting in and out to connect trailer was easy. Thanks!

Rating:

5.0

The staff was friendly and courteous. They answered all of my questions and made sure that I understood everything about my rental contract. I would highly recommend Auto Haven for your next U-Haul rental.

Rating:

3.0

Your system is flawed . I never received my code to retrieve the key from the lock box. Spent 25 min on hold for someone to finally tell me to do it through the app, already had tried that multiple times. Finally got my truck almost an hour late . Returned it an hour early , app crashed in the middle of my return/taking picture. Oh and when I picked up the 26 ft truck it had less than a 1/4 of a tank of fuel

Rating:

4.0

Small local manager Very helpful Customer Service +

Rating:

5.0

Location was easy to get in and out of. Employee was nice and helpful.

Rating:

5.0

Friendly people, efficiently run business, and easy location to connect trailer and get out onto the road. Thanks!

Rating:

1.0

Rented a trailer with damaged wheel…. Safety issue, vibration damaged belongings and caused a roadside 2 1/2 delay which could have been avoided

Rating:

5.0

Really enjoyed the staff

Rating:

5.0

They were closed so I returned the truck thru my cell phone!

Rating:

4.0

Cabin area of truck smelled like cigarettes and marijuana. Outside passenger window appeared to have something spilled on it.

Rating:

3.0

Never made it inside, lady took the key,and said we would get an email.

Rating:

4.0

Nothing

Rating:

2.0

Inside was dirty.

Rating:

5.0

Quick and easy - no improvements needed!

Rating:

4.0

Paper receipt not provided. E receipt showed undesired dropofff location, resolved with customer care. Paid 4 days e receipt in error "3 days allowed. Not noted, not resolved.

Rating:

3.0

Have an employee on hand who will help with unhitching.

Rating:

1.0

The lady called saying I left the truck on empty. Lucky I had taken a picture of the fuel and mileage reading as I was getting out of the truck. Location is on the sketchy side of town too. Would not recommend at all.

Rating:

5.0

Staff was very helpful.

Rating:

5.0

Great U-Haul franchise

Rating:

4.0

Full tank of gas

Rating:

5.0

Lubricate the hardware

Rating:

5.0

Great customer service

Rating:

1.0

The first trailer we picked up was not installed properly and actually came off the hitch on our way home. The second trailer we received had 10 pounds of pressure in one tire, which we luckily caught when we got home and started loading. The fact that we received a second trailer was not recorded anywhere, which caused the destination UHaul (and us) issues. In the past, when we have rented trailers, we would receive a call the night before with instructions, etc. - which is what the email communications indicate - which did not happen. Honestly, when we rent a trailer again, we would not utilize this place again, and would drive much further to obtain a more knowledgeable rental agency.

Rating:

3.0

Seemed a little disorganized, and not much room to turn around a big trailer behind a long truck

Rating:

5.0

The people at Auto Haven Hand Car Wash were awesome to work with. They made my job easier.

Rating:

3.0

This was another local business that offered U Haul services. Staff was friendly and helpful but the parking lot is small and I don’t know if they can offer all the services a U Haul facility can like boxes and other shipping supplies. I didn’t see any in the office. But it was convenient enough for my trailer return.

Rating:

5.0

Service was excellent.Professionalism was obvious.Compassion was present and the Agent observed the invisible.The Service is rated as Outstanding.Thank You.

Rating:

2.0

The truck was not clean good. It had an odor. The brakes want that good. Instead of getting what I asked for which was a 15 inch truck I had to get a 20 truck. I had been put my order in long enough to have what I asked for. Thank you

Rating:

5.0

The whole experience was clear concise and professional.. Couldn't recommend a better representative of your services.

Rating:

5.0

Great experience!

Rating:

5.0

excellent equipment and service personal!!! 5 stars!

Rating:

5.0

Na

Rating:

4.0

The customer service person who set us up was not friendly, acted like she didn’t like her job or was tired and not the customer service oriented.

Rating:

3.0

Dropped truck off in front lot so it could be checked before I left , but was informed I had to move it around back but yet no one even checked it or ask about the condition of it . Staff was friendly but lazy .

Rating:

2.0

I felt the people didn't really know what they were doing. They were very vague about helping connect the car carrier to the truck. They were quite slow. There was just an overall sense of incompetence. We had to take the truck to a different location in New Bern to have the car put on, or rather help putting the car on. At that point the car fell off the ramp and was damaged!