Customer did not leave a comment.Mike N.
Customer Reviews for Auto Haven Hand Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sandra R.
Customer did not leave a comment.James S.
Customer did not leave a comment.Dana M.
Customer did not leave a comment.Bryan B.
Customer did not leave a comment.jessica C.
Customer did not leave a comment.Tom T.
This was another local business that offered U Haul services. Staff was friendly and helpful but the parking lot is small and I don't know if they can offer all the services a U Haul facility can like boxes and other shipping supplies. I didn't see any in the office. But it was convenient enough for my trailer return.Mark A.
Customer did not leave a comment.Janice W.
Service was excellent.Professionalism was obvious.Compassion was present and the Agent observed the invisible.The Service is rated as Outstanding.Thank You.toni D.
The truck was not clean good. It had an odor. The brakes want that good. Instead of getting what I asked for which was a 15 inch truck I had to get a 20 truck. I had been put my order in long enough to have what I asked for. Thank youMELISSA P.
Customer did not leave a comment.Sterling K.
The whole experience was clear concise and professional.. Couldn't recommend a better representative of your services.Thom K.
Customer did not leave a comment.Sarah A.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Robert E.
Great experience!ruby R.
Customer did not leave a comment.ray L.
excellent equipment and service personal!!! 5 stars!john T.
Customer did not leave a comment.ARLENE P.
The customer service person who set us up was not friendly, acted like she didn't like her job or was tired and not the customer service oriented.marijean G.
Dropped truck off in front lot so it could be checked before I left , but was informed I had to move it around back but yet no one even checked it or ask about the condition of it . Staff was friendly but lazy .Marvin A.
I felt the people didn't really know what they were doing. They were very vague about helping connect the car carrier to the truck. They were quite slow. There was just an overall sense of incompetence. We had to take the truck to a different location in New Bern to have the car put on, or rather help putting the car on. At that point the car fell off the ramp and was damaged!Kim D.
Equipment was excellent. Actually it was in the best shape of any equipment I have rented from U-Haul.Michael G.
Customer did not leave a comment.mary R.
Customer did not leave a comment.Jeff R.
Friendly and helpful employees at this location.Malcolm F.
Customer did not leave a comment.beatrice W.
Customer did not leave a comment.DELESHA H.
Customer did not leave a comment.danny G.
This location was very clean and they made the drop off procedure very easy! Staff was very nice and helped me to get the unit off of my truck (too heavy for me). The office lady was so nice and had me all checked in before I even got the trailer off the truck!Marjorie B.
Customer did not leave a comment.ray L.
Roshanna was very helpful and we appreciated her great customer service. Everything went smoothly.Shirley H.
Very gooddavid S.
Customer did not leave a comment.David B.
Customer did not leave a comment.ELAINE H.
Customer did not leave a comment.Steve A.
Customer did not leave a comment.Judith M.
Customer did not leave a comment.ralph W.
Customer did not leave a comment.Andrew F.
Truck should be off the road very dangerous. Windshield has I think delaminated can't get the film off on outside or inside . Truck was filthy and my hands from being in the steering wheel smelled like cigarette smoke . Radio antenna broke off . And NO cruise control!!Kevin G.
My trailer was a little muddy. I wanted to spray it off before I dropped it off. I talked with the guy at the drop off location and he was trying to charge $50.00 to spray it off, then he said $25.00 and as I was walking out he said $10.00. I found a car wash and it cost me $4.00. This location is shady and seems to want to take advantage of people. This is a bad practice and needs to have some attention.Kriston L.
Customer did not leave a comment.Douglas W.
I made a mistake and put too much gas in the tank. I should have gotten money back for the extra gas. Uhaul.com got free gas from me and that's not fair.ARLENE P.
The app took me to the wrong location for pick up so I was running late, but the lady helping me with my reservation was easily able to get me to the right location and through the pick up process quick and painlessly. Very good experience with them.Darryl R.
Customer did not leave a comment.Linda W.
Customer did not leave a comment.John M.
After all the total screwups UHAUL manages to continue inflicting upon us this location preformed particularly well. If they were affiliated with ANY OTHER moving service I'd certainly recommend them. To bad they're with Uhaul.Robert C.
Customer did not leave a comment.william W.
Customer did not leave a comment.RICHARD C.
This location charge my card a extra 44 dollars for something that I was never asked if I wanted. Still waiting on my refund and it been a week. Will never go to this location again!valerie M.
Really appreciate these lovely people, they attended me we in a very friendly manner.Citlalli V.
Customer did not leave a comment.Edward C.
Customer did not leave a comment.Dale M.
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.Sarah S.
Very friendly customer services.AJane C.
Customer did not leave a comment.Linetta A.
The truck had trash under the seats and the check engine light was on.Greg Z.
Very clean facility. Christian establishment. Personnel are very kind and helpful. Truck was ready and no delays in pick up.Clara C.
Customer did not leave a comment.ED M.
Closed when did drop offdonna D.
They were awesome!! Very fast and efficient!!Jan W.
Customer did not leave a comment.Nichell F.
Customer did not leave a comment.Tara T.
Lori was fantastic! Very helpful, professional, and knowledgeable. I will definitely come back!!!Michelle A.
Thank you for a very smooth and pleasant transaction.Adita H.
Customer did not leave a comment.Dawn F.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Joe O.
Customer did not leave a comment.GARY H.
Where I rented the U haul was not where we had to pick it up and no one told us that. The radio didn't work so we drove 4 hours with no radio. The truck would shake going over 55 mph.Linda H.
Customer did not leave a comment.Leslie J.
took 3 people to attach my car to the tow dolly. staff in Raleigh said they didn't do it properly....one of friends tightened one of the wheel straps before I left town...was not tight enoughDaniel R.
Customer did not leave a comment.Gabrielle R.
Customer did not leave a comment.Melanie S.
Friendly, helpful, and concerned about the safety and proper hook up of trailer.Tod C.
To whom it may concern, I had a reservation for the u haul, it sent us to the Morehead sight , when we got there it was not available, we called and we had to all the way to New Bern location, this put a major setback for our haul , I wasn't pleased with the reservation but the employees at this site was very nice , I also learned that there's an additional 90.00 fee for taxes which customers are not aware of it should be brought to their attention once they a requesting a reservation to purchase . I know things are expensive at this time but not knowing when you go through the final process.DeMarco N.
Customer did not leave a comment.Dustin T.
Be a little bit more efficient.David B.
Customer did not leave a comment.David G.
very polite and professional - location was well organized easy to locateTylena M.
Customer did not leave a comment.carol W.
The owner / Lady was SUPER NICE ! Clean , new building ...MARK P.
Customer did not leave a comment.David W.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Destiny H.
Everything was great! Thanks!!!Jonathan P.
Customer did not leave a comment.JONATHAN A.
Customer did not leave a comment.Barbara W.
Customer did not leave a comment.Caitlin S.
Customer did not leave a comment.GARY A.
Nothing. Great customer service!William T.
Customer did not leave a comment.FREDERICK D.
The drop off location was changed last minute to 12 miles out of the way. Dropped off after hoursVictoria Y.
Customer did not leave a comment.Jeanette M.