Customer Reviews for Auto House of Fort Wayne

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Auto House of Fort Wayne

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steve h. on

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The unit’s gas gauge showed 38 miles to empty. I had to purchase $78.00 of gas, at &2.219/ gal. Upon returning the vehicle, the fuel gage was reading over one half. On my final bill, your company gave me credit for $24.00. Do you consider that fair ??? Will be more than happy to e-mail copy of receipt !

Katheryn V. on

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Customer did not leave a comment.

Tyler W. on

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Truck ran great and customer service was excellent, but the vehicle smelled pretty bad inside.

Kenneth T. on

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Diane did a great job, but the rest of the staff was a bit dis-organized.

MELISSA G. on

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Customer did not leave a comment.

Reyna C. on

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By far the dirtiest uhaul I've ever rented. Charged me $20 for gas when I have pictures proving the miliage meter and gas from pick up and drop off.

Kiersten D. on

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We used the mobile phone check in. It took over 20 minutes for the approval process...which was cutting into our rental time. Also, this was my first time using u-haul. I was not aware that the rental truck had to be filled with gas before returning. It would’ve been nice to have that stated somewhere other than in fine print hidden somewhere. We used less than 1/4 tank and were charged over 30$...ridiculous.

Kenneth W. on

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Customer did not leave a comment.

Milton T. on

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When you get a truck and full of grass cuttings and not offer change trucks not right.

Ross G. on

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andres b. on

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Great service from the people at Fort Wayne.

Yolanda L. on

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frederick r. on

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Wash the trailer. Know the customer when they arrive, not give them the run around! After I found "the right person", this man was good about checking the light hook up.

rick f. on

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Frank C. on

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Thomas W. on

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check in was a little confusing but ended up OK. truck ran well. you need to check your emails as I rec'd eight (8) confirmations of receipt. all the same.....

Dave M. on

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Improve customer service, become more honest !

george j. on

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Customer did not leave a comment.

Adam S. on

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I'm 57 years old. I've never rented from a place that was so nice, so helpful, so going above and beyond on customer service. I mean, I could tell you some of the things they did to assist me but I would not want to get anybody in trouble. They were just better than having my family help me. Unbelievable fantastic experience. I would drive out of my way to rent from this location in the future. They also sell cars at this location. If I needed one I would go here. Love this place. No BS.

Derek C. on

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Nothing. They had all of the info from online checkin and the trailer appeared to be nearly new. I was hooked up and on the way in under 5 minutes.

Steve M. on

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Patricia P. on

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No one was there at hours on Friday morning.

JACK M. on

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steve m. on

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jonnie f. on

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Very friendly and work with the customer and make sure everything is ready to go for you and make sure it's safe and hooked up properly

Gene F. on

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The instructions said a key would be locked in the back and provided a code to unlock the box. There was no lock box with a code. After searching for 10 minutes we found the keys in the cab of the truck.

Michelle O. on

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Got billed an extra $60+ And no one ever told me why.

jim g. on

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I was billed for two days use of the truck, when I only used it for 4 hours and only went 13 miles. I was also billed for insurance that I did not want or need. Please remedy this situation.

James S. on

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If we could guarantee a 4x8 trailer at this location, our band would rent it 5 or 6 times a year. We live just across the street.

John G. on

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Breanna M. on

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Kristy K. on

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