Customer Reviews for Auto House of Fort Wayne
(U-Haul Neighborhood Dealer)

Rating:

5.0

The overall experience was great, and the after rental communication was excellent.

Rating:

3.0

The service I received from the original rental location (U-Haul at 4611 Coldwater Rd in Fort Wayne IN) was worse than normal. They did not have my tow dolly registration at pickup, when they had told me the day before that they did have one. After a 45 minute wait in line, they sent me to the wrong place which also didn’t have a tow dolly. Finally, we figured out that I needed to go to Auto House instead of Auto Connection. Auto House was good. I never got the $50.00 from the Coldwater Rd facility for them not having the trailer.

Rating:

1.0

The owner showed up an hour past my pickup time. The location was closed. He showed up wearing his car auction bidder tag, so clearly he had more important things to do. The trailers tires were flat the morning after I picked it up. I also did not get a heavy lift cart which I ordered and he told me it was the drop off locations responsibilty to reimburse me, which was inaccurate information.

Rating:

1.0

I had a mobile pickup. When I arrived, it said no equipment was assigned to me. I waited a long time before the worker arrived and gave me keys. The truck had 3 miles until empty. I confirmed with the worker that was correct. He didn’t even check anything on the computer to confirm it, nor did I get a receipt stating initial fuel level. He only said “yea yea that’s right”. I barely made it to a gas station. When I returned the truck on a one-way rental, the other location said the truck started with 25% full tank. The truck also had a check engine light when I got it. The worker took off quickly in a UHaul (likely why the gas was near empty on mine - from him joy riding), so I couldn’t question him on the engine light.

Rating:

3.0

Train your customer service staff to be more professional and respectful to your customers..

Rating:

1.0

Michael Topalov was so hard to reach contact with. Stopped in initially the week before to make reservations and was told computer was diwn and I would receive a call. Never got one. Next week stopped in M-

Rating:

3.0

Did the mobile check in but had to go inside and wait for 10/15 minutes because guy gave my truck to a girl that was inside that hadn't even started checking in. Was a little frustrated about that but all in all it happens.

Rating:

5.0

The check engine light came on while in use.

Rating:

4.0

Drop off was further than intended and therefore caused us to go over mileage. We ended up paying a fee due to uhaul not having a truck at our requested location and also changing our drop off location.

Rating:

5.0

Shawn went out of his way to make sure I was happy with the rental and the temperature was below zero. He warmed the truck up and added some extra blankets at no charge. Great service.

Rating:

5.0

the location was ideal and it was quick and easy to pickup and return the vehicle. In addition the cost was very reasonable.

Rating:

4.0

Could stay open longer

Rating:

5.0

The customer service at Auto House of Fort Wayne was friendly and helpful. They helped me remedy a couple issues one of which was after business hours. Very good experience.

Rating:

5.0

It was the quickest and easiest rental I’ve had. Pleasant people to work with.

Rating:

1.0

Never spoke to a real person. No help or instruction. Then was charged $60 extra after I returned the vehicle with no explanation as to why. I have contacted U-haul twice about this charge and have received no response.

Rating:

5.0

Absolutely outstanding customer service at this location. the ease and convenience of our transaction was appreciated on a stressful day. Our thanks to Mike.

Rating:

5.0

Cheap

Rating:

5.0

Excellent dealer

Rating:

4.0

No Issues

Rating:

1.0

The return process after hours was horrendous. My family and I had just suffered through a very long, difficult move, it was late in the day, and we had a two hour drive ahead of us. Instead of a quick, efficient return process, I had to use a phone app that was slow to respond, and take numerous photos of the interior and exterior of the truck when an acknowledgement of the condition used to be sufficient. It didn't help that there was no gas station nearby so we had to waste time and miles hunting for one, which put us over the mileage limit for the rental.

Rating:

5.0

Everything was great, highly recommend as compared to other U-Haul outlets in Fort Wayne. Out of a rating of 0 -10 I give them a 12. Unusually good service.

Rating:

4.0

The 6 x12 trailer I rented needed so work, Left direction was not bright by any means, the floor cross members were starting to rust so made floor soft. We also needed to put 40 lbs air in a tire we noticed was low.

Rating:

5.0

Steve, the owner was super helpful and made the entire experience easy for me. He attached the trailer to my hitch, checked my signals and lights, and unhooked it when I returned.

Rating:

1.0

The app would not load and no places to park.

Rating:

5.0

Awesome and quick experience!

Rating:

5.0

They were great my grandson messed up getting reservation and your company still fixed me right up THANK YOU

Rating:

3.0

Picked it up with a bunch of uhaul blankets all over the place

Rating:

4.0

There wasn’t anyone at the site when I dropped the truck off during normal working hours so, not helpful.

Rating:

2.0

I ordered boxes online to pick up with my truck. They did not have boxes at this location for pick up. The worker on duty was not very friendly or helpful. The pick up and drop off process took forever due to the extensive steps and slow website.

Rating:

3.0

I did not get the dolly that I paid for to rent I called and left a message the same day still have not heard anything back. I have called every couple of days and always get the answering machine but never get a return call.

Rating:

3.0

Person could not verify size of fuel tank.

Rating:

3.0

Very difficult to park and return equipment.

Rating:

5.0

Very polite and very quick response. He made sure everything was hooked up properly.

Rating:

4.0

I've left 2 voice mail for them and I never received a phone call back

Rating:

5.0

Staff at this location was really nice and u-haul was in pretty good shape.

Rating:

5.0

The check in and return procedure on the phone app is great! The trailer was very clean. The cost was very reasonable. Thanks!

Rating:

5.0

It is nice to have many drop off locations.

Rating:

2.0

The after hours return app is not user friendly. I was not able to find the ex return path. Did not work

Rating:

4.0

Very crowded when returning equipment.

Rating:

3.0

The employee was very helpful.

Rating:

1.0

Had to drive to multiple locations to get truck and equipment, was on a tight time line and made for a very long day, also went over on mileage and had to pay more due to the multiple locations . Also could not get boxes we paid for due to unorganized stores, still no refund. Very frustrating, was told one thing on the phone and in person and the story changed

Rating:

5.0

Nothing...Steve and Diane at Auto House are incredible! Very easy to deal with and very friendly! Highly recommend

Rating:

1.0

There was no internet service at all so when I returned the truck at 5:45 pm, no one was there to get the truck. To return the truck online required a location on the site, but there was no internet. My husband and I tried calling customer service and wait time was over a half hour. Someone came on, we told them the situation and they put us on hold for another half an hour. I finally got through on online chatting. After I had already dropped the keys in the box and went home. I knew to take pictures of around the truck and the gas and milage through previous experience. This was by far the worst Uhaul experience ever.

Rating:

3.0

When the trailer was hooked up by the team at this location, the safety chains and light wiring were left too long, so they touched the pavement at times, wearing through the light wiring!

Rating:

2.0

The truck was filthy. Had cigarette ashes all over the inside . Was covered in some sort of brown sticky mess. They over charged me . Transaction amount does not match the reciept. When we called to ask why I was charged $240 instead of $122 her response was " Well my answer to your question is i dont know " Watch your bank account on this one guys!

Rating:

5.0

Great team

Rating:

5.0

In, hooked up and out in just a few minutes. Pleasant and helpful staff.

Rating:

3.0

The question about equipment does not seem to relate to this specific location. The truck was old and dirty, inside and out. The box hand multiple obvious patches and was covered with x's from previous damage. The steering had so much play that it was difficult to drive and the shocks seem to be shoot. Fortunately, it got us to our destination without mechanical problems. Overall, i would say this truck is a disgrace to the U-Haul brand.

Rating:

5.0

Nothing…it was already easy and professional..

Rating:

4.0

I thought the dolly and furniture pads would be in the truck, but they were not. I picked up the U-Haul after hours so I wasn’t able to get the dolly I paid for.

Rating:

4.0

Very helpful personnel.

Rating:

5.0

He was a normal human with common courtesy. Much much different than the Fort Worth dealer

Rating:

5.0

Thank you