Should not have rented out dilapidated equipment. Truck was in such poor condition. Passenger door wouldn’t close all the way from a previous accident, causing violent, whistling wind noise the entire trip. Poor cleanliness of truck and inside cab condition overall very subpar. I don’t necessarily think this is a reflection of the location, but a company culture.
Anthony D
Auto House of Fort Wayne
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Wayne, IN 46825
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Customer Reviews
- 3.5 Average Customer Rating
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location manager was late for 9AM reservation pick up, seemed unorganized and unfamiliar with the reservation process.
Sean WWe have typically used the Coldwater location - but the Clinton St location was closer to our house. The office people felt very unorganized.
Dan FWas charged for 2 days only used for one day and they are refusing to credit the overcharge back.
Jerry RWhen I arrived at this location they told me to just leave the Uhaul there and I’d get a receipt in a few days. The guy working was unwilling to help me unhitch the trailer, so my dad and I had to figure it out ourselves. He didn’t know how to generate a receipt. The place looked incredibly unprofessional, was dirty, and I would highly advise avoiding this location. I’m really disappointed I spent over a thousand dollars with Uhaul and couldn’t get help with the return.
kyle l