The owner showed up an hour past my pickup time. The location was closed. He showed up wearing his car auction bidder tag, so clearly he had more important things to do. The trailers tires were flat the morning after I picked it up. I also did not get a heavy lift cart which I ordered and he told me it was the drop off locations responsibilty to reimburse me, which was inaccurate information.
Kristi C
Auto House of Fort Wayne
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Wayne, IN 46825
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I had a mobile pickup. When I arrived, it said no equipment was assigned to me. I waited a long time before the worker arrived and gave me keys. The truck had 3 miles until empty. I confirmed with the worker that was correct. He didn’t even check anything on the computer to confirm it, nor did I get a receipt stating initial fuel level. He only said “yea yea that’s right”. I barely made it to a gas station. When I returned the truck on a one-way rental, the other location said the truck started with 25% full tank. The truck also had a check engine light when I got it. The worker took off quickly in a UHaul (likely why the gas was near empty on mine - from him joy riding), so I couldn’t question him on the engine light.
Nicholas ZTrain your customer service staff to be more professional and respectful to your customers..
Mhd AMichael Topalov was so hard to reach contact with. Stopped in initially the week before to make reservations and was told computer was diwn and I would receive a call. Never got one. Next week stopped in M-
carol sDid the mobile check in but had to go inside and wait for 10/15 minutes because guy gave my truck to a girl that was inside that hadn't even started checking in. Was a little frustrated about that but all in all it happens.
Logan K