It was fast and easy, service was excellent. Nice to roll in and have someone that knew what they were doing.
BENJAMIN M
Customer Reviews for Auto Repair 101
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the wiring is in working order
PAMELA MNothing, everything was great
DIANE HNo improvements necessary
EDWARD HI had a reservation to pick up a trailer at 9 AM, but when I arrived, the owner bluntly told me that they were closed for the day and asked if I hadn’t seen the notice. Since the was moving some items, I helped him with the work, and only then was I able to receive the trailer. The price charged was higher than expected, so I questioned it. The owner responded that it was set by the computer and that there was nothing he could do about it. When I called U-Haul customer service and started speaking with a representative, the employee suddenly addressed me by my name, and the issue was resolved—I was told I wouldn't have to pay the extra amount. However, the next day, when I checked my email, I found that the inflated charge had still been applied. When I returned the trailer and brought up the issue again, he finally adjusted the price. From start to finish, it was an unpleasant and disappointing experience.
Paul RFriendly, efficient, helpful!!! They went above and beyond to help us with our hitch.
Bobi JCaesar in Buellton was friendly and very helpful, he went above and beyond for us!
TAMARA BNothing! Very pleased with the service
STEPHEN WNothing that I can think of
LINDA DNo improvement, customer service was top notch!!
BRET KUnable to reach them by phone the next day after an after hour return the night before
JOSEPH BDark
NATALIE EGreat personnel.
PHILLIP PThere was a small misunderstanding on my end, but the services representative at U-haul was very helpful. The staff at U-haul was also very generous & customer service oriented.
ARACELI DTell caesar to have cold beer upon return!!🤩🔚
QUENTIN PI had to sweep out the inside of the trailer myself, but itherwise it was fine.
BRENDA ECourteous, very helpful, trailer worked perfectly
Peter RThere was an issue with the rental , and final total bill. Employee at this location was unwilling to address. UHaul agent on phone was eventually able to rectify the issue. The place looks like a junkyard.
Matthew SNot happy about having to drive so far out of the way when I had ordered a truck for Santa Barbara. Also, this location does not always answer the phone. The person I talked to didn't want to come in on a Saturday and pressured me to change the pickup time even though the posted hours say they are open on Saturdays.
Charlotte MThe location was easy for drop off. I was informed by UHaul to not take it to the original place I had selected and drop it off here. I gave the truck back 3 days early and notified them of the exact date and time of drop off, but no one notified the location and they ended up calling me to see when I was going to drop off the truck. I told them it was already in their parking lot. It felt like logistically everyone was confused at Uhaul.
Michael VDrop off location closed. Nobody present. Uhaul customer service on the phone was great! Very helpful, patient and knowledgeable. Thank you
Marshal MThis location is quite good.
Scott MOwner of the ship was helpful and friendly.
Robert EKeep good service.
Oleg PCesar was very friendly and helpful! Everything worked out great!
JEANNE CVery helpful and pleasant service. I’ll use them again next time I need a rental truck.
RON GProfessional and customer centered service. Highly recommended!
Kristine SWhile I have high marks for the ownerof this facility, and the truck was in good shape and did the job I needed, I have NOTHING good to say about your online “mobile app” rental process. I was unable to complete the checkout process, because the check boxes for Terms and Conditions etc DID NOT WORK, no matter what I did, even after calling your Customer Service number and chatting with an agent. I would have been stranded there without being able to get my truck, if not for the owner, who had only stopped by to pick something up (it was on Labor Day, so they were normally closed). But it should not have been that difficult, seriously. Fix your web site !
Steven WFree icecream
Jeff LAlthough my reservation and pick up was at another site in town, that site was unprepared to provide the moving blankets and dolly that were part of my order. Auto Repair 101 came to my rescue. My move would have been a very different experience without their great service. I wish I had known the difference in service between them and the other UHaul Provider in Buellton, as I clearly selected the wrong one for my truck and supply rental. Thank goodness for Auto Repair 101's great service.
Elizabeth SGreat customer service
Juan CLight did not work on tow dolly guy told me to take it to another dealer to be fixed
larry nDealer was very knowledgeable and courteous.
Mark DIt’s fine but can’t choose between good and bad
Lisa Bthey are awesome here - used them numerous times
JOYCE HTruck was returned after hours with keys left in the box.
David TUhaul could have been cleaner. Debris in cup holders and on floor both in cab and back.
CHRISTIAN WCalled the day before to confirm an early mobile pick-up. We drive 40 minutes to get the truck and the location is closed without a way to complete a mobile pick up. We call the business number......no answer, no voicemail option. Called Uhaul and was told they would call the regional manager. They called back to say the owner would be down in 15 minutes. 40 minutes later, no owner. Called Uhaul again to report no owner . 30 minute later the owners son shows up, unapologetic. We ordered 3 dozen blankets, he goes out in the parking lot and picks up mostly unpackaged blankets and throws 33 blankets into the back of the truck. "Thats all we have". Finally, an hour and 1/2 later we have the truck. Very sad excuse for a business.
Stephen HI think everything was good!
Erick BCabin wind noise was very bad. Drivers door seemed tweaked and did not seal correctly.
Alan CMy paperwork stated truck had 1/4 tank of fuel and I was told truck get 10 mpg’s. I drove 11 miles and added 1.222 gallons of gas. Uhaul sayed I did not return it with same amount of fuel and charged me 30 dollar service fee and 15 dollars for two gallons. Uhaul is clearly a scam and customer was clearly being fair fir 1.22 gallons for only 11 miles. Steer clear.
FRANK DWe were well taken care of and appreciate friendly staff!!
doria Hlocation was closed. run-down gas station filled with miscellaneous broken cars/RVs. this is also 45 miles away from where i had requested the rental. u-haul gas tank was not full, and did not include the moving pads i had purchased. u-haul was filled with random cardboard scraps.
Morgan MExcellent experience renting from uhaul
Kevin LThey had us returning uhal at wrong city, need to check if they charged us for those extra miles… I called uhal directly spoke to a wondering customer service agent and helped me with finding a better drop off location.
JESUS CThis location closed early and I wasn’t able to drop off my vehicle with the owner. He then charged me for repairs.
WILLIAM SThe drop off location is very easy . Checkout was so much easier than checkin with cell service. Easy pull in and easy location to find
Erin G