I had a reservation to pick up a trailer at 9 AM, but when I arrived, the owner bluntly told me that they were closed for the day and asked if I hadn’t seen the notice. Since the was moving some items, I helped him with the work, and only then was I able to receive the trailer. The price charged was higher than expected, so I questioned it. The owner responded that it was set by the computer and that there was nothing he could do about it. When I called U-Haul customer service and started speaking with a representative, the employee suddenly addressed me by my name, and the issue was resolved—I was told I wouldn't have to pay the extra amount. However, the next day, when I checked my email, I found that the inflated charge had still been applied. When I returned the trailer and brought up the issue again, he finally adjusted the price. From start to finish, it was an unpleasant and disappointing experience.
Paul R
Auto Repair 101
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Buellton, CA 93427
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Friendly, efficient, helpful!!! They went above and beyond to help us with our hitch.
Bobi JCaesar in Buellton was friendly and very helpful, he went above and beyond for us!
TAMARA BNothing! Very pleased with the service
STEPHEN WNothing that I can think of
LINDA D