Customer Reviews for Auto Sensation USA Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Auto Sensation USA Inc
Mario O. on
we dropped the u-haul .. No, one was there but it was ok they had everything handy.. thank u for ur service
Jamie F. on
Easy pick-up, friendly staff. Will be returning to this location in the near future. Thank you, Jamie Ferrer
Suzan P. on
No improvement required.
Debra B. on
Staff was very friendly and helpful.
Lesley M. on
Sub par wiring on marker lights, elctrical tape format make a secure connection!
Joseph P. on
Refund doesn't post quickly at all
David G. on
Rough neighborhood. Weird vendor configuration.
JOHN A. on
I reserved a truck and the appliance dolly online for an additional $10. I picked up Saturday morning using the online checkout at 0800hrs. I had 3 people waiting for me that were helping me move several large appliances. That is why I paid extra for the appliance dolly and not the regular dolly that was a $8 option. In the truck was the regular hand truck dolly NOT the appliance dolly I reserved. After several calls to U-Haul customer service, all that could be offered to me was driving around to other U-Haul locations to see if one was available after 11am when they all opened. I had no choice but to go buy an appliance dolly for $150 at Lowe’s to complete my move. Upon returning my truck to the dealer I was advised that they never had a appliance dolly so they just gave me a regular one. Still waiting for my $10 refund for a appliance dolly I never received and I’m out $150 for an appliance dolly I wouldn’t have needed if people just did their job.
Peter W. on
Over priced
Ronald S. on
dark and no space to drop off anything
susan L. on
Waited over an hour for someone to show up, (I got there at 10:00a.m) Family before me was there over an hour and a half. Brought back with more gas than I left with and still had to add more , because the computer wouldn't have it any other way. People were nice, but I was told my final contract was sent to my e-mail and it is now 5 days later and I don't have it.
Jason G. on
The lady who runs the place was almost 1 hour late. We called her several times trying to get her to let us know when she’s coming. She told Others who were waiting she went to get parts and would make it at 10am. 10:50am is when she walks in all high and mighty. She hollered That life happens and she’s got great reviews when one the customers told her she wasn’t being great by being almost An hour late. He responded by saying it doesn’t matter what Joe said yesterday about his treatment, we are worried about ours today. She never apologized for being late. Worst experience at a Uhual Place ever. We like uhual but won’t be using that location.
Marissa C. on
More organized. We had the hardest time getting our code to unlock the truck . We were an hour and a half behind because we had ti call service to help us. The truck number wasnt even listed on the account so we had no idea which one was our truck. We were not happy and will not be returning !!
Edgar R. on
I dropped the unit off after the employees had left(early, on a Saturday afternoon) and I received a call from U-Haul central asking where was the truck and that I had a delay. I indicated that the truck was dropped off as instructed by the drop off location.
David S. on
No one was available during business hours to finalize my return. Not sure my final bill will be correct.
Thomas C J. on
The personnel including the owner were very nice. I rented a 6x12 trailer and when he opened it, he pulled out a few old blankets and advised someone had slept in it the prior night, “we get that sometimesâ€, with cigarette butts and strong odor of cigarettes. I had to air it out and though he swept a little bit, the floor was a mess and had to use a strong air freshener and actually mopped it out at home. It was already connected when he opened it so no alternative was offered. I suggest securing the property or locking the U-Haul. That was nasty!
SUSAN C. on
The people were great!
DANIEL B. on
Thank you
DAVID F. on
Nothing
VICTOR S. on
Not informative on charges...
Mario R. on
Can't think of anything, they treated me very well.
Cassandra J. on
The truck need service it eat up gas and won’t take off meaning it drives slow even doe you put your all in it I spent 150 just on gas
Marc J. on
U haul cancelled my 6x12 trailer..... the owner took care of me with a truck. I spent 50.00 more than I wanted and had too. Wasn’t very happy at all but owner of site was gracious. Marc
ROBERTO G. on
Service was great! Young lady that took care of me was awesome. Great customer service. I will definitely refer more people and go there myself.
Antonia S. on
To pick up to rent and to return was very long wait process.
DANIEL B. on
Chichi and the staff are really easy to deal with. I have no complaints. I highly recommend this location. Ask for ChiChi. U-Haul 302 Avenue O SW Winter Haven, Fl. 33880
Luis H. on
Completely satisfied with the whole process from the professional treatment of the rental staff to the great performance of the vehicle.
Greg N. on
better training.
Joyce H. on
Nothing excellent job
ALEX S. on
The Owner and Staff are great! I would try here 1st they assisted me from beginning till end. I will recommend all friends and family to this locations for future rentals. Thx will be using services again.
Dennis B. on
Leaking truck. Wiper fell off, cigarette butts in the Ash tray, squealing belts. Major water damage to important papers!
ANDREW C. on
Allow debit cards for pickup trucks and van rentals
David C. on
Can't do much, to small of a pkace.
curtis D. on
I received excellent customer service.
Jacob P. on
The representative that assisted me at the location wasn’t very knowledgeable about the vehicles and wasn’t very friendly, the next time I need to rent a vehicle I will definitely choose a different location
TRACY C. on
They took real good care of my needs and I would recommend this location to anyone
Julio S. on
They told me a price and then the next day they charged me a higher price, I told them and he told me that weekends are more expensive. It is not reliable.
JOHN S. on
Entire staff friendly and extra helpful loading and attaching rental trailer. I’ll definitely rent here again!
Roy J. on
Agent could not confirm the drop-off location I had chosen when the reservation was made online. It was eventually resolved, but was not smooth as it should have been. They did not have the quantity of moving pads I had requested when I made the online reservation. Instead of 2 dozen I was able to get only six.
TONY W. on
All was good This time No complaint
sherry G. on
Give them what they ask for!! I tried to put a 10-foot truck on a reservation and ended up with a 15-foot truck that cost more and guzzled almost 200 dollars in gas because the transmission was slipping.
Raymond W. on
Took over 3 hours to get moving. Trailer had no lights and was blowing the fuses in my SUV Had to wait for another trailer first trailer was not road worthy. Not a good move for sure
sondra W. on
Look for Auto Sensation. U-Haul sign barely visible
marilyn H. on
Great service. Prompt , professional & couteous
Sherrita N. on
Great customer service. Both employees were friendly and helpful!!
randolph A. on
Nothing
jimmie S. on
Most definitely not
Carmen F. on
Tracy and Daniel were professionals, courteous, knowledgeable we us I only have praise for them.
Stephen M. on
Great customer service. Very friendly staff. Quick and efficient checkin!
cynthia M. on
All the right things Thanks