The rental trailer leaked water in the front and rear of trailer ruining several boxes of household items.
Raymond J
Cornerstone Landscape Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charles Town, WV 25414
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkCustomer service was great, but the trailers were parked on a hill, which made it hard to connect to the hitch would be best if they park them on level ground in the future
Annunziato DI was charged 22 dollars fraudulently. This needs to be remedied immediately. Extra fuel was added, but the automated system was erroneously unsatisfied. There was no option to settle this issue with a human, uhaul successfully prevented meaningful communication with me.
Ryan PI am frustrated with my U-haul experience. I originally booked a 15 foot truck to pick up in Frederick MD. This pick up location was 5 minutes from my house. I got a call later in the week saying they wanted to upgrade my truck for free to a 20 foot one. I was like that is fine whatever is easiest for you guys. I get a call the next day saying that to get the 20 foot truck I have to go all the way to Charlestown WV to pick it up, but that there was a 15 foot one still in Frederick if I wanted that. I called them back to let them know I would rather just have my original order (the 15 foot) and have a much closer pick up location. By the time I called them back, the 15 foot one was gone, and if I wanted a truck I had to go to Charlestown. I was moving in less than 24 hours, so I could not do anything about it. It added an hour of driving (to pick up and come back to our loading spot) instead of 10 minutes.
Lydia BThis was my first time using Cornerstone. Walked in and didn’t see anyone and no one came out to greet me even with the bells going off. I had to walk into the service area to find an employee. Check in went smoothly. Was told to hook up the trailer and bring it back up to the building to be inspected. I had to ask where the trailer was located and wasn’t offered any assistance with hooking it up. I drove it back up to the main building and had to go inside to inform him that was outside awaiting the inspection. I did my own light function test, the employee only checked to see if the locking device was secure. When I got home and dropped the tailgate, I realized that the trailer had nails, pieces of partial board, purple fish tank pebbles and sand/topsoil mixture in it. I should have checked it prior to leaving the facility but I had yet to have any issues with rental equipment from any other dealer. I returned the trailer clean and without issue at after hours drop off location.
PAMELA C