Place looked like a dump. Guy barely spoke English.Chandler B.
Customer Reviews for Auto Solution Sales & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ISAAC H.
Service your trucks. My trip took an extra 8 hours because of whatever was wrong with it. Check engine light was on. Nothing was ready when we got there at the location.Brett W.
Customer did not leave a comment.denise M.
Customer did not leave a comment.BRENT A.
The truck was very dirty outside and inside, the person at the counter was very rude and insisted my card without explaining they just needed to run it to put a hold on it for the truck as I paid online. I really would like to be in contact with someone in regards to the customer service at the counter and the cleanliness of the truck. It was definitely not worth the $150 I was charged. I chose to rent a U-Haul as it would be cleaner then putting stuff in the bed of my personal truck and it looked like they just covered the bottom with sand.Leevi E.
Better signage would be nicemike S.
The uhaul was disgusting there was frosting on the dash cigarettes in the cup holders ash everywhere tissues and napkins in the trailer and I was still charged $20 for a convenience fee and the place I got it from was so sketchy and dirty never again will I rent from there or probably from uhaul for a while. It was not a pleasant experience at allabigail M.
Excellent and goodAbdi I.
Customer did not leave a comment.Michael S.
I have to take pictures and register all that stuff online and have to do it again when I picked up the rentalJENNIFER L.
Customer did not leave a comment.Shawna J.
I had a reservation a month in advance for the twin cities. Got a call 2 days before saying there was no trucks in Mn and I would drive to WI to get one. They found one 2 days earlier at a place 2 hours away from me. Very disorganized even with a reservation a month ahead and only 2 day notice on when you can pick it up. No enough time for organizing moving day.Kayla C.
Because I did not bring the truck in with a full tank (when I checked out the vehicle in Colorado I was told I only had to fill the tank as full as when I rented it. When I picked up the truck the tank was 5/8 full, when I returned it was 3/4 full), the software on the tablet indicated that I owed for the discrepancy. I let the person know this was an error, because of my comments on check in. He had to call his supervisor for guidance on fixing this issue. Note to UHaul: I understand your software may not think every renter is honest, but the check I did on my smartphone app in Colorado when I rented the truck did not seem to appear anywhere in completion of the transaction in Minnesota. If you are not planning to use my comments or entries when I check out the vehicle in any way, why waste my time by asking me to fill it out, and then requiring me to get a manager to sign off on it when I complete the transaction? This was a waste of my time. The equipment (truck) however, performed very well.PETER H.
Customer did not leave a comment.ELISA E.
I received an electronic receipt and I believe that I was overcharged. I've been calling the location for two days and they NEVER answer the phone and they do not have voicemail set up nor do they have an email address on their website.LORI L.
Excellent jobABDIAZIZ O.
Awesome serviceâ€¦. Thanks.CERVANDO G.
Customer did not leave a comment.CHRISTOPHER P.
Customer did not leave a comment.BINH T.
Customer did not leave a comment.Matthew R.
It didn't look like a uhaul place or even a business inside. Outside there were only 2 moving vehicles. Vehicles themselves were great and employees were very nice and helpful.Courtney L.
Called for moving help and they never showed.Tim C.
Slow service. I had my license photographed on line previous to my pick up to speed up the process. When I got there I was asked to display my license anyway... The representative I talked to on the phone previously, told me the place opened at 930, it was actually 9. Establishment was unkept and messy . I had to provide a 2nd phone # , this could have been done previously. The employee at the pick up location needed more training and his computer skills were less than acceptable. What should have taken 10 minutes took a half hour. I will not use U-haul again.dennis B.
Not organized, confusion around using the tablet, and I was the only person there and took 15 minutes.Lori M.