Everything was good. No complaints.DANNY S.
Customer Reviews for Auto Tech Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure they gave the facts correct. Before charging something a d taking the money out of the bank account. I was not an happy camper with this. Joshua and Andrew in Holland Mi took care of the problem. Thanks you 2 for all your help. MS. Vhar Sampsoncharlene S.
Customer did not leave a comment.david M.
Very nice man. Was quick and easy to rent and return.Rachel S.
I have no complaints about the vehicle. But Fred at the Pickup location is not someone you want representing Uhaul. In one conversation he complained about African Americans rights, LGBTQ rights and then made a joke about how he has my phone number and address and didn't have to work to get it, Implying he was going to ask me out! I was extremely offended and will never pick up a truck from his shop again. I would be shocked to learn that I am the first complaint you have received about this location, as he joked about how a woman had complained about him already because she didn't get his "sense of humor".Lorena K.
This site was littered with cars sitting around and poorly lit (not lit at all). I had to back around a U-haul truck into a spot between it and another car to drop the trailer so it wasn't blocking their driveway. I knew this place was bad from seeing it before but figured I'd give it a shot. I regretted it when I got there.DARREN H.
Customer did not leave a comment.ALEX S.
Customer did not leave a comment.Amanda M.
Customer did not leave a comment.Richard T.
No improvement needed, great customer serviceEric C.
Customer did not leave a comment.BRADLEY M.
Nothing, it was awesomeChristine C.
Customer did not leave a comment.John L.
Customer did not leave a comment.Jeffrey C.
Very knowledgeable and friendly. I wish the rental places could provide a list of local movers/ helpers and storage units.Julie G.
Customer did not leave a comment.LYLE F.
Check that trailer actually has working lights before reserving to customer.Jacqueline S.
Customer did not leave a comment.Clarence C.
Customer did not leave a comment.Lyndi V.
Fred was the most disrespectful person I've ever met that has worked with uhaul. The building was in disrepair with grease and trash everywhere. He chastised me for wearing a mask per the CDC and Illinois current safety recommendations and told me he didn't believe in masks instead of just minding his own business. He instigated the conversation and I gave one word answers trying to end the uncomfortable conversation as quickly as possible. The equipment he gave me was filthy. There were broken mirror pieces and a potted plant had been broken by whoever used it last. He also took a phone call on speakerphone from his spouse about his colonoscopy prep prescription while I was waiting for him to run my card.Ellen L.
Great people to work with.Emil F.
Excellent service ??david H.
Customer did not leave a comment.Ashley K.
Customer did not leave a comment.Jordan B.
Customer did not leave a comment.Janice R.
Train the lady that works there better because she is absolutely clueless as to how the online system works. I figured it out on my own while she was busy talking to her ASM.JONATHAN B.
Very appropriateedwin J.
Customer did not leave a comment.James B.
Customer did not leave a comment.Lynn W.
Customer did not leave a comment.Marco A.
Customer did not leave a comment.Deborah D.
Customer did not leave a comment.Ashley K.
Customer did not leave a comment.BRYANT C.
Fred serviced me very well! Thanks for the great servicejohn S.
Great customer service!ASHLEY K.
Customer did not leave a comment.Rebecca R.
Customer did not leave a comment.Johnnie D.
Customer did not leave a comment.CAROL K.
Customer did not leave a comment.Angela R.
Customer did not leave a comment.robin F.
Fred & Maranda were very nice and helpfulRick H.
Customer did not leave a comment.Cheryl H.
Customer did not leave a comment.James B.
Friendly, competent and attentive people.This place was great, I'd recommend them to anyone.Robert L.
Put a jack on trailer toungejc W.
Customer did not leave a comment.Richard K.
My pickup time was 1pm. I wasnt informed of a lunch break and wasn't able to pick my uhaul up until 2pm.Jessica F.
Customer did not leave a comment.RICHARD L.
Faster service, more knowledge.Joe S.
Two days in a row we had trouble with our trailer. One day there was a flat due to a faulty brake piston. The next day the brakes completely fell apart. Cost me an extra day of travel after the almost 7 hours of combined down time. Cost me extra with my rental vehicle and I had to get another hotel room for the night. Not very happygabriel S.
I was disappointed to have ordered the trailer only to have to drive 45 minutes to pick up the trailer from another location. When I reserved the trailer it was not communicated to me that I would need to pick up the trailer from a different location.Shane Y.
Just have more 2 wheel dolly's available. The gentleman who scheduled my pick up and return was awesome thank youdave S.
Customer did not leave a comment.Edward P.
Customer did not leave a comment.Justin B.
Nothing Fred manger the store there was very helpful and so was the other employee very good experience in the truck was greatcharles L.
Customer did not leave a comment.Troy S.
Customer did not leave a comment.Randy H.
vehicle was not parked in front of pickup site. it was way in the back in the mud. wasn't sure I could get it out. you would think that if they could put the key in the drop box they could have left vehicle in a convient spot where I didn't have to get muddy.Vicky E.
Customer did not leave a comment.edward B.
Customer did not leave a comment.Russell B.
Customer did not leave a comment.Karen K.
When I returned the truck, the guy showed some concern because the miles were more than he expected. I rented the truck as a pick-up/return to same location (which I did in less than 8 hours); however, he DID NOT ask how many miles I expected to travel at the time I took the truck. Also, he did not ask about insurance, which I regretted not getting, but thankfully did not use......I always buy the extra coverage because I don't want to make a claim on my personal auto insurance policy. Whoa, Whoa......he did not give me a receipt, so after waiting for it to show up in my emails, I had to call and get them to send me one.....it shows he charged me $14 for insurance.....that makes me angry.....I had intended to take the $28 policy because I was traveling more miles and on the interstate. This guy was nice enough and friendly, but he needs to ask more questions.Betty C.
Customer did not leave a comment.Connie C.
Customer did not leave a comment.moreland S.
Customer did not leave a comment.rex E.
The employee is very helpful in fulfilling our needs.John B.
Customer did not leave a comment.BETTY W.
Owners are very friendly and helpful!Connie B.
Customer did not leave a comment.michelle R.
Customer did not leave a comment.John B.
Customer did not leave a comment.Natalina S.
See above. Was not worth the amount spent for so much hassle.William J.
Customer did not leave a comment.nicole B.
Customer did not leave a comment.danny A.
Customer did not leave a comment.RENEE G.
Customer did not leave a comment.John M.
Customer did not leave a comment.veron D.
Customer did not leave a comment.Tammy K.
Fred, was exceptionally professional and very caring about the customer. Highly recommended.James S.
Was over charges almost $100 never got refunded for it and pick up place was switch on me twice without informing me until last min I will never recomend or use uhaul again you all stole my moneyMark C.
Customer did not leave a comment.Renee C.
Customer did not leave a comment.Timothy V.
Customer did not leave a comment.christopher F.
Customer did not leave a comment.jack C.
Terrible service. Overcharged. The independent retailer at auto tech is a theif and a liar. I will NEVER use uhaul out auto tech repair again. EVER!ken M.
They were friendly and helpful. They provided excellent customer service making our move to Texas smooth.dennis S.
He needs to check the equipment and make sure it's clean and not have you sign paperwork before you even know what truck you are getting.Stephen W.
Customer did not leave a comment.James L.
Returned a 2 day rental after 1-1/2 days. Was charged 3 days when they closed the contract. Overdrafted my bank account and got nothing but excuses.DENNIS W.
The women at the counter that worked with me was outstanding. Kind, factual, and made my overall experience a very good one Rating 1thru 10. I give them a 9. Danny Balota.helia H.
Customer did not leave a comment.Brian W.
Great experienceJOHN D.
Customer did not leave a comment.William B.
Customer did not leave a comment.DWIGHT S.
Requested 8am pickup time. Owner said 815am, but showed up at 840, door opened at 845. Went a little further to pick up at the earliest time to beat a 2 hour rain so trailer would be loaded and tarped. When Owner showedup late, had already called corporate uhaul to try and find a different rental location. None within 50 miles, and the trailer was parked where either 2 others needed moved or the 5x9 being pulled up over a hump and around. Owner after being called from corporate, decided that my reservation was completely wrong, and redid it putting $40 tow insurance on. I didnt help pull it out, and it took some effort, but wouldn't rent from here again due to how his actions changed after he received call from uhaul, maybe 5 total words were said after that. I suggested to uhaul that his opening hours be changed to a later time. I know weather can't be controlled but was 1.5 hours late from original time i should have been.travis K.
Customer did not leave a comment.Kathy M.
Customer did not leave a comment.David W.
Customer did not leave a comment.Larry M.