Customer Reviews for Auto Tech Service Center
(U-Haul Neighborhood Dealer)

301 reviews

929 W Washington   Benton, IL 62812
(Near I-57 & Rt 14)

(618) 438-7014

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(618) 438-7014

929 W Washington
Benton, IL 62812
(Near I-57 & Rt 14)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Caleb C. 
Rating:
1.0

After the delay on Friday (I'm a day behind my schedule) as I'm enroute I call Benton to confirm drop off that evening, he asks me if I could drop it off at his Christopher location 8 miles away!!! So I called UHaul again on hold..,,she said to drop it off in Benton and she would let the manager know. Then to check it in online was a nightmare. The system would not let me through. I spent another hour going back to the trailer and calling yet again. I can't see why I should use UHaul ever again.

Laurie M. 
Rating:
5.0

Customer did not leave a comment.

steven M. 
Rating:
5.0

Customer did not leave a comment.

josh H. 
Rating:
5.0

Super nice guy , wish all were as he was

James E. 
Rating:
5.0

Customer did not leave a comment.

KATIE B. 
Rating:
1.0

The truck was not swept out , and there was coffee or soda spilled on the console.

Timothy M. 
Rating:
3.0

Dollie wasn't on truck when we rented it. Also got charged for gas when we replaced what we used. Took 2 hours to get rental. On line said two places were open and neither was.

Justin J. 
Rating:
4.0

We reserved the truck online under the 24/7 category. We had trouble with the verification process. The 3 chat people were unable to help us. We were finally able to speak to someone after being "in line" for an hour. The nice gentleman was not able to help me, but forwarded my my issue to the regional manager. He was fantastic and got us on the road finally!!

Julie B. 
Rating:
5.0

The owner was very nice and helpful. Cowboy Up!

RUDY G. 
Rating:
3.0

Customer did not leave a comment.

Steve S. 
Rating:
3.0

Fred had an attitude. We were already having a bad day having had a uhaul reserved close to home & when went to pick up it wasn't returned from previous renter making us having to go further away to just get a uhaul.

CYNTHIA A S. 
Rating:
5.0

Customer did not leave a comment.

Therese O. 
Rating:
5.0

Located at the end of a cul-de-sac with a bunch of nicer looking vehicles. Easy to find it. No dogs came running up while snarling, just quiet. I definitely appreciated the key drop box. I pulled in, locked up, & dropped the keys in the box. They even sent me the receipt to my email. Easy enough. Thanks guys.

THERESE O. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
3.0

Overcharged for the rental by 100% oneway rental is $61, I was charged $133

BRYAN K. 
Rating:
5.0

Customer did not leave a comment.

laren M. 
Rating:
4.0

Customer did not leave a comment.

kody P. 
Rating:
1.0

Customer did not leave a comment.

martin F. 
Rating:
3.0

Customer did not leave a comment.

amber R. 
Rating:
5.0

Great service. Might need anther 15 footer or next size up on hand.

tim W. 
Rating:
5.0

Fred was very easy to work with . Will rent from him again.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

JANET B. 
Rating:
4.0

Except not the locations fault that I ended up with a 15ft instead of 20ft truck and had to make 2 trips instead of one. Very displeased about not getting what I ordered.

David E. 
Rating:
5.0

Customer did not leave a comment.

Danny B. 
Rating:
5.0

Customer did not leave a comment.

Sharon L. 
Rating:
5.0

Everything was good. No complaints.

DANNY S. 
Rating:
5.0

Make sure they gave the facts correct. Before charging something a d taking the money out of the bank account. I was not an happy camper with this. Joshua and Andrew in Holland Mi took care of the problem. Thanks you 2 for all your help. MS. Vhar Sampson

charlene S. 
Rating:
4.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Very nice man. Was quick and easy to rent and return.

Rachel S. 
Rating:
1.0

I have no complaints about the vehicle. But Fred at the Pickup location is not someone you want representing Uhaul. In one conversation he complained about African Americans rights, LGBTQ rights and then made a joke about how he has my phone number and address and didn't have to work to get it, Implying he was going to ask me out! I was extremely offended and will never pick up a truck from his shop again. I would be shocked to learn that I am the first complaint you have received about this location, as he joked about how a woman had complained about him already because she didn't get his "sense of humor".

Lorena K. 
Rating:
2.0

This site was littered with cars sitting around and poorly lit (not lit at all). I had to back around a U-haul truck into a spot between it and another car to drop the trailer so it wasn't blocking their driveway. I knew this place was bad from seeing it before but figured I'd give it a shot. I regretted it when I got there.

DARREN H. 
Rating:
5.0

Customer did not leave a comment.

ALEX S. 
Rating:
3.0

Customer did not leave a comment.

Amanda M. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

No improvement needed, great customer service

Eric C. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY M. 
Rating:
5.0

Nothing, it was awesome

Christine C. 
Rating:
3.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Very knowledgeable and friendly. I wish the rental places could provide a list of local movers/ helpers and storage units.

Julie G. 
Rating:
5.0

Customer did not leave a comment.

LYLE F. 
Rating:
1.0

Check that trailer actually has working lights before reserving to customer.

Jacqueline S. 
Rating:
4.0

Customer did not leave a comment.

Clarence C. 
Rating:
5.0

Customer did not leave a comment.

Lyndi V. 
Rating:
1.0

Fred was the most disrespectful person I've ever met that has worked with uhaul. The building was in disrepair with grease and trash everywhere. He chastised me for wearing a mask per the CDC and Illinois current safety recommendations and told me he didn't believe in masks instead of just minding his own business. He instigated the conversation and I gave one word answers trying to end the uncomfortable conversation as quickly as possible. The equipment he gave me was filthy. There were broken mirror pieces and a potted plant had been broken by whoever used it last. He also took a phone call on speakerphone from his spouse about his colonoscopy prep prescription while I was waiting for him to run my card.

Ellen L. 
Rating:
4.0

Great people to work with.

Emil F. 
Rating:
4.0

Excellent service ??

david H. 
Rating:
5.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

Jordan B. 
Rating:
3.0

Customer did not leave a comment.

Janice R. 
Rating:
1.0

Train the lady that works there better because she is absolutely clueless as to how the online system works. I figured it out on my own while she was busy talking to her ASM.

JONATHAN B. 
Rating:
4.0

Very appropriate

edwin J. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Lynn W. 
Rating:
3.0

Customer did not leave a comment.

Marco A. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

BRYANT C. 
Rating:
5.0

Fred serviced me very well! Thanks for the great service

john S. 
Rating:
5.0

Great customer service!

ASHLEY K. 
Rating:
4.0

Customer did not leave a comment.

Rebecca R. 
Rating:
4.0

Customer did not leave a comment.

Johnnie D. 
Rating:
5.0

Customer did not leave a comment.

CAROL K. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
5.0

Customer did not leave a comment.

robin F. 
Rating:
5.0

Fred & Maranda were very nice and helpful

Rick H. 
Rating:
4.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Friendly, competent and attentive people.This place was great, I'd recommend them to anyone.

Robert L. 
Rating:
5.0

Put a jack on trailer tounge

jc W. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
2.0

My pickup time was 1pm. I wasnt informed of a lunch break and wasn't able to pick my uhaul up until 2pm.

Jessica F. 
Rating:
3.0

Customer did not leave a comment.

RICHARD L. 
Rating:
3.0

Faster service, more knowledge.

Joe S. 
Rating:
1.0

Two days in a row we had trouble with our trailer. One day there was a flat due to a faulty brake piston. The next day the brakes completely fell apart. Cost me an extra day of travel after the almost 7 hours of combined down time. Cost me extra with my rental vehicle and I had to get another hotel room for the night. Not very happy

gabriel S. 
Rating:
4.0

I was disappointed to have ordered the trailer only to have to drive 45 minutes to pick up the trailer from another location. When I reserved the trailer it was not communicated to me that I would need to pick up the trailer from a different location.

Shane Y. 
Rating:
5.0

Just have more 2 wheel dolly's available. The gentleman who scheduled my pick up and return was awesome thank you

dave S. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Nothing Fred manger the store there was very helpful and so was the other employee very good experience in the truck was great

charles L. 
Rating:
5.0

Customer did not leave a comment.

Troy S. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
3.0

vehicle was not parked in front of pickup site. it was way in the back in the mud. wasn't sure I could get it out. you would think that if they could put the key in the drop box they could have left vehicle in a convient spot where I didn't have to get muddy.

Vicky E. 
Rating:
5.0

Customer did not leave a comment.

edward B. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
3.0

When I returned the truck, the guy showed some concern because the miles were more than he expected. I rented the truck as a pick-up/return to same location (which I did in less than 8 hours); however, he DID NOT ask how many miles I expected to travel at the time I took the truck. Also, he did not ask about insurance, which I regretted not getting, but thankfully did not use......I always buy the extra coverage because I don't want to make a claim on my personal auto insurance policy. Whoa, Whoa......he did not give me a receipt, so after waiting for it to show up in my emails, I had to call and get them to send me one.....it shows he charged me $14 for insurance.....that makes me angry.....I had intended to take the $28 policy because I was traveling more miles and on the interstate. This guy was nice enough and friendly, but he needs to ask more questions.

Betty C. 
Rating:
4.0

Customer did not leave a comment.

Connie C. 
Rating:
5.0

Customer did not leave a comment.

moreland S. 
Rating:
5.0

Customer did not leave a comment.

rex E. 
Rating:
4.0

The employee is very helpful in fulfilling our needs.

John B. 
Rating:
5.0

Customer did not leave a comment.

BETTY W. 
Rating:
5.0

Owners are very friendly and helpful!

Connie B. 
Rating:
5.0

Customer did not leave a comment.

michelle R. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Natalina S. 
Rating:
3.0

See above. Was not worth the amount spent for so much hassle.

William J. 
Rating:
5.0

Customer did not leave a comment.

nicole B. 
Rating:
5.0

Customer did not leave a comment.

danny A. 
No reviews have been submitted for this location.

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