The pick up since I had done everything online like I was supposed to was not smooth at all. I ended up having to call the number because I had no access to the key and then he asked me the same questions that I had already done online. The return was not smooth at all. I am still disputing the bill you were going to charge me for gas because someone assumed that when I got the truck it was on full, but it was not and thank goodness I had taken a picture of the gas and the mileage when I got in it so I could prove that it was not on full Was $11 and 70 some odd cents back out of 200 that I had to leave said it was going to charge me 15 something for gas guy said he’s gonna give me $16 and some change back since I proved that the gas was not on full that still not the right amount to be refunding the mileage was over charged. We did not go as many miles as he estimated and said it has not been a pleasant experience. Rent from Benton because I thought it would be a different guy than the one in Christopher because I’d already had bad dealings with the one in Christopher . As it turned out, it was the same man I would not have rented there if I had known that. I think you better monitor his U-Haul renting a little closer than you do. I’m not the only one who says he’s a little bit shady and doesn’t charge people right I hope other people who complain have sent you comments to let you know also.
Monica E
Auto Tech Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Benton, IL 62812
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Smaller trucks at this location would be great. Other wise perfect. This is a great location and the proprietor is friendly and easy to work with. Keep up the good work
Joseph HFirst let me say I am extremely happy with the service, location, and helpfulness of the staff. I understand that this location is limited by what is returned there, but it would be nice if smaller trucks where available at this location. Still I give you 5 out of 5.
Joseph HThe truck needs repairs.
Joe Fnothing
RANDY G