Customer Reviews for Auto Tech Service Center
(U-Haul Neighborhood Dealer)

Rating:

3.0

Not pleased at all. We had to move a 3 bedroom house with no blankets or Dollys. We had to move a very heavy gun safe and due to lack of equipment it was dropped twice. I had ordered these pieces and they were not on the truck and we had very limited time for this move. Very disappointed service and this was a location uhaul picked for me I had another location initially selected.

Rating:

3.0

Place was very dirty, trash on the floor, person I dealt with did not know anything about the business.

Rating:

1.0

The pick up since I had done everything online like I was supposed to was not smooth at all. I ended up having to call the number because I had no access to the key and then he asked me the same questions that I had already done online. The return was not smooth at all. I am still disputing the bill you were going to charge me for gas because someone assumed that when I got the truck it was on full, but it was not and thank goodness I had taken a picture of the gas and the mileage when I got in it so I could prove that it was not on full Was $11 and 70 some odd cents back out of 200 that I had to leave said it was going to charge me 15 something for gas guy said he’s gonna give me $16 and some change back since I proved that the gas was not on full that still not the right amount to be refunding the mileage was over charged. We did not go as many miles as he estimated and said it has not been a pleasant experience. Rent from Benton because I thought it would be a different guy than the one in Christopher because I’d already had bad dealings with the one in Christopher . As it turned out, it was the same man I would not have rented there if I had known that. I think you better monitor his U-Haul renting a little closer than you do. I’m not the only one who says he’s a little bit shady and doesn’t charge people right I hope other people who complain have sent you comments to let you know also.

Rating:

5.0

Smaller trucks at this location would be great. Other wise perfect. This is a great location and the proprietor is friendly and easy to work with. Keep up the good work

Rating:

5.0

First let me say I am extremely happy with the service, location, and helpfulness of the staff. I understand that this location is limited by what is returned there, but it would be nice if smaller trucks where available at this location. Still I give you 5 out of 5.

Rating:

5.0

The truck needs repairs.

Rating:

5.0

nothing

Rating:

2.0

U-Haul was a little dirty when I got it but wanted to tell me to bring it back clean. I was do $70.15. I only got 68 back not very understanding and very rude. Will not use this service again I waited for two hours for my change to be dropped off to me when I was told it be about 30 minutes because nobody was at the location and they were supposed to be because they knew I was going to be there Only give two stars because it got my stuff moved other than that I don’t recommend. I also had a truck that had a faulty, gas cap.

Rating:

4.0

Needs to have area lighted more for drop off at night

Rating:

3.0

Quick and ready. 5/5

Rating:

5.0

Great customer service and a quick check in process! Thank you!

Rating:

1.0

Not the dealers fault. He was very helpful. He just wasn’t even online as a dealer yet. The unit had a flat tire! And the wiring was faulty.

Rating:

1.0

After the delay on Friday (I’m a day behind my schedule) as I’m enroute I call Benton to confirm drop off that evening, he asks me if I could drop it off at his Christopher location 8 miles away!!! So I called UHaul again on hold..,,she said to drop it off in Benton and she would let the manager know. Then to check it in online was a nightmare. The system would not let me through. I spent another hour going back to the trailer and calling yet again. I can’t see why I should use UHaul ever again.

Rating:

5.0

Super nice guy , wish all were as he was

Rating:

1.0

The truck was not swept out , and there was coffee or soda spilled on the console.

Rating:

3.0

Dollie wasn't on truck when we rented it. Also got charged for gas when we replaced what we used. Took 2 hours to get rental. On line said two places were open and neither was.

Rating:

4.0

We reserved the truck online under the 24/7 category. We had trouble with the verification process. The 3 chat people were unable to help us. We were finally able to speak to someone after being "in line" for an hour. The nice gentleman was not able to help me, but forwarded my my issue to the regional manager. He was fantastic and got us on the road finally!!

Rating:

5.0

The owner was very nice and helpful. Cowboy Up!

Rating:

3.0

Fred had an attitude. We were already having a bad day having had a uhaul reserved close to home & when went to pick up it wasn't returned from previous renter making us having to go further away to just get a uhaul.

Rating:

5.0

Located at the end of a cul-de-sac with a bunch of nicer looking vehicles. Easy to find it. No dogs came running up while snarling, just quiet. I definitely appreciated the key drop box. I pulled in, locked up, & dropped the keys in the box. They even sent me the receipt to my email. Easy enough. Thanks guys.

Rating:

3.0

Overcharged for the rental by 100% oneway rental is $61, I was charged $133

Rating:

5.0

Great service. Might need anther 15 footer or next size up on hand.

Rating:

5.0

Fred was very easy to work with . Will rent from him again.

Rating:

4.0

Except not the locations fault that I ended up with a 15ft instead of 20ft truck and had to make 2 trips instead of one. Very displeased about not getting what I ordered.

Rating:

5.0

Everything was good. No complaints.

Rating:

5.0

Make sure they gave the facts correct. Before charging something a d taking the money out of the bank account. I was not an happy camper with this. Joshua and Andrew in Holland Mi took care of the problem. Thanks you 2 for all your help. MS. Vhar Sampson

Rating:

5.0

Very nice man. Was quick and easy to rent and return.

Rating:

1.0

I have no complaints about the vehicle. But Fred at the Pickup location is not someone you want representing Uhaul. In one conversation he complained about African Americans rights, LGBTQ rights and then made a joke about how he has my phone number and address and didn't have to work to get it, Implying he was going to ask me out! I was extremely offended and will never pick up a truck from his shop again. I would be shocked to learn that I am the first complaint you have received about this location, as he joked about how a woman had complained about him already because she didn't get his "sense of humor".

Rating:

2.0

This site was littered with cars sitting around and poorly lit (not lit at all). I had to back around a U-haul truck into a spot between it and another car to drop the trailer so it wasn't blocking their driveway. I knew this place was bad from seeing it before but figured I'd give it a shot. I regretted it when I got there.

Rating:

5.0

No improvement needed, great customer service

Rating:

5.0

Nothing, it was awesome

Rating:

5.0

Very knowledgeable and friendly. I wish the rental places could provide a list of local movers/ helpers and storage units.

Rating:

1.0

Check that trailer actually has working lights before reserving to customer.

Rating:

1.0

Fred was the most disrespectful person I’ve ever met that has worked with uhaul. The building was in disrepair with grease and trash everywhere. He chastised me for wearing a mask per the CDC and Illinois current safety recommendations and told me he didn’t believe in masks instead of just minding his own business. He instigated the conversation and I gave one word answers trying to end the uncomfortable conversation as quickly as possible. The equipment he gave me was filthy. There were broken mirror pieces and a potted plant had been broken by whoever used it last. He also took a phone call on speakerphone from his spouse about his colonoscopy prep prescription while I was waiting for him to run my card.

Rating:

4.0

Great people to work with.

Rating:

4.0

Excellent service ??

Rating:

1.0

Train the lady that works there better because she is absolutely clueless as to how the online system works. I figured it out on my own while she was busy talking to her ASM.

Rating:

4.0

Very appropriate

Rating:

5.0

Fred serviced me very well! Thanks for the great service

Rating:

5.0

Great customer service!

Rating:

5.0

Fred & Maranda were very nice and helpful

Rating:

5.0

Friendly, competent and attentive people.This place was great, I'd recommend them to anyone.

Rating:

5.0

Put a jack on trailer tounge

Rating:

2.0

My pickup time was 1pm. I wasnt informed of a lunch break and wasn’t able to pick my uhaul up until 2pm.