Customer did not leave a comment.Dave R.
Customer Reviews for Auto Techs
(U-Haul Neighborhood Dealer)
Winfield, KS 67156
Services at this Location:
Special Operating Hours
- 6/4/2023 - 6/30/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Clark L.
Somewhat helpful but we had to call them before we dropped the truck off and they were at lunch. We left the truck there and went to lunch taking the key. Then I received a call just asking where the key was and I said we were at lunch and we would bring it back. Upon returning no one was in the building. We waited and returned the key and all that was said was I've been waiting for this and he left again. After having starting problems, waiting for the battery and kind of surly service we were glad to return the truck. It served its purpose but it was a long day. The customer service agent on the phone was very pleasant though and stayed in contact with us which was lovely.Jeffrey P.
Brian and his crew were very helpful and answered my many questions. Would definitely recommend this location.Gretchen S.
Customer did not leave a comment.jason S.
Please remember this location is closed from 1200 to 1300 during the week. They were very helpful and friendly when I got there but if I had not called ahead to check on my reservation I would have missed them.Shaunna S.
Customer did not leave a comment.ANDREW P.
No improvementsCatherine J.
Customer did not leave a comment.Richard B.
Nothing. My experience with Brian and Auto Techs was great.Angela K.
Customer did not leave a comment.Brent C.
Customer did not leave a comment.Timothy A.
Customer did not leave a comment.David H.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.Wade B.
Customer did not leave a comment.Dale K.
More information about returnPhyllis B.
When I rented the truck, I reset the tripometer. This device tracks the mileage and fuel usage. The trip said I got 7.9 mpg. My mileage was 202.2 miles. 202.2 mi / 7.9 mph = 25.59 gallons used. I put 26 gallons into the truck. The receiving locations decided the truck needed 3 more gallons and charged me for the additional gas purchase. I wonder if the gas really went into the truck???Curtis C.
Be more customer oriented. Offer assistance as needed. Don't charge for things that weren't on the original reservation. Inconvenient location for my moveCrystal M.
Already submitted concerns.Kimberly M.
The lights didn't work on the first trailer but was able to get another one. Great staff! Easy drop off!Roger B.
Customer did not leave a comment.Todd D.
Quicker efficiency on their service and a more organized approachRachel J.
Customer did not leave a comment.Tracy T.
Customer did not leave a comment.Russell B.
Customer did not leave a comment.Scott P.
Customer did not leave a comment.Tyson B.
easy and great experiencerobert M.
Renting was easy, and check in was simple. The people were nice and very trustworthy. We couldn't be happier.Linda K.
Make sure all tires are ready to be used. Had a tire on this equipment that kept going going down. Had to stop and call for repair on it.steve R.
Great customer serviceShawn M.
I got there to pick up a 26' truck and I couldn't because they had their catalytic converters stolen off of them and so I ended taking a 20' and paying the price of the 26' and I didn't get any sort of compensation for my wait or having to take the smaller truck.steven W.
The staff was great. They waited 20 minutes after closing so that I could return the car dolly that day. Very polite and understandingKevin S.
Customer did not leave a comment.DARREN N.
Customer did not leave a comment.DARREN N.
Customer did not leave a comment.DONNA J.
We spent at least half an hour trying to find the key drop box. Checked the doors of both buildings fire slots but no. Thought about leaving it under a bucket and calling in the morning. We finally left the key in an rusty old unmarked and unlocked box lying loose on the ground kind of close to ombre of the entrance. Didn't see anyone and they may be great people, but this was frustrating and concerning in that we may be liable for a stolen truck.WILLIAM D.
Customer did not leave a comment.Carla P.
Only the second u-Haul once ever used, so not sure about excellent, but it was very nice, more than the other one I borrowed from 25 years ago! Everyone was very accommodating especially since it was a last minute decision based on the weather! We appreciated their expertise!Walter K.
Customer did not leave a comment.Edward M.
Did not get a receipt of my payment and they charged 103 more then agreement.herbert C.
Customer did not leave a comment.David L.
Limited availability of truck, no dolly and no car towing trailer. Had reservation for car trailer at Wellington KS u-haul site. But on day of rental, he just backed out of deal indicating he was not being paid enough to rent me the trailer and hook up the trailer. Had to make last minute arrangements with U-haul Center on S. Seneca in Wichita (Noah) who was excellent. WILL NEVER USE A U-HAUL SERVICE EXCEPT FROM A U-HAUL CENTER. The trailer and truck functioned well. The wide position of the rear-view mirror as well as the double mirrors both sides was essential. Brian at the Winfield site is a good guy and tried to provide for my requests, but I got the sense this was out of his control.Jeryl F.
Customer did not leave a comment.MARK W.
Took too long to pick up the rentalKimmie H.
U-Haul is relatively new to Auto Tech, Brian will give it his personal attention to this endevor to assure it's sucess. I would rent from Briam again.Donald Z.
Customer did not leave a comment.JODI C.
Customer did not leave a comment.STEVEN K.
Customer did not leave a comment.don Z.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Greg N.
Customer did not leave a comment.William D.
Customer did not leave a comment.Debra P.
This is the most excellent place for picking up and dropping off U-Haul I have had the pleasure to experience.KIM A.
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