Customer Reviews for Auto Techs
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great customer service.

Rating:

4.0

Experience was fine, the man who helped us explained things clearly.

Rating:

1.0

The mobile app didn't work. The GPS kept saying I was in the wrong location. The back rear tire was low.

Rating:

5.0

Great people well organized highly recommend

Rating:

5.0

Corporate saved poor service from Eagle Collision in Arkansas City KS. They reduced size to 20’ truck ( not getting 26’ on location). Corporate called and sent me to Winfield. Mr. Perrigo there was great. However, this did result in an extra mileage charge. Not happy with that but still appreciate that Corporate was on the ball. Just glad it was not farther away.

Rating:

5.0

Everything was great I wouldn’t change a thing

Rating:

3.0

Somewhat helpful but we had to call them before we dropped the truck off and they were at lunch. We left the truck there and went to lunch taking the key. Then I received a call just asking where the key was and I said we were at lunch and we would bring it back. Upon returning no one was in the building. We waited and returned the key and all that was said was I’ve been waiting for this and he left again. After having starting problems, waiting for the battery and kind of surly service we were glad to return the truck. It served its purpose but it was a long day. The customer service agent on the phone was very pleasant though and stayed in contact with us which was lovely.

Rating:

5.0

Brian and his crew were very helpful and answered my many questions. Would definitely recommend this location.

Rating:

5.0

Please remember this location is closed from 1200 to 1300 during the week. They were very helpful and friendly when I got there but if I had not called ahead to check on my reservation I would have missed them.

Rating:

4.0

No improvements

Rating:

5.0

Nothing. My experience with Brian and Auto Techs was great.

Rating:

4.0

More information about return

Rating:

2.0

When I rented the truck, I reset the tripometer. This device tracks the mileage and fuel usage. The trip said I got 7.9 mpg. My mileage was 202.2 miles. 202.2 mi / 7.9 mph = 25.59 gallons used. I put 26 gallons into the truck. The receiving locations decided the truck needed 3 more gallons and charged me for the additional gas purchase. I wonder if the gas really went into the truck???

Rating:

2.0

Be more customer oriented. Offer assistance as needed. Don't charge for things that weren't on the original reservation. Inconvenient location for my move

Rating:

4.0

Already submitted concerns.

Rating:

4.0

The lights didn’t work on the first trailer but was able to get another one. Great staff! Easy drop off!

Rating:

3.0

Quicker efficiency on their service and a more organized approach

Rating:

5.0

easy and great experience

Rating:

4.0

Renting was easy, and check in was simple. The people were nice and very trustworthy. We couldn't be happier.

Rating:

4.0

Make sure all tires are ready to be used. Had a tire on this equipment that kept going going down. Had to stop and call for repair on it.

Rating:

5.0

Great customer service

Rating:

3.0

I got there to pick up a 26’ truck and I couldn’t because they had their catalytic converters stolen off of them and so I ended taking a 20’ and paying the price of the 26’ and I didn’t get any sort of compensation for my wait or having to take the smaller truck.

Rating:

5.0

The staff was great. They waited 20 minutes after closing so that I could return the car dolly that day. Very polite and understanding

Rating:

2.0

We spent at least half an hour trying to find the key drop box. Checked the doors of both buildings fire slots but no. Thought about leaving it under a bucket and calling in the morning. We finally left the key in an rusty old unmarked and unlocked box lying loose on the ground kind of close to ombre of the entrance. Didn't see anyone and they may be great people, but this was frustrating and concerning in that we may be liable for a stolen truck.

Rating:

4.0

Only the second u-Haul once ever used, so not sure about excellent, but it was very nice, more than the other one I borrowed from 25 years ago! Everyone was very accommodating especially since it was a last minute decision based on the weather! We appreciated their expertise!

Rating:

3.0

Did not get a receipt of my payment and they charged 103 more then agreement.

Rating:

2.0

Limited availability of truck, no dolly and no car towing trailer. Had reservation for car trailer at Wellington KS u-haul site. But on day of rental, he just backed out of deal indicating he was not being paid enough to rent me the trailer and hook up the trailer. Had to make last minute arrangements with U-haul Center on S. Seneca in Wichita (Noah) who was excellent. WILL NEVER USE A U-HAUL SERVICE EXCEPT FROM A U-HAUL CENTER. The trailer and truck functioned well. The wide position of the rear-view mirror as well as the double mirrors both sides was essential. Brian at the Winfield site is a good guy and tried to provide for my requests, but I got the sense this was out of his control.

Rating:

3.0

Took too long to pick up the rental

Rating:

5.0

U-Haul is relatively new to Auto Tech, Brian will give it his personal attention to this endevor to assure it's sucess. I would rent from Briam again.