We dropped off the truck after the locations hours however it was close to our new home and was easy to drop the keys off.Brenna S.
Customer Reviews for Auto World Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not charge me for safe tow I sure didn't puck it but was charged for itKirk M.
Nothing was bad with location however the uhaul app is shit . It wouldn't let me do the 24/7 thing after I had already clicked yes , I had to wait an extra 30 min for the owner of the shop to come luckily he was in town . I will be using other moving services from now on .Kristopher K.
Customer did not leave a comment.Jeffrey J.
They were not aware they had a pick up. The trailer was in the back behind cars and he did not want to move the cars to letus out. We had to put the trailer on and the lights didnt work on the trailer because the cord was messed up but we took it because it was the only one there and I needed to get back home.Jessica O.
Pick up and drop off went smooth. The truck did not run that smooth and was not accelerating like it should.AJ S.
Customer did not leave a comment.rosalbino A.
I expect a call from customer service. This has been an awful experience is regards to billing.Michael R.
All the early check in stuff was useless I still waited about and hour to get the trailer. When I finally got the trailer I had to help hook it up. Better yet there was a homeless guy living in it. I had to air it out a full day to get the weed and smoke smell out of it. I can't believe I had to Pay for this. And this was the only trailer on the lot. I didn't even pick this place to rent from. I was forced to. I'm truly upset. But I didn't have a choice I needed to move five states awayEdward L.
What a wonderful experience. I found Brad?? to be helpful in every way. From truck driving tips to equipment extras..... I would highly recommend this location for truck rental. I also found U-Haul bottom line price more affordable for long distance rental, after insurance, equipment rental , and the convience of the pick-up location than the other national chain. location. As a bonus My rental included one month storage.laura D.
Customer did not leave a comment.Hillery B.
This location waited over 48 hours to check the keys in after I left them in the Dropbox which has resulted in $104 in extra charges that I will not pay. I have yet to be able to get through to anyone via the email address I was provided. I will be forced to take uhaul to small claims if this is not fixed.Timothy J. D.
No one to actually help. Pick up location closed. The 24/7 virtual assistance suck. Doris was not friendly. They changed my location the day before. It took over an hour to actually retrieve the keys.Phillip B.
You can improve the experience by letting people pick up the uhaul where they request, or if its not possible, don't let them think it will happen and then the day before make them drive a 1/2 hour out of their way to the ghetto and make them pick it up by an app on a phone and have to waste time taking pics, trying to get the stupid app to work, and generally hating everything about uhaul.Mary H.
Bad experience as the guy charged for gasoline even though I returned approximately to the level I took the truck. I should not have been charged.Anisur R.
The trailer smelled horrible and not cleaned out. It also looks like it came from the 50's.schroeder A.
Customer did not leave a comment.rebecca P.
Customer did not leave a comment.STEPHANIE D.
The office was a mess. There was no drop box. No after hours procedure. Though I was told they would be there until 5pm no one was around at 4pm when I returned. No response to phone number givenTERI F.
Customer did not leave a comment.DARLA H.
Great customer service! The managers are very helpful.ANN G.
I had a personal problem arise the morning I was to return the trailer I rented. I did my best to get the unit returned in a timely manner. Apparently I rented the unit at 10:18am and returned it at 10:48am. 30 minutes caused me to have to pay an additional day's rent. This is rediculous. I understand the need for policies but there should be some leeway given to the franchises so that this charge can be used with discretion. I will not recommend U-Haul to anyone in the future.DENISE C.
Customer did not leave a comment.BRIAN S.
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.CHARLES W.
Customer did not leave a comment.CHARLES D.
Customer did not leave a comment.CARL S.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.STANLEY E.
put actual prices up front how log you can have a truck and someone there to recieve it and not have to come back the next day,or some way to automatically do it.TONY C.
Customer did not leave a comment.EVAN C.
Customer did not leave a comment.CRYSTAL S.
Great and friendly service.