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PATRICIA M
Customer Reviews for Automotive of Fairland Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tonya is a wonderful person and always so helpful. When ever I need to rent trailers or car tow dollies I am going here first. I believe she knows what good business is and is a shinning example for us all to be more like. 5 stars all day every day.
ROGER AI have rented trailers and vans before from Uhaul. I have NEVER had such an amazing experience as I did Automotive of Fairland and Storage! It was easy to do, the most pleasant person ever to work with, made sure I knew everything I needed for my rental…. Even came in on her birthday to make sure we were taken care of!!!
GORDON CBest storage facility ever. Tania is professional, courteous, and goes above and beyond for her customers. Highly recommend.
Jean G | Overall ExperienceSecond time dropping off here! Very helpful and friendly!
SHAWN TTania is wonderful! She is pleasant, efficient and extremely helpful. She really goes above and beyond. I always use this location for rentals, because of my good experiences.
LESLIE BTanya was very helpful and considerate.. Made sure I knew about and purchased the correct truck size and products to assist in moving my antique Grand father clock plus found a helper to assist with the move for me.. A tip of the hat from me to Tanya..
STEVEN JThe advertised rate was not what I was charged(4 times more). I'm sure that "They" are not aware that God sees everything. It's already taken care of. Karma to the rescue 🤣🤣
REGINALD MTanya was lovely. She was very knowledgeable and helpful and made the entire experience pleasant. We will return!
BARBARA CFirst class
GREGORY BThe staffer was well informed and professional. I had no issues with the business or the equipment.
MICHAEL WVery friendly staff, will be renting from them again
Zachary BVery patient and understanding when I couldn't come get the car dolly The first day I thought I would be able to move the car it was ready and available for me the next day. They are using a new type Hitch coupler that's really neat now too.
ROGER ASuper friendly. Got us checked in quickly- even with the changes to my reservation.
JASHUA RShe was a fabulous person very welcoming friendly best customer experience in a long time A++++++
jill gThe lady who help me was very helpful and friendly. There's one uhaul only 10 minutes from me but there service was horible. That's why I rather drive 35 minutes to see you guys! I would reconmend this place to all my friends and families!
RICKY VNice to have good service
carolyn cNothing. Great customer service!
DARREN BTania was very friendly and helpful. Would not hesitate to recommend that location
BRIAN WAwesome place and people. Definitely 10 out of 10 stars.
Harold H | Overall ExperienceNothing.
Michael SNothing.
Michael SCustomer service at this location was top notch. Easy pick up and drop off.
brian wDropping off was never easier.
RJ RService was excellent !
JANICE WEasy, seamless, Tanya was great.
John FUnable to resolve issues of OVER CHARGES!!!
carey fBusiness was closed, they were up there for property maintenance, came out very nice, helped get trailer off. Very helpful and easy peacy.
MD GThe staff at Fairland Automotive and Storage always go out of their way to keep their customers taken care of even if it’s coming out in the rain in the middle of the night. Would highly recommend them to anyone.
JEANETTE H | Overall ExperienceU-haul was misleading by advertising the site as 24x7 move in and access. It was not. The franchisee was completely understanding and gave us a refund. Hey U-haul, 24x7 contactless rental is useless when we have an emergency at 1AM and the building is only accessible during business hours. Full marks to the on-site proprietors, misleading advertising and advisement from I-haul itself.
Stephen L | Overall ExperienceCar dolly… should have hand winch for cars without power. Tire Alignment guides similar to car wash.
AL TThis is the best uhaul location I have been to Fast friendly service
William CAlways great people to work with.
Gerald HVery very helpful.
Gerald HVery friendly and knowledgeable!
Scott QTonya was so nice and helpful. I highly recommend this place to rent a U-Haul vehicle.
Lora BThis lady was very helpful. I wish I could have started out with her.
Timothy HVERY FRIENDLY AND HELPFUL. TRUCK WAS PERFECT
Jerry CSuper friendly and helpful. I couldn’t ask for anything better on the experience.
Shane TThe people are very nice and helpful. Storage unit was very clean and easy to access. I would highly recommend this place to anyone looking for a storage unit.
Gena N | Overall Experiencetires worn
Rick YNothing, service was excellent.
DOUG WOur U-Haul experience with Fairland Automotive was quite delightful. Our rental needs were met with competence and reliability. Overall service was exceptional.
Carol TAbove expectations!!!!
SHIRLEY LThe facility we used went over and above. They made sure we had a truck, even went and got the truck. Located it and realized the first business, where we ordered the truck. Had purely the wrong date in. Tonja was amazing!!!
kevin WTonya was outstanding and so easy to work with.
Lauri OVery personable staff who offered additional items and services.
Lucas STanya was VERY helpful to me when UHAUL CANCELED my reservations and I have no idea why. All I know is uhaul caused me to spend a ton more money than planned because they cancelled my order. Tanya called customer support for me and was on hold for an hour ir two I think trying to help me. If it wasn’t for her the uhaul would still be loaded. She saved this disaster of a trip. Last time I rent a truck and men from you. I’ll have Tanya help me though. Because at least she cares. Uhaul? Not at all.
TIFFANY GGreat place to rent UHaul Equipment and has a Full Line of Uhaul Boxes and Moving Supplies.
Tania RTanya was so nice. I would definitely rent from her again. Great customer service.
MICHAEL LUnfortunately I can’t remember the woman’s name who helped me. She was working from home due to surgery on her foot. She helped me beyond words. Not only as an employee, but as a person who understood and helped me in my situation. I wish there was more people like that.
Wyatt TTania was so professional and so proficient
Terry WI have rented from this location for years for local use, Tonia has always been extremely helpful. Very glad she was there for the big move.
MIKE MThey were absolutely amazing ! Communication was excellent. The only stress I didn't have was knowing if I communicated with them I had no worries with the trailer I rented. I appreciate customer service I I received EXCELLENT service Thank you
Angie SOne extremely helpful! Tanya was excellent, extremely pleasant and would highly recommend using this location to anyone
Daniel BMidnight, 49S in Mississippi, nowhere, the passenger rear tires blew. Pulled off safely. After a few minutes to gather my thoughts, I called uhaul. I got a very polite and reassuring lady. I told her I had a flat tire, 90 mins for a technician to arrive. Technician arrives and finds that i have 2 flat tires. Off he goes to get another tire. To make a story short. 4 hours later i am back on the road, which is great considering I had planned not to get assistance till morning. Fantastic customer service and technical support. Thank you so much. PS, did not cost me anything
Larry FVery good experience. The owner met me after work to give me my gate code so I didn't miss any work. The unit is in good shape and the grounds are secured with fencing and cameras.
Sandra B | Reservation