Customer Reviews for Automotive To Truck Services II
(U-Haul Neighborhood Dealer)

302 reviews

984 NW 79th St   Miami, FL 33150

(305) 822-3422

Office Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat-Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(305) 822-3422

984 NW 79th St
Miami, FL 33150

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat-Sun: 9 am - 1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rodolfo T 
Rating:
5.0

I unfortunately did not get the name of the gentleman who helped me but he was very kind, quick, efficient and helpful.

DIEGO E 
Rating:
5.0

Perfecto

JUAN D 
Rating:
5.0

Customer did not leave a comment.

Fernando A 
Rating:
5.0

Keep giving excellent service like I received

Zachary J 
Rating:
5.0

Customer did not leave a comment.

CHAVALONEY B 
Rating:
4.0

Customer did not leave a comment.

KEMAR D 
Rating:
5.0

Customer did not leave a comment.

ANGELA P 
Rating:
5.0

Customer did not leave a comment.

ETTA P 
Rating:
5.0

excellent customer support and service

MARCELINO S 
Rating:
5.0

Maybe extend the drop of hour of the business. They close at 5:30.

Monica M 
Rating:
5.0

Very polite and knowledgable

KELSEY B 
Rating:
5.0

Great place to rent trucks in & out service ; yes i will be back soon keep u good work

KEVIN G 
Rating:
5.0

Customer did not leave a comment.

SHANIKA C 
Rating:
5.0

Customer did not leave a comment.

PENTHER A 
Rating:
5.0

Customer did not leave a comment.

Jessica H 
Rating:
5.0

I could gave been cleaned out a little better but overall my experience was a 10.

shanika C 
Rating:
5.0

Customer did not leave a comment.

LEONARDO S 
Rating:
5.0

Customer did not leave a comment.

Jerome W 
Rating:
5.0

Eric was a pleasure to work with. He made a stressful move much more pleasant an experience. I will definitely go to this location again the next time I need to rent a van or truck.

MICHAEL S 
Rating:
3.0

Nearly charged me for an extra day after they offered the extension for free for forcing me to return it to this location. Claimed they talked to someone who asked for the extension which was not true and only reversed the charge after I reminded them of the free extension they offered.

Sabrina S 
Rating:
3.0

Customer did not leave a comment.

Luis D 
Rating:
5.0

Customer did not leave a comment.

Angela W 
Rating:
5.0

Customer did not leave a comment.

Milex l 
Rating:
5.0

Customer did not leave a comment.

ELANDUS F 
Rating:
3.0

Customer did not leave a comment.

WILLIAM V 
Rating:
5.0

Muy bueno 👌

YANSE R 
Rating:
5.0

All good

ALDO M 
Rating:
5.0

Customer did not leave a comment.

Shanika C 
Rating:
5.0

Very good serviles thanks

Yanse R 
Rating:
5.0

Customer service was excellent! Highly recommend to anyone looking to rent a truck!

Ben T 
Rating:
1.0

No one acknowledged what I said I was moving a 3 bedroom house stuff to a storage in stead of the truck I did have it should've been the bigger truck it would've been less usuage on the van

Chequita B 
Rating:
5.0

Very good experience with you guys

ANDERSON P 
Rating:
5.0

Nice customer server

Juan A 
Rating:
5.0

Had a great trip in a safe Van by UHaul. Thank you.

TANGELA B 
Rating:
3.0

Customer did not leave a comment.

Larry J 
Rating:
3.0

Never knew the final price

KENNETH C 
Rating:
5.0

Customer did not leave a comment.

GAYLYNETTE D 
Rating:
5.0

Just keep having equipment available

DON T 
Rating:
5.0

Excelente 👌

YANSE R 
Rating:
5.0

Customer did not leave a comment.

JORGE L 
Rating:
5.0

The personnel was outstanding and professional

Patrick R 
Rating:
5.0

Muy buen servicio

YANSE R 
Rating:
5.0

CUSTOMER SERVICE WAS EXCELLENT THK YOU SATURDAY CREW

EDISON R 
Rating:
5.0

Good job

ANTOINE L 
Rating:
5.0

Customer did not leave a comment.

TRAYON D 
Rating:
5.0

Customer did not leave a comment.

ARCHELAUS W 
Rating:
5.0

Customer did not leave a comment.

SILVIA T 
Rating:
5.0

Customer did not leave a comment.

PABLO S 
Rating:
5.0

Customer did not leave a comment.

Nairobis S 
Rating:
5.0

Customer did not leave a comment.

Claudia D 
Rating:
5.0

The staff was very personable and helpful in every way. They went out of their way to ensure I had the trailer I needed.

PAMELA S 
Rating:
5.0

Muy bueno

YANSE R 
Rating:
2.0

Transmission was slipping. It had over 140000 miles on the truck. You should not have this age of a truck on a long trip. I AM NOT HAPPY. I should not be charged for 2200 to drive the truck to Dallas. I think they wanted to unload the truck on someone else.

RUSSELL C 
Rating:
5.0

Customer did not leave a comment.

PEARL W 
Rating:
5.0

Good very good 👍

JORGE C 
Rating:
1.0

I used the service on Saturday to pay with my card and now they are making transfers with my card details

ANGELICA G 
Rating:
5.0

Customer did not leave a comment.

Mathew E 
Rating:
5.0

All expctionak

Vicente P 
Rating:
5.0

Great customer service. Smoothest Uhaul experience I've ever had. Much much better than the downtown Miami location.

Anish D 
Rating:
5.0

Nothing!!!!

GONZALO M 
Rating:
5.0

Perfect customer service definitely coming back again.

Anthony H 
Rating:
5.0

My experience was great. I was in and out in no time.

LAKISHA M 
Rating:
5.0

Eric is the Man! Not only did he make U-Haul rental a smooth easy process , but went above an beyond on providing quality customer service. If you need a U-Haul today and don’t want to waste your time, this is the location. God bless everyone on your next U-Haul rental with Eric.🕊️😇

VICTOR L 
Rating:
5.0

Customer did not leave a comment.

XIOMARA P 
Rating:
5.0

Eric was super helpful and friendly!

Sebastian C 
Rating:
5.0

Customer did not leave a comment.

umberto s 
Rating:
5.0

Customer did not leave a comment.

Lakisha M 
Rating:
5.0

Although the space was not large the staff were very knowledgeable and helpful. I would definitely go there again. That said, having to change plans to pick up equipment from a location where it was not reserved 30 days in advance was not helpful. But that was not due to any fault of the crew at the 79th street location.

PATRICK K 
Rating:
2.0

They charged me $66.50 For gas when i returned the truck with a full tank. Deceptive people

Lourdine G 
Rating:
5.0

Customer did not leave a comment.

ELANDUS F 
Rating:
5.0

They helped me tremendously and I am so happy that I went to this location.

GAIL E 
Rating:
5.0

Customer did not leave a comment.

FONTRELL H 
Rating:
5.0

easy seamless process

rhichard s 
Rating:
2.0

Have gas’s in the truck.

STACY B 
Rating:
3.0

Customer did not leave a comment.

Qammer B 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO L 
Rating:
5.0

Gracias

ALEJANDRO P 
Rating:
5.0

Customer did not leave a comment.

Yanse M 
Rating:
5.0

The dynamic duo!! Eric and gerald made it possible for me to get my moving equipment available. They didn't have extra dolly and hand trucks but got them from another location. Very nice guys I would definitely recommend them to my family and friends when they need To move. Excellent customer service!!! Thanks for your help guys we made it safely Joel

JOEL V 
Rating:
3.0

Customer did not leave a comment.

Salomon R 
Rating:
2.0

Eric the owner of this location is very helpful and professional. When I called initially to book my reservation he was very helpful. On the day of pickup I noticed the truck reserved was too big & requested to downgrade to a size smaller. Eric was not there that day but his daughter was she called him & asked him about the smaller truck after a few back & forth he gave her the okay to book the truck. This was on a Friday I had reserve the truck for 5 days. On the 2nd day the a/c went out it came back on later that night & for duration of the reservation the a/c went in & out. When mentioned to the location on Monday to pick up an auto transport I was advised to contact roadside assistance. That was unsuccessful & being pressed for time to get to our destination we started our travel. Upon returning the truck Rhonda was the rep there. She was unpleasant, unwelcoming, unhelpful, arrogant & flat out rude. She lack customer service skills. I was told that based on the contract I failed to return the truck that fuel level that was documented even though the truck itself was at the half mark. PLEASE CHECK YOUR CONTRACT!!! To make sure there’s no discrepancies. I learned this the hard way. I was charged $55 for gas. When I asked for a breakdown I was told to contact 1800 go U-Haul. Which I did & they were able to provide me with a breakdown of the extra charges. Then I received the final receipt that show I was billed for 6 days instead of the 5 days I actually booked the truck. I called the location back & Rhonda picked up but had no patience to explain anything & just passes the phone to Eric. He asked what was going on by then I was over it & didn’t have anything to say. I advised him I was calling back because I notice that I was billed for 6days instead of 5days. He offered to refund the extra day that was charged & hung up. In conclusion I would recommend this location & return only if I’m dealing with Mr. Eric directly.

Antoinette J 
Rating:
3.0

Customer did not leave a comment.

Antoinette J 
Rating:
5.0

Customer did not leave a comment.

wilmer n 
Rating:
5.0

Excellent

willman p 
Rating:
5.0

Customer did not leave a comment.

Elvin M 
Rating:
5.0

The owner was super friendly and very informative. They also had the availability of all the trailer and car accessories that may be needed. It was very quick and easy and I would highly recommend this owner and his location. Five stars

Barry P 
Rating:
5.0

Wonderful customer service

Natia C 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
5.0

Thanks

Robert P 
Rating:
5.0

Customer did not leave a comment.

Franklin S 
Rating:
5.0

Customer did not leave a comment.

Franklin S 
Rating:
5.0

Customer did not leave a comment.

Ceaser M 
Rating:
5.0

You guys are great. Really great experience dealing with you both, friendly, helpful and funny guys. You're the best UHaul we've ever dealt with and no matter where we are we'll only use you from now on 😊 Last week I helped a friend move, she got a van from another place and the experience was the total opposite from mine yesterday. The can she ordered and paid for want available at the time she'd made it for. The staff we're so unhelpful it want funny. That leaves a nasty taste in your mouth so I was ready for similar but how wrong was I. I can't say enough about these two guys. They're the best and they haven't paid me for saying so 😜

MARINA B 
Rating:
5.0

Customer did not leave a comment.

CODERMATZ O 
Rating:
5.0

Customer did not leave a comment.

Franklin S 
Rating:
5.0

Customer did not leave a comment.

Mladen G 
Rating:
5.0

Eric was great. Helpful, efficient, and friendly. I have not rented from U-Haul in quite some time but I will definitely be back. Thanks again for a smooth rental experience!

Philip H 
Rating:
5.0

Great service gentleman keep up the exceptional work 👍🏾

Antholia C 
Rating:
5.0

Customer did not leave a comment.

Luis V 
No reviews have been submitted for this location.
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