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LATOYA W
Customer Reviews for Automotive To Truck Services II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck gas tank was empty and the cabin was full of dog hair..
Robert MNothing, from top to bottom everyone and everything great!
Yudit HPerfect
ASHLEY AHave more than one 20 ft truck seem like they are popular at that location
Arlisa WSúper
MAURICIO RI unfortunately did not get the name of the gentleman who helped me but he was very kind, quick, efficient and helpful.
DIEGO EPerfecto
JUAN DKeep giving excellent service like I received
Zachary Jexcellent customer support and service
MARCELINO SMaybe extend the drop of hour of the business. They close at 5:30.
Monica MVery polite and knowledgable
KELSEY BGreat place to rent trucks in & out service ; yes i will be back soon keep u good work
KEVIN GI could gave been cleaned out a little better but overall my experience was a 10.
shanika CEric was a pleasure to work with. He made a stressful move much more pleasant an experience. I will definitely go to this location again the next time I need to rent a van or truck.
MICHAEL SNearly charged me for an extra day after they offered the extension for free for forcing me to return it to this location. Claimed they talked to someone who asked for the extension which was not true and only reversed the charge after I reminded them of the free extension they offered.
Sabrina SMuy bueno 👌
YANSE RAll good
ALDO MVery good serviles thanks
Yanse RCustomer service was excellent! Highly recommend to anyone looking to rent a truck!
Ben TNo one acknowledged what I said I was moving a 3 bedroom house stuff to a storage in stead of the truck I did have it should've been the bigger truck it would've been less usuage on the van
Chequita BVery good experience with you guys
ANDERSON PNice customer server
Juan AHad a great trip in a safe Van by UHaul. Thank you.
TANGELA BNever knew the final price
KENNETH CJust keep having equipment available
DON TExcelente 👌
YANSE RThe personnel was outstanding and professional
Patrick RMuy buen servicio
YANSE RCUSTOMER SERVICE WAS EXCELLENT THK YOU SATURDAY CREW
EDISON RGood job
ANTOINE LThe staff was very personable and helpful in every way. They went out of their way to ensure I had the trailer I needed.
PAMELA SMuy bueno
YANSE RTransmission was slipping. It had over 140000 miles on the truck. You should not have this age of a truck on a long trip. I AM NOT HAPPY. I should not be charged for 2200 to drive the truck to Dallas. I think they wanted to unload the truck on someone else.
RUSSELL CGood very good 👍
JORGE CI used the service on Saturday to pay with my card and now they are making transfers with my card details
ANGELICA GAll expctionak
Vicente PGreat customer service. Smoothest Uhaul experience I've ever had. Much much better than the downtown Miami location.
Anish DNothing!!!!
GONZALO MPerfect customer service definitely coming back again.
Anthony HMy experience was great. I was in and out in no time.
LAKISHA MEric is the Man! Not only did he make U-Haul rental a smooth easy process , but went above an beyond on providing quality customer service. If you need a U-Haul today and don’t want to waste your time, this is the location. God bless everyone on your next U-Haul rental with Eric.🕊️😇
VICTOR LEric was super helpful and friendly!
Sebastian CAlthough the space was not large the staff were very knowledgeable and helpful. I would definitely go there again. That said, having to change plans to pick up equipment from a location where it was not reserved 30 days in advance was not helpful. But that was not due to any fault of the crew at the 79th street location.
PATRICK KThey charged me $66.50 For gas when i returned the truck with a full tank. Deceptive people
Lourdine GThey helped me tremendously and I am so happy that I went to this location.
GAIL Eeasy seamless process
rhichard sHave gas’s in the truck.
STACY BGracias
ALEJANDRO PThe dynamic duo!! Eric and gerald made it possible for me to get my moving equipment available. They didn't have extra dolly and hand trucks but got them from another location. Very nice guys I would definitely recommend them to my family and friends when they need To move. Excellent customer service!!! Thanks for your help guys we made it safely Joel
JOEL VEric the owner of this location is very helpful and professional. When I called initially to book my reservation he was very helpful. On the day of pickup I noticed the truck reserved was too big & requested to downgrade to a size smaller. Eric was not there that day but his daughter was she called him & asked him about the smaller truck after a few back & forth he gave her the okay to book the truck. This was on a Friday I had reserve the truck for 5 days. On the 2nd day the a/c went out it came back on later that night & for duration of the reservation the a/c went in & out. When mentioned to the location on Monday to pick up an auto transport I was advised to contact roadside assistance. That was unsuccessful & being pressed for time to get to our destination we started our travel. Upon returning the truck Rhonda was the rep there. She was unpleasant, unwelcoming, unhelpful, arrogant & flat out rude. She lack customer service skills. I was told that based on the contract I failed to return the truck that fuel level that was documented even though the truck itself was at the half mark. PLEASE CHECK YOUR CONTRACT!!! To make sure there’s no discrepancies. I learned this the hard way. I was charged $55 for gas. When I asked for a breakdown I was told to contact 1800 go U-Haul. Which I did & they were able to provide me with a breakdown of the extra charges. Then I received the final receipt that show I was billed for 6 days instead of the 5 days I actually booked the truck. I called the location back & Rhonda picked up but had no patience to explain anything & just passes the phone to Eric. He asked what was going on by then I was over it & didn’t have anything to say. I advised him I was calling back because I notice that I was billed for 6days instead of 5days. He offered to refund the extra day that was charged & hung up. In conclusion I would recommend this location & return only if I’m dealing with Mr. Eric directly.
Antoinette JExcellent
willman pThe owner was super friendly and very informative. They also had the availability of all the trailer and car accessories that may be needed. It was very quick and easy and I would highly recommend this owner and his location. Five stars
Barry PWonderful customer service
Natia CThanks
Robert P