Customer Reviews for Automotive To Truck Services II
(U-Haul Neighborhood Dealer)

59 reviews

984 NW 79th St   Miami, FL 33150

(305) 822-3422

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(305) 822-3422

984 NW 79th St
Miami, FL 33150

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RAUL L. 
Rating:
1.0

I would never recommend this location I should've known to go to the actual uhaul instead of a third party. These people charged me for insurance without asking me because I have my own insurance. I purchased a uhaul for one day and returned it on the same day my total was supposed to be $74 but for some reason I see a charge of $234 on my credit card . I'm very disappointed.

Stephanie T. 
Rating:
4.0

Customer did not leave a comment.

Debra J. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Recommend this location 💯%! Teamwork...María, Brenda and Erick are excellent people and very kind..👏🏻👏🏻👍🏻.!!GG

graciela G. 
Rating:
2.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
4.0

Location was fine

Emron W. 
Rating:
4.0

The location is not the best (neighborhood)

Juan C. 
Rating:
4.0

Customer did not leave a comment.

Jake K. 
Rating:
5.0

Customer did not leave a comment.

Sharone F. 
Rating:
5.0

Trying to be accurate with your reservations. I had to pay more than expected because I need to receive a bigger truck, so far away of my area. So online reservation are not good

Raul B. 
Rating:
1.0

Where do I begin. I go pick up my reservation Pat for it get told everything is good to go only to get a call from corporate that nothing was processed but my card has been charged. I learn I never had any documentation to prove I was renting the truck and I was already ten hours into my trip from Miami to Dallas. Not only that but everyone refuse to recognize the mistake made and take responsibility I was left paying the full amount and never receiving compensation.

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

ANAHI G. 
Rating:
3.0

Customer did not leave a comment.

JuanCarlos G. 
Rating:
3.0

Customer did not leave a comment.

Erika P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Service was outstanding, was able to get my rental promptly, staff was very friendly and efficient.

Jonathan U. 
Rating:
3.0

Customer did not leave a comment.

Manisha P. 
Rating:
3.0

Clean equipment should be top priority especially in these time.

Michael L. 
Rating:
1.0

Have computers that work

Douglas R. 
Rating:
5.0

Excelente atencion...

LuisAlberto S. 
Rating:
3.0

Customer did not leave a comment.

kathrine M. 
Rating:
5.0

The proprietor, Eric Rice, was extraordinarily professional, gracious and thoughtful. Highly, highly recommend.

Jacob S. 
Rating:
2.0

Not very clean building. Staff while well meaning needed training. Young lady who helped me had to walked through the procedures on the computer with someone on the phone. Owner was argumentative and ill informed about Uhaul policies. He told me I had to storm the vehicle with more gas in it than I rented it with in order to not have a fuel charge.

David L. 
Rating:
5.0

Customer did not leave a comment.

ISAAC M. 
Rating:
5.0

Customer did not leave a comment.

Edward O. 
Rating:
5.0

Customer did not leave a comment.

Najja M. 
Rating:
1.0

They overcharged me.they were not the services i had expected i don't know if. Going to use them again

Iris B. 
Rating:
5.0

Customer did not leave a comment.

PEDRO P. 
Rating:
1.0

Car was dirty. Found several cockroaches in the van!! Right rear tire was lacking air and the person in U Haul location did not care about it at all. Neither "his boss" in his words, I assume the Manager of the location. Also I returned the car early because of cockroaches and U Haul personnel did not care about it at all, just a simple sorry and goodbye. This experience makes me think of twice or 3 times next time to look other options than U-Haul.

FehmiMert K. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
1.0

There was no place to park the truck; we had to ask the neighbor where to park and he was kind enough to open the closed garage.. they put false information and stated that I returned the truck a day later than the time I actually returned. The place was a horrible.. WOULD NOT RECOMMEND EITHER LOCATION- HORRIBLE SERVICE

Kristal A. 
Rating:
5.0

Customer did not leave a comment.

Freddie B. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
1.0

They made me wait 2 hours 10 minutes at pick up. They charged me for 2 trolleys they never gave me because they said they where 250 dollars and I was renting one way. The trailer was all rusted, the lights did NOT work, the brakes did NOT work. The door look did NOT work either. Very unsafe I had to drive at 45 miles per hour delaying my trip by double the time. I called and they told me they would call me to give me a refund and nobody did! Will talk to a lawyer to start a lawsuit against Uhaul. I risked my life on the road renting this trailer.

Jorge G. 
Rating:
3.0

Place is a little dingy but they did it all right.

Lauren T. 
Rating:
5.0

Good service

Waisa M. 
Rating:
4.0

Customer did not leave a comment.

Jaime C. 
Rating:
5.0

Very fast and reliable! Great customer service

Larry B. 
Rating:
1.0

Agent refused to show how to work the strap at first asking for $20. After arguing that it wasn't my first rental he was never asked for $20 he walked outside to show. Upon returned I was asked to back the trailer in a very tight space with no one guiding, once parked I had to un hook the trailer as no one was here to help then call the 1800# to let them know I returned the trailer as the agent told me to leave it there and I would receive a receipt later. This location is total mess.

alain B. 
Rating:
5.0

Amazing experience...Went above and beyond to Help my move.Eric is a good man.

douglas H. 
Rating:
2.0

Flexible phone support, truck stopped in middle of traffic

JADE Z. 
Rating:
4.0

Customer did not leave a comment.

MARIE J. 
Rating:
5.0

I can't say enough about Eric at the Miami location. He is a kind and caring person that is a great representative of your brand. He went out of his way to help my daughter and me and it left a profound impact on me. Thank you for all the help!

brad R. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
1.0

Staff didn't help us hook up the tow dolly because apparently they didn't know how to. Told us several times to just call their “boss” to figure it out. The boss arrived and started backing out of the lot WITH the car already on the dolly after we were told several times not to do that ourselves. Spent over an hour trying to leave and ended up taking the car off and using videos online to mount it again. Lack of professionalism all around.

Andrea S. 
Rating:
1.0

Customer did not leave a comment.

JONATHAN K. 
Rating:
5.0

Customer did not leave a comment.

Miguel A. 
Rating:
5.0

The manager was very friendly and helpful! An outstanding customer service!

Carlos T. 
Rating:
5.0

Everything was as to be expected quick easy and efficient

Mujahid A. 
Rating:
5.0

Customer did not leave a comment.

Precious C. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Amazing service, really easy and very professional! Highly recommend this place to rent a truck. Be back very soon!

ROMAIN L. 
Rating:
3.0

Customer did not leave a comment.

JULIAN G. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
4.0

Customer did not leave a comment.

Brandon O. 
Rating:
5.0

Great service

ANITA H. 
No reviews have been submitted for this location.

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