Already perfect
David D
Customer Reviews for Autoworks Automotive Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wouldn’t recommend any u haul place to a friend
Nicholas Hair freshener in cab
Cheryl AThe location/vendor was ok, however I was completely floored with the additional fees. I was not aware that the fees would accrue so high for the mileage AND you have to refill the tank. This went well above my intended budget and next time I will just pay for movers to move my stuff.
Alex MParking lot is not big truck friendly especially when towing a dolly.
Sheila CMy move took overtime and they were very gracious without being
Etta EWas charged for gas when I picked up was half of tank and that’s wat I brought it backed on!
Shamika SThe truck AC shut on and off. It blew out hot air. I drove 2 1/2 hours in 90 degree weather with the truck constantly blowing hot air. That truck needs to be fixed. And needs an alignment
William RLee was so very nice and so helpful!!!
Linnea MEasy pickup and drop off through the mobile app. However, I will not use U-Haul again. As I was up charged for an ABSURD amount due to the minimal mileage I put on the vehicle during my move. In the finest print, it must have been mentioned that there was an .89/mile!!!!!!!!! Absolutely ridiculous!! Next time, I will SAVE MONEY AND EFFORT by hiring a movie company! You should be ashamed of yourselves.
Bradley VThe staff is top notch and friendly!
Erika SFriendly service the equipment was available and it was a quick and easy transaction
aundra jGreatly accommodating and helpful. Thanks so much!
Edwin GEasily booked online and Lee was amazing with check-in and check-out of the vehicle. Lee is accommodating, efficient and friendly. Excellent experience all around - highly recommend!
Mindy CNothing it was flawless.
Dwayne Every accommodating and delightful people
William wSmooth reservation, pick up, drop off. No problems.
Joseph SExcellent friendly service also!
William FVery nice and friendly! Great place! Fast and Knew what they were doing ! Professional.. made The process easy!
Stephanie BSecond location I was told to go to. First location no vehicle. Second location no vehicle. Told me I should have called first. Why was I not called if no vehicle available? Ended up with larger vehicle than I needed. Not a good experience.
Keith DThe Uhaul truck smelled like wet dog or mildew. I had to empty a can of frebreeze.
Steve MThis was the second time I rented from this locatio and both times, they were so friendly and went out of their way to help me. I had a very bad experience with S.Plaza location, and even after they attempted to blackl ball me from any other location renting to me.Autoworks listened to my side of the story and made a truck available to me. I have a part-time lawncare business and use their trucks because my truck is down, and I had already lost 2 days of work due to the other location refusing to rent to me because I had a temp drivers license from DMV while I was waiting for permanent to come in the mail. I even had a copy of my valid drivers license attached. The manager at S. Plaza not only refused to rent it to me, she was extremely rude and did an email alert to prevent me from getting a truck. I got the license in the mail the next day and reserved the truck again. I walked to get it which is about 2 miles from my house. and I was told there were not any rentals of any kind available to me and my confirmed, guaranteed reservation was cancelled. I then walked to Auto works from there. which was another mile or 2, and told them what had happened and they helped me get a truck to be able to take care of my customers. They were awesome and saved my day. Thank you so much for helping me.
KELLYMICHELLE WMisinformation about the drip off location
Kaushal TEverything was perfect!
Angela DHonestly it wasn’t too bad until i started driving, when braking the uhaul truck was shaking really bad. Had the truck for 4 hours cost was $90
Jaydah QGreat Customer service - very accommodating and flexible. Would work with this office again for sure
Naomi EGreat customer service coming and going.
Jessica CBrakes are weak
Alex VThe guys there helped me out tremendously, my plans to move got pushed up a day because of bad weather in the forecast and I walked in without a reservation and they were able to get me a truck that day.
David RThe people are friendly & nice to talk to.
Elston HNone
JEFFERY BThe guys at the shop were very helpful and friendly. Would rent there again!
Richard MAn elderly man employed by Autoworks Automotive Repairs was extremely rude and unprofessional towards me. When i arrived to pick up my trailer and asked for it his reply to me was “there’s a wall in front of me, i can’t see what you are talking about” in the most condescending tone. When i told him that was rude he immediately placed his fingers over his lips as if to shut me up because a female employee was on the phone. That’s something you do to a child at school not a customer at the business. He then asked if i received the text to upload my ID, i replied “no”, he again replied rudely saying “well i sent it to you a couple of times”. He sent it and i received it right there and then. Fire Lee, that’s how you could improve customer service. Otherwise i would NEVER recommend that business for any U Haul pick up.
Daniel ASuper nice and knowledgeable staff
ENEA CThe key box was not working. I waited an hour to tell someone about the problem. It was 98 degrees.
Verneeda AThe location and the employees were great. But whoever puts in the orders for U-Haul needs to learn that when someone is using truck share 24/7 not to put it in the system as a hand delivery. Had to wait until the location to open to start the mobile phone pick-up because someone at U-Haul put it in as “Hand Delivery”. Other than that it was fine.
Timothy TThe air conditioner went out on the truck and they are an automotive place with a mechanic should have check the truck out before renting it.
David PI made a reservation at a different location but received a text that it had been transferred to another location as their 10’ truck wasn’t available. I get to the new location more than 10 miles out of my way and of course they don’t have me in their system. Next thing I know I’m told I have to take a 20’ truck for twice the cost, but I said that’s not necessary since I’m just picking up a couch. We finally compromise w the 15’ truck. Of course there’s a dead spot where I can’t access internet on my phone so I have to walk a block to pick up signal to upload pics of my license. Fine. Go back inside to check out. I tell her my billing zip code has changed but she’s in such a hurry that she uses my old zip from my license. Doesn’t go through. Updates the zip and now there’s an error code from the duplicate attempt and my card blocks the transaction. Cool. Now I have to use my friend’s card to check out and Venmo her the money. So I get outside for the walk around inspection and of course the mileage/gas and truck serial number don’t add up to what’s on my phone. They gave me the wrong truck bc they couldn’t find the keys for the truck assigned to me in the system. Whatever. Go pick up the couch and top off w fuel, get back 1.5 hours later to explain that they gave me the wrong truck but I had taken photos of the mileage for them and had the fuel receipt to show that id topped off. Another 15 minutes down the drain while the one girl trained the other girl on how to fix this in the system. What a mess!!!
ASHLEYKRISTEN GI can't answer questions about my drop off location because it was after hours when I dropped it off
Michael WGreat Service
Chris BRent utility dolly get one to use free
Denise CHonestly I would delete this location from you pick up spots. They messed up my pick-up time, tried charging me with 190 miles over what I drove, tried charging me for fuel even though I filled it up.
Clee OHaving to use my phone to take pictures and record various things was not what I expected to be doing. Consequently I did not provide the requested information correctly, only what I could gather without having keys.
ELOY FGreat Customer service! I wish everything this easy.
Jonathan HYour self pickup/mobile app is terrible
Noel WVery helpful and friendly.
GAILPATRICE HNothing! Pickup location and staff was awesome and very accommodating (and entertaining!).
SARALIZABETH NI tried to change my drop of location from VA Beach to my home in Oakland Maine. I was first told that it would be no problem. When I contacted the dispatch?? They said I could not change it. I barely had the trailer over one day on a 3 day use. Now I have to rent another trailer (perhaps I will shop) to trailer the car from VA Beach to Oakland Maine.
David NAwesome
ANTHONYASHBY B