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ALEXANDER F
Customer Reviews for Avenue Tire & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was a very quick and great expierence.
Richard FParking is VERY limited and backing out when leaving is super scary. Unable to view oncoming vehicles.
Collette BJennifer is a great customer representative. I would definitely return to the same location when I need another truck in the future.
Lisa MSmall parking lot if there wasn’t a spot on the street next door we would have had no place to park. They had to shuffle around a trailer just to fit our trailer in the lot. Staff was very nice though and helped remove the trailer and moved it by hand into spot.
Brandon HVery pleasant staff
JONEL MAwesome service, awesome people
ROYAL SStaff were very courteous and helpful.
William ZRoy was great!!
Darrell BThe crew at the drop off were helpful and polite but not able to explain the two day rental requirement
Bryant GPick up and drop off places and people were both GREAT. Pleasant people. Very welcoming and easy. Thank you.
Riley DThe guy that had the store was so nice and helpful! He helped us so much . I would definitely go back and recommend. To drop off the lady was so nice in the phone exceptionally nice
Stacy RI had to circle the block 6 times to wait until there was room to drop off and uhaul is saying I owe $40 in gas for that!
Beth-jo GExcellent friendly and professional service. I dropped my trailer off and I was out of there in minutes. I would definitely use that location again.
Brian FNothing...everything was just fine!
Patrick YHave a receptionist to check in/out with. They get busy and you have to wait for assistance. A receptionist would eliminate the problem.
RICHARD PMy contract was originally with the Thompson location, but was directed to the Ventura Ave location when I arrived. The truck was just delivered there by someone who had wanted it for a bit more time, but was told it was promised to me. Although I was asked to wait while they cleaned it, it was still filthy. Upon getting home, I had to sweep it out and wash the windows so I could see where I was going. The truck did run wonderfully though.
Gregory LPricing was ridiculous because you picked up in Ventura, CA. I could see paying 1900 to 2100 but $2626 never again and I move along of merchandise.
Douglas BWas extremely difficult to drop off. Wouldn’t pick here again
Kyle MPerhaps add locking gas caps so rental could be received full of gas. It is difficult to return with proper amount of fuel if not received full. Either we pay extra high fuel cost for Uhaul to “add” or we put in too much gas. Either way, Uhaul “wins” the gas charge game. This isn’t the first time I’ve noticed this and it seems intentional.
Debra CGreat service. Very friendly and professional.
WAYNE FThe person that checked us in definitely made it quick and easy to return the truck.
edward mEverything was perfect staff was amazing super awesome friendly staff. Extremely helpful in explaining how the trailer and strap downs work. very polite and respectful. Honest good people i would recommend them to everyone.
Tony AThey were very beautiful human beings and helpful. I am so glad we chose to rent from them. Thank you.
Frank AVery friendly. Hooked up the trailer.
David Wthe woman that helped me could not have been better! she was quick, informed, and wanting to get me started right
tracy mfriendly helpful nice would definitely use again
melissa rNothing to suggest at this time.
Andrew MRoy ran a great shop …. Very accommodating exlent service I’ll do business with him again Beth Harake Santa Barbara Staging
William Dthis has nothing to do with this location. I'm upset that u-haul changed me pickup location 2 days prior to my pick-up. It went from just down the street to 30 miles away. It added 2 hours to my situation as well as extra miles that I had to pay for, had to pay for an uber ride to the new pick-up location, etc. and nobody cares or is doing anything about it.
Benjamin DThe car dolly straps to secure the car to the trailer were worn out and had to use personal equipment to ensure the car was safely secured. The left turn signal and brake light did not work.
Richard H2 gentlemen there helped me out tremendously I even asked them to get my truck and backup the trailer he was very kind very knowledgeable thank you so much
Scotty DAbsolutely no issues, very friendly on site staff and will definitely rent from this location in the future…
Timothy FEasy quick return
Chandra FBacking cameras in the truck would be very helpful
Marija MRoy was very helpful with the information I need in regards to the UHaul truck and picking up the tow dolly at another location. Very nice man.
Christina FVery disappointed that I had pre ordered to have an appliance dolly with my truck pick up but the morning we arrived they did not have any and dodge Ven bother to notify me! I would not rent from this facility again.
joseph gHonor what you tell your customers when it comes to cash deposit
Danny Rdirty, packed, hard to get help, hard to load on to hitch, had to load from street and block traffic, not well planned, not enough room on site. they acted like they were doing me a favor helping me. I could tell they wanted to work on cars and that the rental thing was cutting into their time they could work on cars.
robb dFriendly staff
Karen LVery easy and efficient drop off.
Michael BI rented a van with no problems whatsoever. The rental process was quick and the equipment was clean and well maintained. I will definitely rent from this location again in the future.
WEBSTER PVery nice people Extremely helpful
robert bYes, maintain vehicles better.
Vickie BVery helpful.
William ZThe man who rented me the van was very professional and went the extra mile to make sure my experience was top notch. He has a great sense of humor and made the check-in process painless and quick. I would certainly go back to this location and rent again when needed. Great service!
WEBSTER PClean the windows
Regal MVery organized and friendly
Lorie LImprove the website. The damn thing wouldn't allow me access. And be more up front about ALL the charges that go into renting the $19.95 cargo van!!!! This is the biggest sticking point with my experience. Your misrepresentation of cost left me very sour on U-haul and I will not be a return customer. Nor will I be sending anyone this way.
ANGELA CLocation was closed even though it was during normal hourd
JAMES GNonetheless!!
KEN WPeople here are very nice, the lady that helped me was very helpful and I might just use this location again for another short move in 6 months
Noel HJen was very helping here and provided great customer service.
DONALD CGreat customer service. Helped out a lot when we arrived.
MARK VCalled earlier in the day and the man was very rude dropped off after hours there was hardly anywhere to park the truck because they had a food truck there with a lot of people and people taking the parking for the U-Haul trucks never again
JOYCE K