Customer Reviews for Aww Auto Rental LLC
(U-Haul Neighborhood Dealer)

592 reviews

1871 S Western Ave   Marion, IN 46953

(765) 664-1419

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(765) 664-1419

1871 S Western Ave
Marion, IN 46953

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Nothing

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
3.0

I think some specific signs telling where to park the vehicle would have been helpful. I did not want to get in the way of the business or customer parking, so I just ended up parking next to the other U-Haul truck that was in the lot.

BRYCE S. 
Rating:
5.0

Great service.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

BRENT K. 
Rating:
5.0

Customer did not leave a comment.

EVAN E. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

JOHNA S. 
Rating:
5.0

Customer did not leave a comment.

SYDNEY G. 
Rating:
5.0

Customer service was excellent!

MARK B. 
Rating:
5.0

I don't know if you can improve, everything was top-notch. The Westgates were knowledgeable and great to deal with!

terry S. 
Rating:
5.0

Nothing everything was very quick and easy…Thank You

KIMBERLEY S. 
Rating:
5.0

Customer did not leave a comment.

CHENG FENG L. 
Rating:
5.0

Na

GERALD C. 
Rating:
4.0

Well they took 111$ out of my not account not half an hour after I left with their truck. I did not rent any extras like a dolly, blankets or anything. Why was 111$ taken from my account before I returned the truck ? I thought they charged me exact miles not the estimate I gave them

CLAYTON Y. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

My husband and I rented a 15 foot truck from U Save on Western Avenue in Marion, IN. The couple who run that business are a great face for customer service and made our experience of moving so much better. We were so thankful to have met them!

Cameron Y. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Well...the only issue I saw that could be better are the questions on the survey, it says that by answering them it will help with mine and other ppls next rental experience...but the 3 questions I was given were very vague and didn't really get into my rental experience, even tho it was a good experience, nothing in the survey really let me express more than simple responses, other than that...i saw little room for improvement, evrything was streamline and on point, keep up the good work, thanks

Adam B. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

The people were great, helpful, and friendly.

SYDNEY G. 
Rating:
5.0

Customer did not leave a comment.

REBECCA G. 
Rating:
5.0

Customer did not leave a comment.

SHIRLY W. 
Rating:
5.0

They had our information immediately, checked us in without any difficulty and were very nice

LOUIS T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Jeff was helpful and down to earth. He was helpful and accomodating.

JEREMY W. 
Rating:
5.0

Very friendly helpful and informative staff. Couldn't ask for more!

BRANDON N. 
Rating:
4.0

The service was great and the people were very nice. Thanks for helping us. I would recommend this place anytime.

annette T. 
Rating:
5.0

Customer did not leave a comment.

EMILY M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Made my move easier. The trailer pulled real nice.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Sonny W. 
Rating:
5.0

Customer did not leave a comment.

JO ELLEN H. 
Rating:
5.0

Customer did not leave a comment.

PHIL F. 
Rating:
5.0

Customer did not leave a comment.

PHIL F. 
Rating:
5.0

would have been more convenient to do paperwork day ahead with timed for the Sat morning pick up, but that is my only "complaint". Staff are always friendly and helpful. A great agency! Thank you.

BETH C. 
Rating:
5.0

The location that we picked the truck up from (Aww Auto Rental) could not have been more helpful. The owners were very nice and helped us when U-Haul told us our reservation didn't mean anything (will get into that in a second). They helped us with finding a new truck. Now onto U-Haul, and their costumer service and experience. Was absolutely horrible. We were told we would receive a call two to one day before our reservation date. We never received this call and actually tried calling U-Haul ourselves but we're put on hold the whole time. We weren't able to find where to go to pick up our truck other than where we made the reservation (U-Haul). They didn't have a truck there and called U-Haul for us. He was then put on hold for 20min and then hung up on… then he called again and was put on hold for another 30min until we finally were bounced around to someone within your company that could tell us where we could get our truck. Whoever the person on the phone was needs training in costumer service or to find a new career choice. He had told us that despite our reservation made a month in advance, that you all had no new trucks until that Sunday (two days after our reservation date) and that there was nothing they could do to help us. We had family members that were driving out of state to help us and a land lord expecting us to be out of our apartment by the day of our reservation and we were stuck. I asked what the point of a reservation was, why we never received a call earlier about no trucks in the area, and if they could do anything for us. The response I received was rude and full of excuses. We were told that they were just soooo busy to do their job basically and that they couldn't make that many phone calls to reach us and tell us. No “I apologize we should have called and there is no reason we couldn't”, but instead basically a “I forgot to do my job and we felt too busy to care”. I was obviously upset by this response and he continued to argue me on the matter as though U-Haul was not at fault. The worst experience I have had with anyone in costumer service. Sometimes a simple “I apologize we messed up” is all that is necessary… not fighting the costumer and coming up with excuses. Suffice to say, U-Haul made no effort to find us a truck in the area and just told us we were on our own. Again, the worst experience we have had to date with a moving company. I want to clarify, the Aww Auto Rental in Marion Indiana was the ones that helped us and was able to get us another truck. They were the ones that called asking about another truck in the area and even told us to go to a possible competitor as they knew our situation and that we needed a truck. They found us a bigger truck than we had reserved and gave us the same price as the previous one. They were nothing but helpful and made it possible for us to move. In regards to U-Haul, I think they should really take a look at how they treat their costumers, and with that who they hire to handle the phones. Definitely need a ton more training for their job.

Colton D. 
Rating:
5.0

Would recommend tire pressures be checked prior to rental.

Dale D. 
Rating:
5.0

The staff was very professional and helpful.

Jodie H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY SCOTT S. 
Rating:
4.0

Customer did not leave a comment.

MARTHA V. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Bill P. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

The staff was super friendly, and I plan to use them again when we move in a month.

Matthew J. 
Rating:
3.0

Explain in more detail the drop off process we were told just to lock the truck and drop the key but when returning it were asked to take multiple pictures that we couldn't take.

Anthony K. 
Rating:
3.0

Your billing on this unit sucks, I returned on the date promised but was 4 hrs late according to you on my contract and was charged extra, will not rent from you again!

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

scott O. 
Rating:
4.0

Customer did not leave a comment.

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN E. 
Rating:
5.0

Good friendly service! The staff is willing to bind over backwards to help!

DEBORAH T. 
Rating:
5.0

Customer did not leave a comment.

Sheryl H. 
Rating:
5.0

I especially appreciate the gentleman that took the time to help me change out the correct ball hitch on my vehicle. This assistance was above and beyond and is exactly why I will be doing business with them in the future. Thank you, bless you and please stay safe! Scott.

scott J. 
Rating:
4.0

We reserved the truck over a month in advance but two days before we were to pick it up we were called and told it would not be available at the location we reserved it at. We then had to drive 30 miles away to pick it up. When we arrived it was not yet available. We had to wait 30 minutes for the truck to arrive from the previous renters and the owner did not have time to clean it before releasing it to us. The owner was very kind and was not informed that we would be picking the truck up.

Dale L. 
Rating:
5.0

Very pleasant. Very helpful.

JOHN B. 
Rating:
3.0

Customer did not leave a comment.

CHYRON A. 
Rating:
5.0

Easy access, friendly staff. It worked out great!

CHRISTOPHER O. 
Rating:
5.0

Totally satisfied with the service

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
3.0

Location has changed names and was not updated on the contract or website.

KLAS GUSTAF H. 
Rating:
5.0

I didn't get my receipt in my email..

LORI S. 
Rating:
3.0

Office was closed...

JAMES K. 
Rating:
5.0

N/A

KEVIN T. 
Rating:
5.0

Everything went smoothly, your Guy did great. Will use you again whenever we have the need. Thanks for making your rentals affordable.

JERRY B. 
Rating:
5.0

Great service!

Kent G. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

SHERON C. 
Rating:
5.0

Nothing. It was very good

Wesley H. 
Rating:
5.0

Customer did not leave a comment.

BILL S. 
Rating:
4.0

Didnt get mu deposit back because the said i paid with a card

Amber H. 
Rating:
5.0

Customer did not leave a comment.

Taralee B. 
Rating:
5.0

The place i dropped it off at said i wasnt getting my deposit back because i paid with a debit/credit card

AMBER H. 
Rating:
5.0

Nothing everything was just fine

Jason D. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

Madalynn M. 
Rating:
5.0

Customer did not leave a comment.

hardee M. 
Rating:
5.0

I think the only thing was filling up the gas gauge beyond full. Even though the gas gauge pointer was on full there was still a lot tank space to fill up on gas. So I filled up quite a bit more 7gallons to make sure after going only about 8 miles. I'm sure I didn't have to but just wanted to be safe. Overall very good and considerate people.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Dropped off after hours and stepped through the drop off process online. Worked well.

DANIEL S. 
Rating:
5.0

Do you woman at the counter was very nice and helpful I will return when I needed a trailer or something else

EDWARD T. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. 
Rating:
4.0

Customer did not leave a comment.

JUDITH J. 
Rating:
4.0

Customer did not leave a comment.

DANIEL G. 
Rating:
4.0

Customer did not leave a comment.

AJ H. 
Rating:
5.0

Customer did not leave a comment.

Paula W. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

LEVI M. 
Rating:
5.0

I was not told in advance there was going to be a $100 deposit. Not happy about it.

JERRY S. 
Rating:
4.0

Customer did not leave a comment.

Jeremy P. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
5.0

truck was great, the car hauler was too small and created tremendous problems for the entire trip. NOT the fault of the vendor.

Neil H. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer E. 
No reviews have been submitted for this location.

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