Customer Reviews for B Secured Self Storage Hwy 49
(U-Haul Neighborhood Dealer)

735 reviews

2999 Hwy 49   Angels Camp, CA 95222
(Across from Glory Hole Sports store, online directions are incorrect)

(209) 813-2991

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(209) 813-2991

2999 Hwy 49
Angels Camp, CA 95222
(Across from Glory Hole Sports store, online directions are incorrect)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

mark b 
Rating:
3.0

The app is very frustrating to use. I was hauling furniture. Had to go home and clean the hay out of the trailer to use it.

Ronald D 
Rating:
5.0

Customer did not leave a comment.

Ron A 
Rating:
4.0

Very bad phone experience with changing the drop off location for the trailer. I was initially told when making the reservation by your phone service that I could change the drop-off location when picking up the trailer, but the pick-up location said I needed to call u-haul @ 888.328.4285 before dropping off the trailer. The person I spoke to at this number was continually speaking over me to insist I drive 2 hours round trip (Sonora) for the drop-off when there is a very large u-haul dealership 15 minutes from my home where I also have a travel trailer stored. She kept insisting there was no availability at the latter location and would not listen to me when telling her that its a huge open location that always has a spot, and of course they did (Hwy 49). The u-haul customer service person hung up on me so I changed the drop off by calling the closer u-haul dealership directly…so disappointing and frustrating. I’m guessing there was a reservation for the trailer at the Sonora location but I am not a delivery service for u-haul when there is a location at a fraction of the distance, especially after being told I could change the location at the time of making the reservation - shame on you and your customer service for attempting to place extra cost, time, and frustration on the consumer. Next time, I will look elsewhere for my truck/trailer rental even if the cost is slightly more.

Daniel B 
Rating:
5.0

Place was clean and friendly. Staff was fast getting us on our way. Renting again soon from them.

Amanda K 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R 
Rating:
4.0

We had our location changed multiple times when I talked to the lady she said that should would give us a free day for the inconvenience and I took her up on the offer but when I picked it up they had me pay for both days but other then that it was smooth just frustrating.

Jeremy S 
Rating:
1.0

Angels camp poor customer service. Just really laziness. Drop off location horrible No signs that indicate U-Haul place. Gentleman came over no hello just started accusing us of dent or scratch which of course not true. No email receipt of return. Somehow owe another $3.00. What???? Hopefully never again.

Suzanne B 
Rating:
3.0

Closing time of this place is 4:00 p.m. that is too early. Need to have some arrangement for late drop off or at least close at 5:00 p.m.

SCOTTIE W 
Rating:
4.0

This is physically a huge facility covering a large area. Major use appears to be RV storage

Alan P 
Rating:
5.0

I arrived early, but the owner/staff opened the gate and escorted me to the parking area. Super friendly.

Eric S 
Rating:
5.0

Great customer service everything was very smooth. The guy was very knowledgeable.

DEAN R 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L 
Rating:
5.0

Jimmy in Angels Camp was great.

Jon C 
Rating:
4.0

They were fast and friendly.

Amanda K 
Rating:
5.0

Customer did not leave a comment.

Joseph G 
Rating:
3.0

The person at the desk wasn’t friendly, but it was ok.

Debbie C 
Rating:
3.0

Customer did not leave a comment.

Brett R 
Rating:
5.0

Customer did not leave a comment.

Sheri D 
Rating:
5.0

The maintenance staff was very pleasant and accommodating as the manager was having lunch and not on site. The maintenance guy had the trailer hooked up for me and ready to do the paperwork by the time the manager returned. Having to do my drivers license by email and photos on my iPhone is a bit over the top !! just let the store take a copy.

Stewart T 
Rating:
5.0

Customer did not leave a comment.

Mary F 
Rating:
4.0

Customer did not leave a comment.

Greg G 
Rating:
4.0

Customer did not leave a comment.

Gil M 
Rating:
5.0

Customer did not leave a comment.

larry m 
Rating:
5.0

Customer did not leave a comment.

Desli O 
Rating:
2.0

The guy at the desk was rude and the office smelled of weed

Lyla W 
Rating:
5.0

Customer did not leave a comment.

Ronald M 
Rating:
4.0

Customer did not leave a comment.

Gil M 
Rating:
3.0

We had reserved an appliance dolly and told when we arrived there wasn't any left for us, it would have been helpful to know that beforehand.

Kristin C 
Rating:
4.0

Customer did not leave a comment.

Willem E 
Rating:
5.0

Customer did not leave a comment.

gary z 
Rating:
5.0

Customer did not leave a comment.

Saara W 
Rating:
2.0

Customer did not leave a comment.

Brandon D 
Rating:
4.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Customer did not leave a comment.

Anthony B 
Rating:
5.0

Customer did not leave a comment.

Patricia L 
Rating:
4.0

Only downside to this location is they don’t open until 8:30 or so. Everything else was good.

Ron A 
Rating:
5.0

Customer did not leave a comment.

LYNN B 
Rating:
4.0

Customer did not leave a comment.

ron c 
Rating:
3.0

Staff was helpful, but the truck was not clean and the windshield was full of bugs. Disappointed in that.

Kathleen H 
Rating:
3.0

Customer did not leave a comment.

DeLinda D 
Rating:
3.0

Few of the lights on the trailer worked. Had to wait for over two hours for a repairman to come. He was the best part of the experience.

James H 
Rating:
2.0

Staff stated they knew nothing about the uhaul vehicles and were present for office work only.

Mary S 
Rating:
4.0

no comment

Carlos S 
Rating:
4.0

Customer did not leave a comment.

William L 
Rating:
5.0

Customer did not leave a comment.

Jeff R 
Rating:
5.0

Customer did not leave a comment.

Jeff R 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R 
Rating:
4.0

Customer did not leave a comment.

AMY W 
Rating:
3.0

Staff very slow to get me checked out took too long to recieve the equipment back. There was some issue with whether I was dropping off at right location.

Michael d 
Rating:
2.0

Internet was down. The guy acted like he was high, did every so slow! It took a half an hour to get my truck!! I was scheduled at 10 I got there at 10. He just kind of sat there when I came in. It was like he didn’t want me to get the truck. All kind of weird

Debbi K 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
4.0

Customer did not leave a comment.

Andrew S 
Rating:
4.0

The server was rather dour, but got the job done! Hard to get into this facility.

Scott P 
Rating:
2.0

Since you are supposed to be able to return 24/7, insure company gives gate codes if needed. We called during business hours, and no one answered. We went to the location, but cannot get in until a patron, who had a storage unit gave us the code. Then when we got ready to leave after dropping the trailer off, we were locked in and didn’t know the gate code to get out.

Steven A 
Rating:
5.0

Easy pick up and helpful personnel. No improvement necessary.

Kris I 
Rating:
5.0

Customer did not leave a comment.

Paige R 
Rating:
1.0

The clerk at the counter was the biggest asshole I’ve ever met. This man should not be in customer service. I was taken aback at how rude he was over simple questions. He’s a prick.

Anneliese G 
Rating:
5.0

Customer did not leave a comment.

ROY E 
Rating:
5.0

Great customer service and support. Will definitely be using them again

Geraldine B 
Rating:
5.0

Great customer service and support. Will definitely be using them again.

Geraldine B 
Rating:
5.0

Whole experience was awesome

JULIANNE C 
Rating:
5.0

Customer did not leave a comment.

christopher b 
Rating:
4.0

Rented two trucks, a trailer, and furniture pads over the course of a month. One truck’s A/C didn’t work in over 100 degree days. One mix-up in how the pads were checked out to me resulted in a 15 minute wait to return them. Most people were polite and accommodating. One EE was lazy at the point of one-way return location. He couldn’t anticipate what was the next step in getting the pads out of my truck and just stood there until directed by his supervisor. For the most part it was an easy process renting and dropping off.

DON D 
Rating:
5.0

Customer did not leave a comment.

Aldo O 
Rating:
2.0

I had to travel 40 min to Angels Camp to find a 5x8 trailer to haul out of town. I originally called around to several locations including Manteca, Escalon, and Stockton. Manteca and Escalon never picked up the phone. I called the UHaul corporate number and got informed that some trailers are for in town only..wasnt told this at multiple locations I checked with.. I couldn’t believe how far I had to travel to find one of these after checking for a week. Customer service at the desk was bad at Angels Camp.. give them a call and you’ll know what I’m talking about.

Joel S 
Rating:
2.0

Customer did not leave a comment.

Lubosh Z 
Rating:
5.0

Customer did not leave a comment.

Harvey H 
Rating:
3.0

I think we were over charged for our milage. It was my fault I didn't pay attention to that. But according to google time line, ( I don't know if it's right or not) but they over charged us 24 miles. And at 1.29 a mile. When your moving and broke that's a lot of money these days. Anyway next time I will pay attention. And they never explained we could go on line to turn it in or about mileage. And taking a picture of gas gadge.

Kimberly M 
Rating:
4.0

Friendly staff great service !!

Alan T 
Rating:
1.0

After finally finding the place with horrible signage I found they did not have an appliance dolly that my reservation said they had. This was a key requirement for my move. I then paid for the blankets I never got. Just a dismal experience across the board.

Lee R 
Rating:
5.0

Ava was awesome

DALE B 
Rating:
4.0

Customer did not leave a comment.

Rick G 
Rating:
5.0

Customer did not leave a comment.

Richard G 
Rating:
5.0

Customer did not leave a comment.

Douglas L 
Rating:
5.0

Great Friendly Service!

Benno N 
Rating:
5.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Everything was perfect. ThNk you.

Katherine F 
Rating:
5.0

Customer did not leave a comment.

Lani S 
Rating:
5.0

lower price than the one down the street (another u haul) . thank you

RENEE S 
Rating:
5.0

Great service!

Kevin K 
Rating:
5.0

Customer did not leave a comment.

debbie v 
Rating:
5.0

Customer did not leave a comment.

LORITTA S 
Rating:
4.0

When I scheduled my truck it was for a different pickup location. However, that location did not have a truck to go one way. So uhaul had to schedule from a different location, costing me an additional 1200.00. Since the schedule issue was a uhaul issue and not my choice, I don’t believe I shou have had to pay an additional cost, especially since I had to travel an additional hour to pickup the truck. This was just wrong!!!

Rebecca y 
Rating:
5.0

Everything about this experience was excellent. Thank you for the great service!

Craig F 
Rating:
5.0

Your request/reservation system is anxiety producing.....as it turned out it was great....but one is not sure until right at the end. Other than that I found the experience excellent...easy from the pick up to the drop off. Good job!!!!!

Leslie O 
Rating:
5.0

Have utility trailers available

Sharon V 
Rating:
5.0

Nothing; it was a very fast process and the truck was clean and ready to go.

LEONARD P 
Rating:
5.0

Customer did not leave a comment.

Lori S 
Rating:
1.0

At pickup, the clerk told me I would pay 330 weekly rate plus 2x19.99 for 2 extra days. She put extra miles on the contract but said those would be refunded if I didn't use them. When I returned, the clerk said I owed 330 plus 2x89, even though I didn't use the extra miles. I've rented a lot with U-Haul and prior to this time I could always trust them to give me accurate rates and not try to scam me. I think it's just this particular location that's bad.

Maria M 
Rating:
5.0

Everything with the service was fine except it was the wrong truck. Wrong truck, no ramp, and to small. We had to get another trailer.

Carla S 
Rating:
5.0

The number of UHaul vehicles available to rent in the period since the pandemic worsened seems to have diminished, if perceptions can be trusted. Lately the number of available rental vehicles on-station has all-but disappeared, it seems, making for continuing squeezes for suctomers trying to find ready rental vehicles, particularly unless more advance notice is provided. WIth the current RECESSION still causing financial difficulties for many folks, its difficult to understand UHaul's shortsightedness.

Steve M 
Rating:
5.0

Absolutely nothing that u haul service is the best experience I have ever had and I have had many trucks I have rented from u haul that location in Angel's camp is the best..

SCOTT B 
Rating:
3.0

The day I ordered the tracks I talked to a girl and told her that I wanted a one-way truck which we could drop off in San Andreas where we live but when I got there the next day to pick it up she told me that I had to bring the truck back to that location in Angels camp because it was their vehicle. So it cost us the extra mileage that we had to pay to get it back there instead of right next door where we could have dropped it off. And one more thing the girl on the phone the day before quoted me at 1.01 a mile and it was 1.09 a mile when I got there the next day go figure

ROBYNN W 
Rating:
5.0

Customer did not leave a comment.

ERIK S 
Rating:
5.0

Customer did not leave a comment.

rich w 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

Agent was very friendly and thorough. I will definitely be back to rent from them again. Thanks you

ELIZABETH L 
Rating:
5.0

Customer did not leave a comment.

Rich B 
Rating:
5.0

Customer did not leave a comment.

JAMES B 
No reviews have been submitted for this location.

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