Received a phone call from Chris who informed me that he submitted a request for the cleaning fee I was charged for to be reversed. However immediately after Chris felt the need to remind me of my responsibility to in the future to check the back of the truck when renting. Which I found to be offensive considering it was your facility in Buffalo that turned over the last truck they had, to me dirty in the first place. My previous rental from NC to Buffalo was so much better the gentleman was professional and knowing the trip I had gave me the best truck he had available so I wouldn’t have problems on the road and walked the truck with me so I could see the back was clean. I did not get this profesional treatment in Buffalo. In the future I will definitely deal with a more professional company, thanks Chris and I’ll be sure to share his words and my experience with others.
Lawrence F
Customer Reviews for BBA Industries
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady that helped me was awesome, very professional
Tina R