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NICOLAS A
Customer Reviews for BBU Super Lube & Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only thing I have a problem with is the 4 separate pending charges for one rental. 2 for the amount I actually spent & 2 for the estimated amount. I could understand one of each MAYBE but 4 separate pending charges for over $400 apiece us fucking ridiculous. That's $1200 of "pending" charges above & beyond the actual charge. Fucking stupid. I've rented from UHaul many times in my life & this is the FIRST time I've had 4 pending charges. Wtf.
MELISSA MNeed to upgrade thier phone so when there are on another line you can leave a message
COLETTE HGreat service and great condition. Will rent again!
COSTAS NI was set back for my day a little bit because the wrong keys were in the locker for me. I selected mobile pickup because store opened later than I needed. I called U-Haul and the situation was handled by assigning me to the truck that matched the keys. Was frustrating for sure but was handled within a half hour of my arrival.
William RThis location is familiar to me as I have picked up and dropped off before. The only issue I have is that the lot is very small, and I am expected to park the trailer with my truck in a very confined space with little help. Again, I was only dropping off at this location because the website wouldn’t let me chose the location closest to me, or this location either. It was the pickup location who was able to switch my drop off to here, but even they couldn’t select the location I wanted, nor could they explain why.
DAVID AI had zero issues with the Private location. They were direct and ready for business. Sorry if this rating affects the private business rating. It is not my intention. My average three star rating is for the corporate App appointment system. I would of rated it below average two stars but I feared it would reflect on the private business location. Sorry again if it does. I made plans which could not be changed to move residential locations based on my original u haul appointment. The app stated the truck was on location for my appointment pickup. An agent responded later by phone to arrange for a new location pickup because the truck was in fact not on location. No biggy still in the same town. I ask d the agent if the truck was physically at the new location and was verbally assured it was. After the new arrangement I received a second call stating the same thing had happened. The second location did not have a truck available. I had no choice but to make a third arrangement at the Valporaiso location which they were great and everything worked out but I had to to payout more for mileage because of the distant location. Sorry again if this affects the private location. You were great. They corporate app sucks for truthful availability.
JACOB SFriendly Staff and very Helpful!!!!! Will use and recommend every time needed
BRYAN RI love BBU UHaul! Hannah & Salam & Karim are amazing. What I DON'T LIKE is UHaul contacting me saying they are moving my pick up to another facility (20 mins away where BBU is 5 mins away). Adriana was professional when I called to inquire why my booking was moved. She said it was because BBU did not have a truck for me. I spoke with Hannah and they did have a truck and it was reserved for me. Adriana said it must have been a scheduling miscommunication. She then connected me to scheduling. They tried to offer me 79 cents a mile to go to Portage. Why would I drive 20 mins out of my way. The 79 cents won't make a difference when I have to drive further. Also, this is the 3rd time UHaul has tried to move my booking. I will NOT use UHaul App to book ever again! I will also advise my friends and company to NOT use the app and to call BBU direct. If BBU did not have what I needed, then Hannah would have directed me where to get a truck. BBU is TRUE CUSTOMER SERVICE! This is why I ONLY BOOK with BBU!
MELISSA POutstanding service, excellent front desk clerks, very helpful and friendly
JOANNA BSuper nice people, even backed the trailer in for me since I'm not great at that
BRIAN BGet satellite radio
THEODORE PKeep offering a great deal for when someone needs it. Thanks again
JASON BBe better informed on the vehicles that can be used. Our 2021 Camry hybrid now has a check engine light on because we used a tow dolly. We were told it wouldn’t be a problem. It’s a problem.
ANTHONY CEverything is great at this place fast service very well explained just the uhaul we we're rented did not drive great kept pulling to the right even before it got loaded up which wasn't not over all safe but the people are pleasant and very helpful
HAYLEY CMaybe I didn't read all the info that was sent to me by U-Haul, but filling out all the info, the alternate person, their phone number, would have been great to have it done prior to the day of. The U-Haul videos were helpful. It was overall a great experience.
Jonathan DThe 5x8 trailer we rented smelled like livestock animals. It had straw and mud on the inside floor and ramp area. The trailer did serve the purpose we rented it for and functioned properly.
DARICK DThe truck was clean and the staff was helpful. My only quibble is the Uhaul parking lot lacks parking for your vehicle when dropping or picking up a truck.
SHERRY HVery easy to get in and out. Thanks!
BLAKE GHe shoveled the snow out of the trailer for me!! Can’t ask for more than that!! This location is always well stocked, fast and efficient.
LARRY WThis was our first time renting a van from this location. The people were friendly and exceptionally helpful. We will be renting from here in the future.
MICHAEL BYour personnel should not bill people for insurance when they did not request it on the original quote for service. I have purchased a hitch and rented 4 trailers on the past 6 weeks. This is a first for insurance charges
ELBERT BBBU U-haul is the ONLY U-Haul I use! They are efficient and fast! BEST IN THE AREA!!! Hannah & Salam are REMARKABLE and will work their magic to help you! THANK YOU AGAIN!!! ~ Melissa
MELISSA PThe girls at front desk was really friendly, professional. Helpful
ALYLECE BI think that if someone is renting a toy hauler that they should be instructed to bring 2x6”s to load the car with. That would make the whole job easier
EDWARD HGreat experience!
Cindy Meverything went smooth thanks guys
mike mThe pickup process was amazing amd the people had me out and on the road in no time. I will honestly only go.back to the place where I picked up the trailer from.
MICHAEL DGreat service
JAMES KExcellent service, Very helpful with completing the online registration to obtain trailer requested
Stanley LThe previous rental at ameripawn had no keys. U haul was quick to respond and move my reservation. However I was offered a half refund that I was not provided. I need to follow up on that.
Matthew CPick up of the truck was smooth, lady was nice. Truck was clean. Now driving the truck was a different story. Once the truck was up to speeds of 60+ the truck would buck, you could feel the truck shifting gears. It was loud. I returned the truck because I didn’t feel comfortable driving it. I had already loaded many HEAVY items on to the truck. I was told the only option was to get another truck. The lady was nice and helped me. Because of the issues with the truck I was late picking my son up from school in order to cut down on the per min late charge from the school. I had to call for someone else to pick up my child. The money I paid for helper I lost because I paid them up front and they had to leave for another job site because I was not home. Then when I called and asked for some $ off because of the issues with the truck I was told she would call me back.! Nothing!! So I called U-Haul directly and was told that the field agent SAID the truck was working fine and it was rented out after myself. I explained to the customer service rep that I have rented over 25 U-Haul trucks before and this one was by fast the worst. This experience has made me never want to rent from U-Haul ever again. Of course let them tell it the truck was working fine since this was one of their bigger trucks that they didn’t want to have taken out of use on a busy first week of the month.
SABRINA SThe equipment was very well maintained, and drove very easily. I ordered the biggest truck u-haul offers and it was very user friendly. Furthermore, the young lady that rented the vehicle to me was very courteous, knowledgeable, and organized. She made the process easy. Highly recommend!
Shane WI have never had to take my own photos of the truck I am renting. I was unable to follow the app., and when I went in to advise the woman at the desk that I was having trouble, she told me "well don't do it". Very disappointed in the lack of help.
JANIECE STrailer was perfect. After hours return was challenging.
TIMOTHY MThe employees were incredibly helpful and even helped me find another location for equipment when we had an emergency. 10/10 experience
BENJAMIN Ngreatservice!
JACEK JGreat experience.
KAREEM EService was great no issues.
RYAN SCannot think of anything
JERRY SGreat! Thank you!
ANDREW EGreat customer service
LARRY BLack of additional supplies (e.g. blankets, ratchet straps) was unfortunate, but understandable. Having more stock on hand would of been nice
Aaron WIT WAS THE BEST
ANTHONY MGreat, friendly service!
MEAGAN BOn a Sunday morning I had a 9:30 pick up for a 20’ truck. While there were several people ahead of me, her clam and professional demeanor made at me ease and while I’m a patient person, made me feel even more patient. While I was stressed about my task, she was patient with me and explained things in a way I didn’t feel like an inconvenience. I appreciated her immensely. Give that woman a RAISE!
HEATHER GI’m sure it is cost prohibited, but cruise control would have been a fantastic addition for such a long time driving. Otherwise, the truck was well maintained, clean, and ran great. Also, the helpful stickers in the can were very informative. Thank you to the staff for being friendly, informative, and answering all my questions!
DANIEL OThe customer service there was extremely helpful and kind. Hannah was the person that assisted me at this location. Hannah was professional and kind. She went above and beyond, to hep me troubleshoot issues with truck availabilities. I would truly only return to that location for future U-Haul reservations.
THERESA FCustomer service is always great which is why this location is our favorite rental facility
IAIN HExcellent Customer Service !!!
Jonathan HEverything went smoothly with my rental
VICTORIA EThe lock was broken on the back door. It was clean but had a broken lock. The lady at the desk was awesome. Just broken lock and door hard to go up n down.
KEITH PI drove 5 miles. Not 13. The gas gauge never even moved, that’s how little I drove it. I also had it back by 6pm same day
LYNN FGreat to work with
RAYMOND DMy experience was great. Thanks!
JEREMIAH KI needed a U-Haul right away and I was so glad they had one available. Staff was very friendly and nice and helpful.
APRIL DSetting up the reservation was easy. Contract was explained well. The truck was clean and easy to drive. Would recommend to a friend. Convenient location.
KATHLEEN S