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STEVEN R
Customer Reviews for BBU Super Lube & Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This whole experience was frustrating from the start. I reserved a truck online only to get a call later to inform me the location I chose to pick up my truck did not have the truck available that I reserved online. If the truck was not available from that location I should not have been able to chose that option from that location. I chose another location with the representative that had called to inform me my original location was unavailable. I chose another location with the representative on the phone and received a text and email confirmation guaranteeing my truck only to receive an email and text 2 days later indicating my pick up location at yet another location. I called the 800 number to question why the location was changed again. The representative I spoke to was unable to tell me why and transfered me to scheduling where I was on hold 45 minutes just to be disconnected. I called scheduling directly only to be on hold yet another 50 min to yet again be disconnected after 45 min. I called scheduling again and was on hold over 60 minutes so I voluntarily ended the call. The next day I called scheduling again and was finally able to speak to a representative who could not give me a clear answer as to why my location for pick up was changed the second time other than my second location did not have the reserved truck available but guaranteed I would have a truck for pickup on the day needed. When I went to the location to pick up my truck the location was closed. Thank goodness I was able to figure out how to rent the truck after business hours as there was no instructions on how that is done given beforehand through either email or text. Once I logged in to retrieve the truck the website wasn't working properly and I had to enter pictures and information 4 or 5 different times before it finally went all the way through. Then when I get thr truck there was no dolly in the truck that I had reserved. I had to call the location the following day and make an extra trip to that location to pick up the dolly which was yet again very frustrating and inconvenient. Then of course when I drop the truck off the location was closed and thankfully I was able to figure out how to return the truck after business hours. Again, no email instructions on how to do this so the less tech savy person would have had trouble returning the rental. This whole experience was definitely not convenient. Do better uhaul!
Cariann MEasy, straight forward on the web part of the reservation . At the time of pickup, the owners were helpful and pleasant and we were on our way. Dropping off also quick and easy. Much easier than I previously remember getting a truck a few years back. Thanks!
JULIE WParking is a little tight when returning vehicles. If I had parked my personal vehicle a little farther south, I would not have been able to get it out when leaving.
JOSEPH WEasy drop off
ROBERT AThe staff here is always great to work with!! Considering how cost effective and easy it is to rent a small utility trailer for yard work, chores, etc, I'll be renting here fairly often from now on. Might even use one to haul extra gear for camping trips or similar, not much room for gear in a 2 door Bronco, LOL!
ERIC WThere’s no lack of knowledge with this location and they were very accommodating for my drop out off.
DANIEL SThe employees at counter very courteous and helpful.
LAUREL PFriendly and efficient. Can’t ask for more than that!
LARRY WConveniently located. Helpful personnel.
TIMOTHY OThank you very much! We didn't have a reservation, but you had exactly what we needed and we could get it that day.
WALTER BThis place is awesome, I would recommend this place to any and everyone I know or come across!!!!!!!
MICHAEL RHannah is amazing and so EFFICIENT! This is the ONLY U-Haul dealer I will use.
MELISSA PRelief the vehicle congestion
RICHARD BIt was convenient that we could drop off the key after closing
CRAIG DYoung lady at front desk was very kind and professional.
JACK BThe peeps that set me up with a car hauler were all friendly & professional. They made my experience pain & drama free. Thank you Busy Bee Auto. 👍👍
CRAIG YI was charged a cleaning fee and a safe trip fee. I only moved clean boxes
Wayne FThey do a great job at this location!
DANA GHas always been a great experience. The staff is great, nice equipment and an overall great experience. I will definitely be going back in the future if I need a rental again.
BRIAN SThe rental agent was fast, courteous and great to work with.
BENJAMIN A.
THOMAS KPretty simple process.
BRIAN WThis U-haul dealer is top-tier, easy to find location, with staff members that are knowledgeable and friendly, 10/10 would recommend this location to anyone in the area for their moving needs!
KENNETH FThey were helpful with the issues I had from my pickup location.
Brandon WNothing, it was perfect!!
Jonathan BI just wouldn’t recommend U-Haul period..my first and last time.
Maurika JThe lady who took care of me was very nice, and very helpful.
BRIANA Cwe move a trade show booth at different times throughout the year. whenever we can we try to rent from this location in Valparaiso. the people that help with our arrangements are always friendly and know what they are doing to get us on the road with what we need.
IAIN HThe girl at the counter took my keys right away and took care of everything. Very good customer service. I was extremely pleased.
RANDY BDon't change a thing.
BRUCE CIt was closed when I returned the vehicle but it was easy and the key return was well marked.
DOUGLAS BHidden fees!
DENNIS Svery well maintained and friendly staff
DONALD EExelent service
Fernando GWe always use this company when we rent . Excellent service always a great experience!
LETICIA BEvery contact I had was very positive and excellent
THOMAS SI still have not received the revised amount back in my debit card . That should be more prompt but overall you guys do good work
JAMIE JMy rentals are continually checked in late and I’m billed an extra which I have to request get corrected. This is the 2nd or 3rd time
Isaac RGive the customer the option to lock the U-Haul. The truck we rented had a pad lock attached to a chain, however there was no way to lock it. They only provided us a key for the ignition and not the pad lock. We returned the truck after hours. The next day a representative from this location left me a voicemail advising that the dolly I rented was not in the u haul and if I did not return it by 5 pm I would be charged an additional fee. I reviewed my cameras and saw the movers I hired put the dolly back into the U-Haul before they left. When I called the location to advise them of this, I was spoken to in a very rude manner by who I suspect was the owner of the location. He insisted that I was financially responsible. He then called me back to advise that the dolly was found. Not a great experience for anyone who is experiencing the stress of a big move.
JENNIFER SGreat customer service, Knowledgeable and helpful people.
ARTURO AFast, friendly service. The trailer I rented was in excellent condition and performed its job without any problems!
DENNIS SStop charging extra without any explanations
AMBER PDrop off location was closed. There were no space to park the trailer. The parking was mud parking not asphalt. There no equipment to unload the trailer. This is very heavy and requires jack …. Had to ask strangers on the street to help me
HAYTHAM FI got great service with the crew here. Thank you. jc
JEFFREY CEvery person at this location totally understands great customer service.
TIMOTHY HBBU in Valparaiso is the BEST UHaul dealer in the area! Hannah is wonderful to work with and is so knowledgeable! Karim the owner is very kind and always helpful! The only thing I did not like is the UHAUL company kept changing my order from a van to a 10' truck. The UHAUL Company didn't even ask me! Thankful that Hannah is so observant that she caught the change and called me and corrected the order! WHAT A GEM HANNAH IS!!! UHaul needs to NOT mess with people's orders without their consent. BBU thank you again for your help and wonderful service and professionalism!!! BEST UHAUL DEALER IN VALPO!!!
MELISSA PThis guy is the best. They helped me out alot and I highly recommend it
SAVANNA RVery easy and peacy, thank you bbu
KAREEM E