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Brianna N
Customer Reviews for BBU Super Lube & Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented from this location before. Just like prior rentals, this one was as exceptional.
THOMAS KPLEASE CHECK OVER TRUCK'S!
Anthony LShe went out her way to help and fix thing
ANTHONY ZThey took the key from us and said they would take care of the checkout. It was an auto shop. I wouldnt expect to be "clean". It was not dirty outside of that.
ERIC RThey are always very helpful!!
Dana GEverything was exactly as advertised. Great vehicle in great condition. Thanks for everything!
STEVEN TSatisfied. Friendly and helpful check out person.
Debra MRude different steps to take every time all sorts of stuff do the job right
RYAN FThe online check-in system was down. The clerk noted 13/16 fuel. When I got out to the truck, she had already left for the day. The needle was closer to 3/4. The app was down so I couldn't do the walk around. I filled the tank to the same level when I returned the truck, but they still charged me 11 dollars for gas.
ANDREW IWe were very pleased at our experience here. We will definitely use them again.
Michael FVery friendly and helpful people. Very accommodating!
John RFriendly and helpful staff. Very reasonable pricing.
Mark KI'm a very satisfied return customer.
Bruce CHighly recommended!
Michael MSuperb service!
KENNETH AVery friendly, efficient, professional and easy going. We had a seamless experience at BBU Super Lube. Highly recommend this location. I have had nothing but great customer service renting from UHaul. The app is excellent and easy. to use and customer service is just an added bonus. Thank you for all that you’ve done to help people like me for so many years.
Michelle KEverything was good, no complaints.
CHARLES LExcellent check in process and friendly staff.
Jack Na little pricey
MATTHEW GUHaul system was down when I arrived to pickup. Luckily they knew about my reservation and had my cc on the reservation. They were able to let me have the tow dolly and follow up after their system came back up. Definitely harden the UHaul system from going down.
Denny MNothing comes to mind. Owners were great to work with
THOMAS KGreat customer service.
JANE MSand all over floor of box compartment
Joseph PThe app is a complete piece of shit. Couldn’t even do the pre check or the drop off. Luckily the people at this location are just amazing.
Miguel GCan we please get a better mobile experience. The pictures don’t load and it’s extremely time consuming and tedious.
DERALYN Mbrought a mower on saturday, needed to move it on Sunday. I used your internet site to order a trailer and was very pleased that the BBU Super Lube & Auto Care was open on Sunday for a few hours. The staff was very helpful with hook up. thank you very much
frank cThey didn’t have tho in the You put your stuff on
LUCINDA TWe wanted to pickup the UHaul at 8 am. But when we got there it took about 20 minutes before we could actually drive off the lot. Submitting pictures of drivers licenses and getting approved as drivers could've been done the night before but UHaul doesn't let you do that until you arrive. After we were almost home with the UHaul we got a call that we couldn't leave personal vehicles there so we had to take more time away from packing to go back and move our personal truck. This is something that should've been given to us as an instruction for this location in the UHaul app. If I ever need to rent a truck again I will not be using UHaul.
Joseph BPut 25 bucks worth of gas in the tank and then assholes put 27 more dollars. I didn’t use 13 gallons of gas to drive 65 miles. U haul is full of crap
Richard RThey were great and organized. All vehicles were placed ready to go. Great location
Paige BEverything was as expected very professional and straightforward
HERNAN CGreat customer service, above and beyond.equipment was In excellent condition, we were very satisfied.Thank you
Lisa BWhile the exterior was not the cleanest, the gentleman met me when I pulled in and was super polite and helpful. To me that is the most important thing
Geoff VStop with the hidden fees
ISAIAS IMore lighting in lot for night drop off it was pretty dark.
Marty DHad what I needed last minute. Incredibly helpful in ensuring the trailer was large enough for my needs. Made great recommendations! Will definitely use again!
rACHEL RNothing that comes to mind. The young lady who assisted us was extremely courteous and helpful
Ralph CAwesome experience and friendly people
Felicia NI'll be returning to BBU Super Lube & Auto Care for future rentals. The staff was very friendly and it was very close to my home for pick-up and return.
Allen HGreat people to deal with.
MICHAEL HVery friendly and knowledgeable staff, made the process very easy
Howard SCheck in was super easy and quick. The truck was very clean and easy to use. The representative who signed me in was very friendly and courteous.
VICTORIA EAlways great service
BRIAN SWhen we went to pick up the U-Haul during inspection, both windows were rolled down passenger and driver. Everything appeared to be clean inside, but after we close the windows and picked up the truck there was a strong smell of marijuana. Tar still stuck in the whole truck we were already on our trip we didn’t return, however it was so awful. We had to stop by air freshener to put in there to try to make the rest of our trip we had the truck for about 15 hours and all of us returned back to our house with headaches. The owner just squirted a little air freshener in there called it a day very disappointed.
Norman HPlease make.sure to have the vehicle.set out and ready for the customer. I could not take the initial pictures of the sides of the truck without moving it as the truck was tightly parked between two other trucks.
JOSEPH MThis was the smoothest and easiest experience I’ve had renting a U-Haul truck. Couldn’t ask for better customer service. Thanks!
ADAM HEveryone working here was very friendly. Have used them in the past for motercycles and will continue to use them
CHASE HHeather is very good at quoting prices, quick summary, quick out the door, quick process on return. Professional and honest service. Repeat customer. Connor
CONOR Fthis location was a complete pleasure to rent from. the young lady who helped me at the counter was very helpful. I appreciated them being open on Sunday and I would recommend them. again, the customer service was excellent
Robert TCustomer service is great. Parking lot is ridiculous to get in & out of. No room.
JULIAN VGreat customer service, very helpful.
ERIC MEverything was a great experience and everyone was very nice and professional, My only recommendation would be a preference for a diesel powered truck when using the 26 foot truck
THOMAS BThe staff was very helpful and offered assistance when things weren't quite as planned on the on-line reservation. The truck seem unusually loud while driving. Most likely an exhaust leak. We reported it when we returned the truck.
ELIZABETH BCharged double for boxes and would not buy back extras. Scam Buyer beware
Paul Sgreat service, great people.
JACEK J