Customer Reviews for BC Tool Rental
(U-Haul Neighborhood Dealer)

Rating:

5.0

They were super courteous and so nice.

Rating:

5.0

Really nice staff

Rating:

2.0

Make sure equipment doesn't fall apart when leaving the rental location. Had a S hood on the safety chain of a car dolly rental fall off within two blocks of the rental location leaving after renting it and it went bouncing away. It wasn't properly crimped on the chain link.

Rating:

1.0

Well first things first the people renting the trucks shouldn't tell me that as long as I have the truck returned by Monday before they open when I rented it Saturday and then when Monday rolls around they charge me for 3 days of rental and over draft my bank account because of it and the uhaul want to make me wat 48 hours before someone will get back to me. Needless to say I payed 235 dollars for a 30 hour truck rental and the people I rented to told me I was fine as long as I retired the truck by Monday before they open.

Rating:

2.0

I have rented probably 20 uhauls over the last several years and the entire experience this time was out of the ordinary and absolutely awful. The guy at the register seemed bored with his job but I put that aside until the remainder of my experience. The truck was dirty. The transmission seems to struggle shifting which made gas economy practically non existent. It drove very different that any I have had. It also bounces a lot more than any I have had and seems to have a lot of play in the steering wheel. For someone not familiar with larger vehicles they would likely really struggle to drive this truck. Half the brake lights did not work, which meant turn signals did not work either so I had a family member follow me everywhere to avoid being rear-ended. The driver seatbelt gets stuck and will not let you out. The passenger door does not always latch You have to really slam it or it will pop open. We loaded a second load late in the evening with the intention of unloading the next morning. When we parked we got a couple things from the back and the door on the back would not close. It took 3 people and several tries which were very loud and upset the neighbors at 1am to get it to close so we did not have to unload it then. The door on the back was pretty consistently an issue but that was the worst time to get it to close. The dolly was also beyond its years and the wheels sometimes felt like they were not as loose as one normally is and it made it difficult to steer, maybe from wear and tear. Sincerely the only thing that was a positive about this entire experience was that I didn't break down.

Rating:

5.0

It was a pleasant experience. They were very kind and helpful. Will recommend them to all my family and friends.

Rating:

5.0

Easy to finish transaction and drop off equipment

Rating:

5.0

BC Tool was an easy location for after hours drop off. I parked the truck easily near other UHaul trucks and the key drop box was easily visible.

Rating:

3.0

The truck was dirty inside. The floors were not swept, and the ashtray was used and not emptied. It had only a little more than a 1/4 tank of gas. These trucks should be cleaned and filled with gas before pick up!

Rating:

5.0

Equipment was clean, staff was friendly and helpful. I did not realize until after i started my 1013 mile drive that the cruise control, horn, and reverse lights were not functional on the truck. Cruise control not working made the drive incredibly inconvenient. This was not the fault of BC Tool Rental.

Rating:

1.0

They had 4 people in the place. One guy was trying to get me out the door with the equipment, answer the phone and fix the printer. It was like watching a circus without the tent.

Rating:

5.0

I had already completed the contract for a trailer rental when it was discovered that I had no wiring harness. All of the staff worked to find a solution, including arranging a location for the wiring to be installed. It was excellent customer service that resulted in everything working out above and beyond my expectations. Thank you!

Rating:

3.0

There was a check engine light on on the truck. A small chip in the windshield. The strap for the left tire on the car trailer slipped three times on our trip. One of the employees made a sexist joke, my mom was with me when that happened. It sounded like they were giving us a couple extra days and miles for free. They did not, we were charged for it. Over all, an alright experince. We got a truck and were able to pack it. So I guess they got their side of the job done. But I would not recommend this place.

Rating:

1.0

Got charged when I shouldn't have I check the truck in my self and then I still got charged 3days later and try talk to them show them still didn't get fix I'll never use u- hul again or any one I know

Rating:

4.0

For some reason the sales person canceled my reservation and put me in as a walk in mess up my return delivery at my destination not sure what happened but I did question her when I got the receipt, but she ensured me it was just a day less than I reserved reasoning for price difference, overall they were nice and helpful but just need more experience at the system or something

Rating:

2.0

Returned the truck with a little more than the agreed 1/2 tank, but it was reported by the vendor at 3/8 of a tank. Cost me an additional $42.

Rating:

1.0

Absolutely ridiculous & will never pay for one of these again! Drove 40 MAYBE miles and I paid for 20 INCLUDED IN THE PRICE somehow they are saying i drove 49 from Chesapeake to ironton and back.. 17.9 mile there and 17.9 miles back 0.7 mile from my apartment to the b&c tool in ironton to take it back.. my calculations are not adding up and my card was charge 125.68. Had i know the price would be this ridiculous i would've never rented!!! They charge whag they want when they want!

Rating:

5.0

Bob Cleary snd company are class acts!

Rating:

1.0

Wondering how I rented same size trailer at the same store 2 weeks prior to this and it cost me almost 500 dolllars ….. this time it was a little over 200 dollars ? That's a substantial difference. Could someone explain to me why this happened?

Rating:

5.0

Very professional

Rating:

5.0

quickly taken care of and helpful

Rating:

1.0

An older man in the store was extremely rude when we confronted him about an issue that came up during our mobile pickup. A younger man was very helpful and worked with uhaul over the phone to reassign us a truck after someone left with our truck that was assigned to us.

Rating:

1.0

Please make sure that the trailer is hookup accurately and the brakes are functioning. The trailer was hooked up to a 2021 F150 with towing package on a 20 inch height hitch when a drop to 18 inch needed to be done. When asked, the guys at the U-Haul said it was OK. Not true. The trailer bucked when braking, the guys said that was OK. Not. For anyone who has done towing, you know how import hitch height and braking is. I had to get a drop and correct the issue before we drove for 400+ miles. It fixed the bucking. While driving downhill, we experienced major sway. The trailer was loaded right. The brakes were not working accurately. It felt like one side was not kicking in at the same time as the other. We ended up having to take backroads and more time to make the trip. Next time I see a person driving a U-Haul, I am going to pray for them.

Rating:

5.0

The hitch connection for the ball is too loose and it is not adjustable. U Haul should go back to an adjustable hitch that can be tightened which will reduce the clatter when towing a trailer.

Rating:

2.0

I got in the truck and the check engine light was on. Given that I was going to load this truck with my stuff and drive a couple hours obviously I wanted to feel secure in the truck so I asked for another one and they kind of acted like "oh it just does that" I had to basically insist on another truck and the guy literally went with me to make sure it didn't also have a check engine light on.

Rating:

5.0

Everything went great. Thank you U-haul.

Rating:

5.0

Not incorrectly charge customers without their permission.

Rating:

5.0

Nothing they were excellent with everything and VERY polite and friendly I've used U-Haul ALOT and Don

Rating:

3.0

I rented a U-Haul on February 10. I also rented two dollies and blankets but I'll pick the truck up early and the dollies and blankets were in there. So when I took The truck bag I spoke to the guy that runs cc tool rental and he said he forgot. So I got an invoice from U-Haul a few days later and those items were on there. I immediately sent a dispute to have been taken off I wasn't gonna pay the rental bill until that was taken care of. I have never heard back from anyone about this in my card was charged with the amount the other day and he yes I would really like to haveand the difference refund it back to my car

Rating:

2.0

Truck was great. The man that rented out the truck to me put insurance on that I did not want. He actually said “and here I'm suppose to read a bunch of stuff.”, while rolling his eyes.

Rating:

3.0

Unhooked trailer myself.

Rating:

2.0

I was charged for 1/2 dozen furniture mats I never received. I also slipped and fell on their lot when trying to check trailer before pulling out. I don't blame them for this because snow and ice are expected but it didn't make the experience any better once I was charged the extra amount.

Rating:

5.0

Good folks and good service!

Rating:

5.0

Excellent customer services.

Rating:

5.0

Very friendly and very helpful. Thank you Kyle

Rating:

2.0

After waiting in line almost 30 minutes - the girl locked herself out of the U-Haul account and couldn't help. I had to then go out and do it online

Rating:

5.0

I had excellent service. They went above and beyond helping me get what I needed. I will be going back.

Rating:

4.0

Engine light was constantly on, the low tire indicator was malfunctioning, the windshield was filthy on the inside and the drivers side door kept coming open.

Rating:

3.0

I had the truck for 4 to 5 hours and was billed for two days. Kyle said he was unsure when I returned it because they are closed Sunday even though I did a mobile check-in. I had to call and ask for a refund. Waiting on that to show on my credit card.

Rating:

4.0

Charged insurance when I specifically requested that I not have the insurance on my reservation and during pickup of the trailer.

Rating:

5.0

The location I used was B C tool rental and they we great. Very nice and helpful staff made the experience easy and very helpful. Will recommend them to everyone.

Rating:

5.0

People where very polite and very helpful in my rental would highly recommend them at Bc tool to any one.

Rating:

3.0

When I returned trailer they unhooked from my truck the trailer moved forward and dented my tailgate the people at the rental location told me it was not their fault but mine and would not do anything about damage to my truck

Rating:

4.0

App was easy to use to drop up when business was closed.

Rating:

4.0

App was easy to use to drop off at this location when it was closed.

Rating:

5.0

Nice and professional