The use of the no contact mobile pickup was difficult and horrible.Joseph M.
BC Tool Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Arnold B.
Customer did not leave a comment.ada D.
Customer did not leave a comment.Meghan T.
Great customer serviceTimothy B.
This is my second time to get a uhaul from this location and each time it was the same one each time had body odor smell it also was really dirty I had to wait for them to clean and disinfect which I don't think they are doing as required.CLIFFORD J.
This will be the only place I will do business at. They are fast and very helpful on the spot. Customer service is great. They helped me when I needed it most. Definitely will be coming back in the near future! Recommend them %100!Matthw C.
Customer did not leave a comment.Sarah A.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.David E. L.
Beware as there were charges charged to my credit card 2 months after the uhaul was turned in on time and undamaged. This is not acceptable.TERRI B.
Great service. They went out of their way to make sure everything was clean and ready!!!!Robert C.
Customer did not leave a comment.Roger N.
Have the employees turn the Open sign on when they Open,also I was asked to tow a Trailer to the drop off in Chillicothe,which I did and was told I would receive compensation of $50 dollars off of my bill,also was supposed to get 100 miles free,was told that I only had 84 miles free and charged .Randy C.
I always read off of BC tool rentals employees there are very courteous and helpfulCynthia S.
Customer did not leave a comment.Denise G.
Nothing. They were excellent.Kelton C.
They were great. Stayed past closing time so I could get the equipment I needed. Awesome customer service.Montez G.
Great service as always. I've been doing business with them for several years, wouldn't go anywhere else.STEVEN M.
Customer did not leave a comment.JOSHUA S.
Everything was so easy! The staff was very friendly and helpful! Loved handling most of this online! Thank you for making this trip to take furniture to our grandkids less stressful!MICHAEL T.
Customer did not leave a comment.charles C.
They Told Me My Account Was Paid But Charged me 250 2Weeks LaterAshley O.
All was greatJerry P.
Great serviceGEORGIA D.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.Steven R.
Folks in Ironton couldn't have been friendlier. Easy in and Easy out. Had everything we needed plus.Kevin R.
Customer did not leave a comment.DAVID B.
Great staffjoni C.
Open the store on time and lower your rental rates.Edwin V.
More enthusiastic. Supposedly couldn't find any towns near me after i already looked on the u haul sight and had no problemsJeremy P.
Customer did not leave a comment.Justin R.
I was charged $175 for my rental. I returned it after 4 hours. The receipt that I was given says I was only charged $100 and refunded $39. But I have proof in my bank transactions that I was actually charged $175. They told me to call corporate u haul so I did, who can only pull up the same receipt that I was given. Where is my other $75? I smell a scam. Still trying for a resolutionShana P.
Customer did not leave a comment.Kenny C.
There was confusion about the truck reservation, seemed to come from someone not doing their job? The extra time taken at pick-up to sort out the problem caused issues with the moving plans that had been made. The entire reason for making the reservation was to streamline the pick-up process and ensure I received the truck I needed. Employees were pleasant and helpful, but did not take any responsibility for the glaring mistake - they just passed the buck for a few minutes and then offered a discount. We are grateful for the discount but it wasn't necessary. Equipment was in good shape and mostly clean.John F.
Customer did not leave a comment.Craig S.
moving house and inside trailer was muddy, was dry but muddy dust through out the trailer. we swept it as clean as we could but would be nice to have a clean trailer floor and not muddySEAN H.
My transaction reciept said I would be charged $42.09. My finalized bank transaction was $100.00. I was over charged by $57.91. I want my money back.marisa H.
Customer did not leave a comment.DAVID L.
The personnel at the rental counter seemed to have no idea that my information had already been entered online through the website reservation process, so we did it ALL over again. What should have taken ten minutes turned into 40. I even had a printout with my reservation number, but that didn't seem to help. Very strange.Chris A.
Customer did not leave a comment.Charles F.
Customer did not leave a comment.Jack F.
Customer did not leave a comment.Peanut D.
Customer did not leave a comment.vonda J.
I was informed from U-Haul that I could not pick up truck from reserved location and had to pick up about an hr away. This was impossible. I called BC tool rental where I reserved the truck in a panic. They were able to send an employee to Huntington to get the truck and have it for me the next morning. This is the second time I used them. The best customer service. Tina from BC rental went above and beyond to make this happen. Unfortunately the truck was not clean and little gas. That's how they received from the other dealer and no time to clean truck. Bud was very apologetic for the condition of the truck. Will rent from them again #1 in my bookPaula M.
Customer did not leave a comment.Cynthia S.
Gas tank was on 3/4 it wasn't full. The inside of the truck was dirty. Drivers seat had something on it.Jason C.
No problem.Royce L.
Over the past 40 moving while in college and during the 23 years in service Bob and his team are by far the best I've experienced with U-HaulRoger W.
Employees were very kind, made me feel like family! I would recommend them to anybody around.RYAN D.
Customer did not leave a comment.Mick C.
Nothing. Staff ste great.joni C.
Customer did not leave a comment.Mick C.
Bob and his staff are very professional and easy to work with.Mick C.
Customer did not leave a comment.Kevin C.
This location is the only one i rent from excellant customer servicrCynthia S.
Customer did not leave a comment.Robert C.
They were so nice and helpful. If I would ever have use for a U Haul rental I will definitely be going there. They such a verity of things to rent. I know there is a couple of things that we will be renting from them in the future.Eric M.
Customer did not leave a comment.Phillis L.
Have the trailer hooked up and ready at pick up time.Michael K.
I want a refund for the gas as I wasn't going to put gas in it because the whole time I had it it smelled of gas and something was leaking....they had to send me to this location farther away because the other truck I had reserved wasn't available, please have someone contact me to discuss this bad experience and the chargesJoy H.
I had problems with the corporate haul agents over the phone understanding what I wanted and getting me a tow dolly set up. It took 2 working days to get the proper equipment available to pick up. It was sad. BC tool was great though...Dane B.
The staff there were awesome. Very fast and knowledgeable.Michael G.
My service was great with both dealers on each end of my move in both states. I did experience some water damage in a pod and have made a claim with the insurance company. I let them know so they would not rent that pod until repaired.Robbin R.
I have been there 3 times now and its excellent every time.BONNIE E.
Customer did not leave a comment.Rhonda M.
Very prompt service and very personable staff. Service was super quick and easy.Brittany J.
Customer did not leave a comment.Rebecca W.
Rude rental person in Ashland KY and Valdosta GA.michael A.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Cynthia S.
Super staff. Makes you feel like you're with familyScott W.
Customer did not leave a comment.phil R.
Customer did not leave a comment.Sherman V.
Customerservice is the best I've ever seen and I use U-Haul trucks regularly in my businessmatthew S.
I think that our experience with the employees was very good and the equipment was very well maintained but I do believe that it was very expensive, definitely not the same price as what it said online.Patricia H.
Customer did not leave a comment.BONNIE E.
Great to deal with!!!!BOB C.
The place was great and the staff were very helpful. Highly recommend this locationMichael G.
Bob and his team were a pleasure to work withDavid A.
Customer did not leave a comment.tresa T.
The customer service received at this location is the only reason, after my experience at the pick up location, I will ever use UHaul services.Molly M.
Personnel/Owner/Management very helpful and friendly. Did selection and paperwork quickly. Gave assistance and advise when needed.jeniffer S.
Customer did not leave a comment.Christopher M.
The truck was dirty and was falling apart they lie about refund your money if u take it back early.Plus the window was broken and would not go up and my girlfriends window would not go down.Michael J.
Nothing. These folks are great!Michael G.
Customer did not leave a comment.Easter H.
Great staff!!!!BOB C.
Was not told I need to pick up the dolly from the office. I am 54 and female I was expected to lift it in the truck. I have rented multiple U-Haul's and they are always strapped in the truck. Where is your customer service? It was on this past Saturday and the guy did not care. So I had no dolly for my movers to use. You need helpful staff.Cherie S.
Not a thing. It was fast and courteous service when I picked it up. Trailer was in great shape. Uhaul has never let me down when I've needed help moving. Thnx M.B.mark B.
Great customer service polite, friendly,and very knowledgeable. He made sure everything was working and explain the terms of the rental contract thoroughlyBOB C.
Customer did not leave a comment.James G.
Customer did not leave a comment.Arlie C.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.Patrick H.
The staff at BC Tool Rental went out of their way to make sure that I had a good experience. I would recommend them to anyone!David L.
All good. Equipment as promised. Thanks Ron Brown. Keep up the good workRon B.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
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We ship across town or accross the world!
We sell hundreds of products to make moving easier!