Customer Reviews for BC Tool Rental
(U-Haul Neighborhood Dealer)

446 reviews

1014 S 2nd St   Ironton, OH 45638
(Hwy 52 Dwntn Ext 93)

(740) 532-7843

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(740) 532-7843

1014 S 2nd St
Ironton, OH 45638
(Hwy 52 Dwntn Ext 93)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gary U. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

I had excellent service. They went above and beyond helping me get what I needed. I will be going back.

jessica P. 
Rating:
5.0

Customer did not leave a comment.

Cody B. 
Rating:
5.0

Customer did not leave a comment.

Glen H. 
Rating:
4.0

Engine light was constantly on, the low tire indicator was malfunctioning, the windshield was filthy on the inside and the drivers side door kept coming open.

Paul R. 
Rating:
3.0

I had the truck for 4 to 5 hours and was billed for two days. Kyle said he was unsure when I returned it because they are closed Sunday even though I did a mobile check-in. I had to call and ask for a refund. Waiting on that to show on my credit card.

William L. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
4.0

Charged insurance when I specifically requested that I not have the insurance on my reservation and during pickup of the trailer.

Dale H. 
Rating:
5.0

The location I used was B C tool rental and they we great. Very nice and helpful staff made the experience easy and very helpful. Will recommend them to everyone.

DANIEL V. 
Rating:
5.0

Customer did not leave a comment.

Brian Z. 
Rating:
3.0

Customer did not leave a comment.

Tony C. 
Rating:
5.0

People where very polite and very helpful in my rental would highly recommend them at Bc tool to any one.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Charles Q. 
Rating:
5.0

Customer did not leave a comment.

Emily J. 
Rating:
3.0

When I returned trailer they unhooked from my truck the trailer moved forward and dented my tailgate the people at the rental location told me it was not their fault but mine and would not do anything about damage to my truck

TIMOTHY P. 
Rating:
5.0

Customer did not leave a comment.

Charles Q. 
Rating:
5.0

Customer did not leave a comment.

MARION C. 
Rating:
4.0

App was easy to use to drop up when business was closed.

wilbert A. 
Rating:
4.0

App was easy to use to drop off at this location when it was closed.

Wilbert A. 
Rating:
5.0

Customer did not leave a comment.

Steffanie A. 
Rating:
5.0

Nice and professional

Mick C. 
Rating:
5.0

Customer did not leave a comment.

PAULA M. 
Rating:
5.0

As always, BC Tool was very friendly & helpful!!!!!

Dru P. 
Rating:
4.0

Customer did not leave a comment.

Gustavo G. 
Rating:
3.0

Customer did not leave a comment.

vernon B. 
Rating:
5.0

Customer did not leave a comment.

MARION C. 
Rating:
5.0

Customer did not leave a comment.

GLEN H. 
Rating:
5.0

Nothing.

TERRY W. 
Rating:
4.0

Stress the online check-in. We got the email offer but decided to wait till we got to the store. Big mistake. This store is very busy and the guy running the counter is extremely slow. It seemed he might be new to the job. If so, we understand and maybe the next time he will be faster. Very friendly, just slow.

Stephen M. 
Rating:
5.0

Great service

MARION C. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

Check engine light on, needs serviced. Gas was not full , but indicated full on contract when originally picked up. Not a deal breaker though. Was clean and available even with a short notice.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

Moving pads were not padded

Jeff H. 
Rating:
3.0

Wouldn't have been such a issue if we were able to pickup at same location. Ratchets for dolly were a bit rusted and very hard to use. We got charged extra because we went over 6 miles although that should get deducted because after we got the truck we had to drive another 13 miles just to get the dolley. We have used uhaul in the past but this last time was definitely unsatisfactory.

Maureen B. 
Rating:
5.0

Customer did not leave a comment.

Letty P. 
Rating:
1.0

The young man said the Computer kept freezing up and I believe that was true. Uhaul tried to charge me twice $1086 the truck was junk wouldn't climb hills. I was a CDL driver so I know junk that will climb hills. Then you sent me a text to drop it off at a place that was closed and gated but I passed two places that had U Haul‘s that were open. Then you charged me another $54 for gas after I put gas in it. You are a horrible company I have told everybody I know don't ever use Uhaul. The young man at the pick up location didn't even give me a pamphlet or anything I had to ask for a receipt which he wrote out himself. If I would have broke down I would have been setting on the side of the road a 61-year-old woman towing a car with a tow dolly and my 22 pound dog. I had no numbers to call can't talk to a live person I was on hold for an hour two actually speak to a live person to tell them that I had to drop the trailer and the dolly off at a location where anyone could have stolen the truck and the dolly. You're a horrible company you won't put this out there because you're a horrible company this review will never see the light of day you're horrible. I made sure that I told all utility companies in Ohio notTo use you I also told everybody in Florida not to use you. I ordered a 15 foot truck two weeks in advance got a 20 foot truck tow dolly hooked up wrong etc. you're a horrible company

JEWELL H. 
Rating:
3.0

Upon arrival, we were told the 15' truck we had reserved online had not been returned from the previous renter still. There was a 20' truck sitting on the street but was told only the 26' trucks were available. This was our only option because we didn't have time to find another truck before everywhere closed on a Saturday. We didn't feel comfortable with such a big truck, they did give us that truck for the same price as the truck we wanted but it was definitely a struggle.

Rob P. 
Rating:
5.0

NOTHING!!!! The guys at BC Tool were more than helpful and very nice!

Jeri C. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
3.0

Ii was told the truck was new but it drove like a freight train. And also it was very dirty. The floor board was covered in mud and the driver door had something spilled all over it.

KEVIN S. 
Rating:
4.0

1 main problem:" they ask me about insurance...I said no and the put coverage on any way cost of 25.00. 2 the tow strap on right side was short had trouble getting it to roll up.... it did pull nice both pick up and drop of was great... I dropped of the same day as picked up

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Incredible Customer Service. Fast and Easy

Laura C. 
Rating:
5.0

Great Service

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Melinda G. 
Rating:
5.0

Customer did not leave a comment.

Madison C. 
Rating:
4.0

The use of the no contact mobile pickup was difficult and horrible.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Arnold B. 
Rating:
5.0

Customer did not leave a comment.

ada D. 
Rating:
5.0

Customer did not leave a comment.

Meghan T. 
Rating:
5.0

Great customer service

Timothy B. 
Rating:
2.0

This is my second time to get a uhaul from this location and each time it was the same one each time had body odor smell it also was really dirty I had to wait for them to clean and disinfect which I don't think they are doing as required.

CLIFFORD J. 
Rating:
5.0

This will be the only place I will do business at. They are fast and very helpful on the spot. Customer service is great. They helped me when I needed it most. Definitely will be coming back in the near future! Recommend them %100!

Matthw C. 
Rating:
5.0

Customer did not leave a comment.

Sarah A. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

David E. L. 
Rating:
3.0

Beware as there were charges charged to my credit card 2 months after the uhaul was turned in on time and undamaged. This is not acceptable.

TERRI B. 
Rating:
5.0

Great service. They went out of their way to make sure everything was clean and ready!!!!

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Roger N. 
Rating:
3.0

Have the employees turn the Open sign on when they Open,also I was asked to tow a Trailer to the drop off in Chillicothe,which I did and was told I would receive compensation of $50 dollars off of my bill,also was supposed to get 100 miles free,was told that I only had 84 miles free and charged .

Randy C. 
Rating:
5.0

I always read off of BC tool rentals employees there are very courteous and helpful

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Denise G. 
Rating:
5.0

Nothing. They were excellent.

Kelton C. 
Rating:
5.0

They were great. Stayed past closing time so I could get the equipment I needed. Awesome customer service.

Montez G. 
Rating:
5.0

Great service as always. I've been doing business with them for several years, wouldn't go anywhere else.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Everything was so easy! The staff was very friendly and helpful! Loved handling most of this online! Thank you for making this trip to take furniture to our grandkids less stressful!

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

charles C. 
Rating:
2.0

They Told Me My Account Was Paid But Charged me 250 2Weeks Later

Ashley O. 
Rating:
5.0

All was great

Jerry P. 
Rating:
5.0

Great service

GEORGIA D. 
Rating:
4.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Folks in Ironton couldn't have been friendlier. Easy in and Easy out. Had everything we needed plus.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Great staff

joni C. 
Rating:
3.0

Open the store on time and lower your rental rates.

Edwin V. 
Rating:
3.0

More enthusiastic. Supposedly couldn't find any towns near me after i already looked on the u haul sight and had no problems

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

Justin R. 
Rating:
1.0

I was charged $175 for my rental. I returned it after 4 hours. The receipt that I was given says I was only charged $100 and refunded $39. But I have proof in my bank transactions that I was actually charged $175. They told me to call corporate u haul so I did, who can only pull up the same receipt that I was given. Where is my other $75? I smell a scam. Still trying for a resolution

Shana P. 
Rating:
5.0

Customer did not leave a comment.

Kenny C. 
Rating:
2.0

There was confusion about the truck reservation, seemed to come from someone not doing their job? The extra time taken at pick-up to sort out the problem caused issues with the moving plans that had been made. The entire reason for making the reservation was to streamline the pick-up process and ensure I received the truck I needed. Employees were pleasant and helpful, but did not take any responsibility for the glaring mistake - they just passed the buck for a few minutes and then offered a discount. We are grateful for the discount but it wasn't necessary. Equipment was in good shape and mostly clean.

John F. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

moving house and inside trailer was muddy, was dry but muddy dust through out the trailer. we swept it as clean as we could but would be nice to have a clean trailer floor and not muddy

SEAN H. 
Rating:
3.0

My transaction reciept said I would be charged $42.09. My finalized bank transaction was $100.00. I was over charged by $57.91. I want my money back.

marisa H. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
2.0

The personnel at the rental counter seemed to have no idea that my information had already been entered online through the website reservation process, so we did it ALL over again. What should have taken ten minutes turned into 40. I even had a printout with my reservation number, but that didn't seem to help. Very strange.

Chris A. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
4.0

Customer did not leave a comment.

Jack F. 
Rating:
5.0

Customer did not leave a comment.

Peanut D. 
Rating:
5.0

Customer did not leave a comment.

vonda J. 
Rating:
5.0

I was informed from U-Haul that I could not pick up truck from reserved location and had to pick up about an hr away. This was impossible. I called BC tool rental where I reserved the truck in a panic. They were able to send an employee to Huntington to get the truck and have it for me the next morning. This is the second time I used them. The best customer service. Tina from BC rental went above and beyond to make this happen. Unfortunately the truck was not clean and little gas. That's how they received from the other dealer and no time to clean truck. Bud was very apologetic for the condition of the truck. Will rent from them again #1 in my book

Paula M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
3.0

Gas tank was on 3/4 it wasn't full. The inside of the truck was dirty. Drivers seat had something on it.

Jason C. 
Rating:
5.0

No problem.

Royce L. 
Rating:
5.0

Over the past 40 moving while in college and during the 23 years in service Bob and his team are by far the best I've experienced with U-Haul

Roger W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top