I got lost finding the location, but the staff quickly helped me get directions. A good bunch to deal with. I would use again.
George P
Customer Reviews for BG Towing & Repair
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice truck
LARRY LNo improvements needed.
Curtis HGuy couldn't give 2 shits about the return. Also made racist comments about the Indian people at the trailer drop off location at Super 8 in Findlay.
Michael BStill waiting on a manager of the area to call me. The truck should have never been on the road . Front end alignment was way off had to keep the wheel turned left to go straight . As dusk started to fall I was informed by a motorist that I had a passenger headlight out (they should’ve seen this before they passed the vehicle off when they did the pre trip inspection) THEN when I’m getting ready to return the truck , the battery is completely dead! I had to contact customer service to get roadside assistance out. I asked with roadside assistance over an hour to get to me and I couldn’t return it when I wanted to , if I could return it around 11am the next day (was scheduled for a 8am return ) customer service said of course and moved me out to 11am. Once I returned it I was emailed my receipt and I was overcharged for ANOTHER day of renting since it was returned at 11 not 8am…. This has been by far the WORST experience for me renting a truck to move.. completely unacceptable ! From terrible equipment to being overcharged when the equipment didn’t want to work and it was returned late.
Jordan FStaff was very helpful!
Kristen JThere was no one there to drop of the uhaul
Arthur Scheck engine light on. did not receive the dolly i paid for.
Ryan FIt would be helpful if the on-line pick up was simplified as much as possible.
Edwin PVery Friendly,
Danielle LOnly one person at location seemed to know anything about the Uhaul rentals. Fortunately the individual was there, even though he was not supposed to be. Don’t know what I would have done if he hadn’t been there. Location is not clean, is not organized and I would strongly dissuade someone from using the location.
James BHard to get help on check in,
Rick GNo improvements are necessary. Very friendly and pleasant to deal with.
Curtis HOwner was responsive and had everything ready to go when I arrived.
Christian PThe truck was not full at rental yet the paperwork said it was. I had to put 6 gallons of fuel in the truck for a 26 mile rental, so with the price of gasoline this was a huge overcharge. I was also charged for one more mile than I drove - again, the paperwork was incorrect. This location appears to be dishonest, or perhaps it is a U-Haul scam.
Michael LGot the truck with 97 miles to empty and took it back with more gas said 143 miles to empty and was billed I have pictures of the dash of what it said as well
Maryjane PThe whole experience was simple and efficient!
John SThank you!
Sunny DThe Uhaul app is not efficient. I had a full cellular signal and the app was very slow loading/uploading pics and added too much time waiting when picking up truck and returning truck.
Jason MVery outstanding customer service. Was in and out with no problems
Stephen RThe van smelled very strongly of smoke, was dirty, and had trash in it.
Nicole BJust was not a good experience from start to finish.
Angie TRespectfully they were available when I needed them and that great. With that said there was no one at the location due to staffing, had to give my information over the phone to a location in BG, and had to hook up the trailer myself and send a photo to show the connection to my vehicle. I have never used a trailer let alone use it "one way" but I would not recommend this location strictly because of lack of communication and assistance
DEVIN DNothing,all was professional and quick,easy to rent there.this is my second rental from E sandusky street and I will keep returning to that location for rentals
ROCKIE FPick up was at 9. Store employee choose to go to different location in another town so no one was there to help. Online process took 20-25 minutes. After getting Dropbox code and keys, truck wouldn't start because parking lights left on. When called employee said he couldn't get someone there to jump truck until 45 minutes. Poor poor poor customer service!
Ryan VThe truck was parked in!! There were trucks beside it a river beside it and a van in front luckily my husband drove truck before and I helped guide him across the sidewalk just missing the guide wire on one side and the van on the other!!! It was ridiculous!!! I feel like this was on purpose because we did not want to haul the trailer we were asked to but it would have been in our way and make our trip a lot harder!!!
Stacie BVery thing was great
Roy CThe Driver verification should be done earlier. Say in the cold and ice waiting and lost a half hour of my morning
Robert NThe online check in is very slow and not user friendly.
Dennis TIt was clean but when I arrived @ my destination everything that was loaded in the back of the trailer was wet. Apparently a leak in the roof or around the back door.
JEFFREY RTruck has sticky residue on the floor by the center console and in the cup holders. There appeared to be ashes on the dash? Possibly from a cigarette, however the truck didn’t smell of them, likely due to there being no cloth interior for it to stick to. The engine serpentine belt and tensioner MUST be bad, because when hauling, with engine under load (accelerating) I had to listen to it squeal from Findlay OH, 15 hours south to Orlando Fl. Before returning it to the location in Winter Park. The front end needs to be aligned too, steering wheel is off center and you can see a difference in camber between the front wheels with the truck loaded and unloaded. This is gonna ruin the tires due to improper contact with the road. The box on the truck was full of leaves and dirt. Luckily i had no furniture or cloth items to haul. The trailer was great, did fine. Truck and trailer were returned to the Winter Park location in the same condition i received them in. Hopefully a technician there will service it better than whoever did in Findlay Ohio. If i had received it clean, i would’ve returned it clean. Frankly, disappointed i had to pay well over two grand to rent THAT vehicle. Wasn’t sure if it was gonna make it to florida but there was nothing i could do the day i picked it up because the Findlay Uhaul location employee was out with Covid and not on-site. The employee from Bowling Green had stopped by earlier in the week to set up the truck and trailer and leave the keys in a lock box outside. Which i was totally unaware of until i drove 45 north from Lima to get it because my local Uhaul didn’t have that truck and trailer available... All that just to find no one there and have to call the reservation number at Uhaul to figure out what was going on. I’m a mechanic, I’ve been in more than my fair share of gross shitbox cars, but for charging more than two thousand dollars? Do better Uhual, do better.
Benjamin LWe requested an appliance dolly and were charged but there was no dolly on the truck.
Chandler DBoth locations were acceptable. Not having a truck at the committed location was the problem. And not finding out until late Saturday that it would even be available Sunday even though previously committed was very poor.
Robert Mtreated well, everything was ready. when we took it back he checked everything and by the time I got home e mail with the cost and information. I would recommend to everyone thanks
walter CThis is one of the most organized, professional and friendliest U-Haul locations I have ever been to!
Steven SThe young man who helped me was excellent. Very professional and courteous. He explained everything to me and hooked up the trailer within minutes of arriving. Highly recommend this location.
BILLY DBetter corporate (internal) communication. Harold had all kinds of issues while using U Haul's internal computer. He was very patient with his phone/computer, while he was trying to get through the internal communication system.
J PI dropped off after hours using the return procedure on line.
David HThese guys went above and beyond what they had to do to accommodate us for this rental. They’re my first choice for any U-Haul needs!
Seth BI had an appointment to pick up a trailer and when I got there the guy in charge did not know how to do the paperwork. He did help me do it on my phone. The regular guy was not there-he had a Dr appointment. Finally another guy showed up and did paperwork and got me on my way quickly.
WILLIAM BI was disappointed that the local uhaul facility I wanted to rent from did not have what I wanted. I had to settle for one in Findlay.
James GIt was VERY easy to access, allowed for parking so we could pick our vehicle up on the return trip and the gentleman who checked me in was super patient and helpful. I would rent here again.
Kelly S