Customer Reviews for BP Division And Noble
(U-Haul Neighborhood Dealer)

Rating:

2.0

Incredibly misleading, app didn't function and I had to speak to at least 3 different reps over the phone to sort out initiating the rental. Staff behind counter was misleading and flat out lied about his ability to initiate rental, and then when I needed the key he had it behind the desk. I would never use this location again. Person I spoke with over the phone was very professional and helpful, walked me through the steps and was out of california (nancy?). I give her 10 stars out of 10. Previous phone reps could not assist and gave incorrect recommendations, to go to other location in the middle of Chicago at rush hour traffic.

Rating:

3.0

The rental is in partnership to the BP gas station next door. The staff at the BP was a young lady who was adamant she had to be a part of the rental process but didn't know exactly how. She wanted to see my app rental pictures for checkout and close out. The app malfunctioned as well at closeout and j had to send the final pictures via email.

Rating:

3.0

Downtown Chicago.... CROWDED... Could not find a parking spot...The BP attendant was NOT Helpful.... asked that "Drop at another location". Just when we were trying to determine the next best location..... the UHaul Representative pulled up in the UHaul Maintenance Truck... Walked directly towards us... Asked if he could help... and said "I will take care of that for you.." and all was well. He is the reason I would recommend this location... All business... Service was GREAT!

Rating:

1.0

Better customer service on site

Rating:

2.0

Poor WiFi so he couldn’t get the contract to load. When I asked if the dolly and furniture pads were in the truck, he said “if they aren’t I could call customer service” Then he told me I could look through the other trucks for my supplies. In zero degree weather, I looked through trucks for furniture pads. Finally found some but the were damp from snow and ice

Rating:

5.0

Location was great. App /website kept crashing but store made it easy.

Rating:

2.0

Rude. No place to park

Rating:

4.0

Pick up was easy. The only problem was that I was supposed have moving blankets. None were included, and the personnel said he had never seen blankets in any rentals. I had to drive to another U-Haul location to get the needed blanket. I have had to make several calls and several chats to get it resolved. I still need to make another call to resolve the billing of the blankets.

Rating:

3.0

Charged for a dolly and pads that were never provided. Disappointed. Counter staff was friendly but couldn’t help much outside the app to modify my reservation.