Dolly not present. Charged anyway. Apps failed to refund. Super hard to talk to customer service. Will never recommend U-haul.
Nathaniel C
BP Division And Noble
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60622
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Maybe you pass by this location often and you see several rental trucks. You think "surely, these one-star reviews are unique experiences, won't happen to me. I mean, there are trucks in the lot." No — it will happen to you. I had to rent three trucks. The original truck assigned to me wasn't in the lot. The second truck was in the lot, but the gas station clerk didn't have the key(?), and then finally the third truck was in the lot and the clerk had the key. Luckily I got a hold of U-Haul customer service and had them on the phone with me as I was working with the clerk. The app for UHaul wasn't updating in time to keep up with the changes so this nice employee was emailing me screenshots of the backend. The clerk was hesitant to accept the screenshots and called someone to ask about it — luckily that went well. But the UHaul app still didn't update in time for me to upload photos of the truck pre/post use. So, I had to deal with a different customer service person to show that I took care of the equipment. I don't blame UHaul customer service because they seemed equally as baffled as me that I had three different trucks associated with my account. The system isn't meant to deal with multiple truck rentals. I blame the location. I should've been able to take the truck assigned to me and go — not have three different trucks rented to me.
Libby SThe car on file wasn’t there and we were delayed by an hour. It was ridiculous
Katherine DYou guys need an actual U-Haul rep at this location so when customers have issues they arnt just dismissed and told to call the customer support number waiting an hour for a rep. Constantly being told but the employee that they don’t know about anything or how to do anything is extremely disappointing. I waited over an hour to get the U-Haul because of system issues and other rental related issues simply because they have no u-haul staff. Either give them staff or take away the u-hauls at this location.
Robert KThere was no vehicle for us and we had to go to a different location and I missed my freight elevator reservation which costed me a lot of money
Brittany M