This was a convenient place to drop off but it was a gas station and the clerk wasn't helpful or knowledgeable about my drop off. I was given a location to park it and that was it. I figured out how to unhitch the trailer (luckily we had some people with us who could lift it off the vehicle), left it there and left. I didn't check the app or was provided any information on how the drop off was supposed to go. I called the number in the app once I got home and they didn't understand what I was talking about (didn't know what a u haul drop off was). I will have a better experience next time since I've done it once already.
GREGORY R
Customer Reviews for BP Eastpark
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
truck was difficult to get out of parking spot
David RCharged me for a utility dolly but only had a regular, didnt help with this, started with a quarter tank, turned around and charged me for a full tank when I returned it with a quarter tank. Uhaul sent me driving around in this truck to find a utility dolly, only to not have them at said uhauls. Wasted gas and miles because they dont put serial numbers and keep track of dollys. A mess!
Olivia RPerson at desk knowledge of rental and not have to call another person. Added $70 tow coverage without permission. All transactions on phone through links too small to see.
Michelle BWas an easy transaction.
Sandra SLocation did not have all the requested moving supplies that I had pre-booked. They were unable to source them for me at the time of pick up. Fine if you just need a truck.
David AGreat customer service, they went above and beyond my expectations for service.
Brian LThe truck ran horribly. The method to get my information wouldn’t work right, took 25 minutes. The inside of the truck was clean, but the truck didn’t run well at all. It sputtered and choked up if you tried to go the speed limit.
Evelyn HThe driver door did not latch all of the way, and the tow capacity was not able to be turned off. The inside of the truck was dirty. When I picked up it was parked over ice and not shoveled.
Aaron K